Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ I have just spoken to Mrs [redacted] (***) [redacted] and the business they are speaking of is Fenton Motors of TylerI did not sell to them the car or have I ever serviced itFenton Motors of Tyler according to [redacted] was sold and the new owner will not honor the free oil changes for lifeFenton stores are individually owned along with Brad FentonI am sorry I can not help to Mr [redacted] Mr [redacted] also lives in Texas
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We spoke to Mr [redacted] numerous times during this processUnfortunately sometimes when you purchase a used vehicle it takes time to get the proper paperwork in order to get the new owners title work preparedHis title work was mailed out days late Mr [redacted] also had to provide a few documents to the lender he went throughHe took a week or two to get those to us and our policy is to wait, to make sure they verify before sending it to the lenderDue to the specific lenders strict verification process of these documents it did take longer than once they received his funding packet Mr [redacted] was notified of the delay and I personally offered to take care of his late penalties on his tag if he would bring me a receipt showing the amount of those penalties after he brought the vehicle up into his name We have tried to work with Mr [redacted] but all he has done is call and scream at everyone that he has talked toHe received no "bad treatment" and if he did that would have nothing to do with him not driving his vehicleThe only "bad treatment" received was from him yelling at our employees instead of listening and providing the needed documents to make his situation right I am still waiting on a copy of his receipt so that I can issue a reimbursement check to him for those penaltiesHe knows about all of this, as he has talked to numerous employees hereUntil I receive a copy of his receipt I cannot help him [redacted] Director Of Finance Brad Fenton Motors of Ardmore
Mr*** originally came in on April 6th His concern at htat time was that his ac was not workingAfter diagnosis we found that his ac compressor had failed and recommended replacing itHe was advised at that time that General Motors no longer manufactured factory ac compressors for his
Caprice and we would have to get him an aftermarket compressorWe informed him at that time that the aftermarket part would come with month warranty that covered the part only and no laborWe installed the compressor, orifice turbe, and manifold hoseMr*** came in months ago regarding a noise coming from his car but the ac was working at that timeThe General Manager at the time and myself told him we didn't mind looking at his vehicle at no cost to himAt that time the customer the customer did not want to leave the vehicle with us for a diagnosisWhen Mr*** came back in which was march 29th, his ac was no longer workingI proceeded to tell him that if it was his ac compressor causing the problem we could get the part warrantied but labor would be at his expenseTo try and help the situation I told him I could give him a discount of $off the labor, but he declined the offer and got in his vehicle and left
Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: *** *** General Man
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fentonmotors.com
I want to apologize for the length of time it took to get your cancelation funds to youIt was a mistake on our part
A check has been overnighted to your address on this fileYou will receive it tomorrowIf you have any further concerns please let us know
Revdex.com:
I do not understand that they will give me a life time warranty on a non GM A/C compressor, but will not cover there labor. why else would I go to a GM dealer to get something fixed if they do not stand behind the parts and labor. last june when I stopped in at GM and told them the A/C was making a strange noise, a mechanic came out and looked at it and said that was normal and never offer to check it out, they said just drive it and let them know when it go's out, and gave me a coupon for a free oil change because they knew I was upset after spending that much money to fix the A/C in my dad's old car. all I ask for is for GM to stand behind there parts and labor to make my A/C work again. Thanks for your time.
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
We spoke to Mr. [redacted] numerous times during this process. Unfortunately sometimes when you purchase a used vehicle it takes time to get the proper paperwork in order to get the new owners title work prepared. His title work was mailed out 11...
days late.
Mr. [redacted] also had to provide a few documents to the lender he went through. He took a week or two to get those to us and our policy is to wait, to make sure they verify before sending it to the lender. Due to the specific lenders strict verification process of these documents it did take longer than normal once they received his funding packet.
Mr. [redacted] was notified of the delay and I personally offered to take care of his late penalties on his tag if he would bring me a receipt showing the amount of those penalties after he brought the vehicle up into his name.
We have tried to work with Mr. [redacted] but all he has done is call and scream at everyone that he has talked to. He received no "bad treatment" and if he did that would have nothing to do with him not driving his vehicle. The only "bad treatment" received was from him yelling at our employees instead of listening and providing the needed documents to make his situation right.
I am still waiting on a copy of his receipt so that I can issue a reimbursement check to him for those penalties. He knows about all of this, as he has talked to numerous employees here. Until I receive a copy of his receipt I cannot help him.
[redacted]
Director Of Finance
Brad Fenton Motors of Ardmore
Initial Business Response /* (1000, 5, 2015/10/22) */
I have just spoken to Mrs. [redacted] and the business they are speaking of is Fenton Motors of Tyler. I did not sell to them the car or have I ever serviced it. Fenton Motors of Tyler according to [redacted] was sold and the new owner...
will not honor the free oil changes for life. Fenton stores are individually owned along with Brad Fenton. I am sorry I can not help to Mr. [redacted]. Mr. [redacted] also lives in Texas.
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ I have just spoken to Mrs [redacted] (***) [redacted] and the business they are speaking of is Fenton Motors of TylerI did not sell to them the car or have I ever serviced itFenton Motors of Tyler according to [redacted] was sold and the new owner will not honor the free oil changes for lifeFenton stores are individually owned along with Brad FentonI am sorry I can not help to Mr [redacted] Mr [redacted] also lives in Texas
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We spoke to Mr [redacted] numerous times during this processUnfortunately sometimes when you purchase a used vehicle it takes time to get the proper paperwork in order to get the new owners title work preparedHis title work was mailed out days late Mr [redacted] also had to provide a few documents to the lender he went throughHe took a week or two to get those to us and our policy is to wait, to make sure they verify before sending it to the lenderDue to the specific lenders strict verification process of these documents it did take longer than once they received his funding packet Mr [redacted] was notified of the delay and I personally offered to take care of his late penalties on his tag if he would bring me a receipt showing the amount of those penalties after he brought the vehicle up into his name We have tried to work with Mr [redacted] but all he has done is call and scream at everyone that he has talked toHe received no "bad treatment" and if he did that would have nothing to do with him not driving his vehicleThe only "bad treatment" received was from him yelling at our employees instead of listening and providing the needed documents to make his situation right I am still waiting on a copy of his receipt so that I can issue a reimbursement check to him for those penaltiesHe knows about all of this, as he has talked to numerous employees hereUntil I receive a copy of his receipt I cannot help him [redacted] Director Of Finance Brad Fenton Motors of Ardmore
Mr*** originally came in on April 6th His concern at htat time was that his ac was not workingAfter diagnosis we found that his ac compressor had failed and recommended replacing itHe was advised at that time that General Motors no longer manufactured factory ac compressors for his
Caprice and we would have to get him an aftermarket compressorWe informed him at that time that the aftermarket part would come with month warranty that covered the part only and no laborWe installed the compressor, orifice turbe, and manifold hoseMr*** came in months ago regarding a noise coming from his car but the ac was working at that timeThe General Manager at the time and myself told him we didn't mind looking at his vehicle at no cost to himAt that time the customer the customer did not want to leave the vehicle with us for a diagnosisWhen Mr*** came back in which was march 29th, his ac was no longer workingI proceeded to tell him that if it was his ac compressor causing the problem we could get the part warrantied but labor would be at his expenseTo try and help the situation I told him I could give him a discount of $off the labor, but he declined the offer and got in his vehicle and left
Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: *** *** General Man
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fentonmotors.com
I want to apologize for the length of time it took to get your cancelation funds to youIt was a mistake on our part
A check has been overnighted to your address on this fileYou will receive it tomorrowIf you have any further concerns please let us know
Revdex.com:
I do not understand that they will give me a life time warranty on a non GM A/C compressor, but will not cover there labor. why else would I go to a GM dealer to get something fixed if they do not stand behind the parts and labor. last june when I stopped in at GM and told them the A/C was making a strange noise, a mechanic came out and looked at it and said that was normal and never offer to check it out, they said just drive it and let them know when it go's out, and gave me a coupon for a free oil change because they knew I was upset after spending that much money to fix the A/C in my dad's old car. all I ask for is for GM to stand behind there parts and labor to make my A/C work again. Thanks for your time.
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
We spoke to Mr. [redacted] numerous times during this process. Unfortunately sometimes when you purchase a used vehicle it takes time to get the proper paperwork in order to get the new owners title work prepared. His title work was mailed out 11...
days late.
Mr. [redacted] also had to provide a few documents to the lender he went through. He took a week or two to get those to us and our policy is to wait, to make sure they verify before sending it to the lender. Due to the specific lenders strict verification process of these documents it did take longer than normal once they received his funding packet.
Mr. [redacted] was notified of the delay and I personally offered to take care of his late penalties on his tag if he would bring me a receipt showing the amount of those penalties after he brought the vehicle up into his name.
We have tried to work with Mr. [redacted] but all he has done is call and scream at everyone that he has talked to. He received no "bad treatment" and if he did that would have nothing to do with him not driving his vehicle. The only "bad treatment" received was from him yelling at our employees instead of listening and providing the needed documents to make his situation right.
I am still waiting on a copy of his receipt so that I can issue a reimbursement check to him for those penalties. He knows about all of this, as he has talked to numerous employees here. Until I receive a copy of his receipt I cannot help him.
[redacted]
Director Of Finance
Brad Fenton Motors of Ardmore
Initial Business Response /* (1000, 5, 2015/10/22) */
I have just spoken to Mrs. [redacted] and the business they are speaking of is Fenton Motors of Tyler. I did not sell to them the car or have I ever serviced it. Fenton Motors of Tyler according to [redacted] was sold and the new owner...
will not honor the free oil changes for life. Fenton stores are individually owned along with Brad Fenton. I am sorry I can not help to Mr. [redacted]. Mr. [redacted] also lives in Texas.