Southern Heating & Cooling, LLC

Initial Business Response / [redacted] (1000, 5, 2016/09/20) */ To whom it may concern Revdex.com: Parent [redacted] had a concern with her child, we discussed it at the daycare briefly; following that on the same evening approximately 8pm I called her after hours to make sure she was okay and endured her everything would be taken care ofShe left the conversation at peace and grateful for the follow-upApproximately, 3-days a week the parent was informed of her son's tantrums, fall outs, kicking my [redacted] and blatant disrespectShe said she was working with him, and we assured her we will alsoA month later a Child took her child's book bag off the hook as she proceeded to look for it, a child was helping his friend prepare for departure and handing it to himShe accused the boy of trying to steal itAn employee did not handle a situation correctly specifically, regarding her child's shoe being tiedWhen the parent made me aware of this conversation regarding the shoe not being tied, I apologized on behalf of employeeI told her that was out of character for the individual she must be having a bad day, however that is no excuseI asked to see her son as he sat in the car and checked on himI told her we build children up so I don't want him to feel uncomfortableI asked the child was he okShe proceeded to tell me she went into the daycare and told all the children not to touch [redacted] (her son)A child hit him back after he hit a childThe teacher with shoe scenario was suspended for one dayThe Teacher, [redacted] informed Ms [redacted] that she has no right hollering or telling children what to doShe was the teacher and should give instructionThat is the same statement I concluded with after a concern she had as wellShe said the Teacher [redacted] was not in control of her class, I agreed and with several other complaints and rules broken with that employee- she was terminatedMs [redacted] 's main complaints in the month of July/Augwas about that particular employeeDue to us having much communication, and a working relationship (job one block from daycare) I stopped by her job and let her know she did not have to worry about that employee because she had been terminated and will not present a problem for herI have an employee at the infant house with gastritis and she called off from a 6am-2pm shiftThe call off was last minute so because my cook prepares food at 8am, she was asked to go to the infant house until I called in someone else who arrived at 8amI was not informed about her daughter's lipMs [redacted] suggested a friend of hers to work, she was hired and training in the infant house, which coincidentally is the week of the diaper rashPossibly, the new referral was doing her best to get the schedule of changes of diapers and flow of the infant house and her child had not been gotten to YET!!!!!!!!!! UnfortunatelyI hate that the baby received a rashStaff has communication sheets of diaper changes, we had a meeting regarding filling out the sheets and keeping babies dryIt was brought to the attention of the staff about the rashesOne employee resigned and the other was transferred from infant house Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/21) */ To Whom It May Concern: When my children first started in Late May, my son had a psoriasis outbreak, Ms **[redacted] called me at work regarding it, and I informed her of the condition, and yet she still placed a huge band-aid over the area on his foreheadI then took my son to the emergency room that evening, and received a note stating he was fineA day or so later Ms *, told my son that she won't touch him, to tie his shoes, because he had a ring wormI went into the daycare and spoke to Mr [redacted] Ms [redacted] and Ms [redacted] regarding it, Ms [redacted] had no remorse or sympathy for what she said to my childwent back to the other daycare with Ms [redacted] and she called Ms [redacted] she didn't say much about the situation, until she called me that evening, telling me about her child's sickle cell, and other medical problems, and explained Ms [redacted] actions with, she must was having a bad dayWhatever happened with Ms [redacted] because of that situation, I don't know, because that was the last I spoke to Ms [redacted] about it During the months of my children being there, I received calls, one was for [redacted] needing milk (which I had to leave work to do, because no one told me that she was out), the second was for [redacted] crying constantly (she was new to the daycare, and had only been there for a week), third for my son having psoriasis, and last because my son had an accident at nap, and had no clothes to change intoAnd fifth was for [redacted] lip being busted and hanging over her bottom lipI was never called about my child's behavior, nor about my son's belongings being stolen by the other childrenWhenever I dropped off, or picked up my kids, I asked the teachers about their day, and it was always, they had a good dayMs [redacted] even told me on the day I told her, I was looking for a new daycare, that she did not want me to take [redacted] out, but she does think I should find a head start program for [redacted] due to the inconsistency of the staff at the infant daycareAnd that she was also looking for another employer, and thinking of going back to head start, because of the way the children act at that daycare, and because that was not what she signed up forThe curriculum there, was not what Ms [redacted] promised me, I passed up my child going to a private school, with a full day preschool program, because she told me the children would be learning, and getting prepared for Kindergarten, which they were notThere was a mold issue, being found in the bottles, in the infants daycare, she never notified the parents, but fired two individuals, and suspended the other two for a weekBut she came to my job, without my permission to tell me she fired a different employee due to complaints (a month later) There were two instances where my sons belongings came up missing, the first was his blanket: One of the kids at the daycare admitted that her brother took it home on TuesdayNo one told me that my child was taking a nap, in a cold, air conditioned room, with no blanket, from Tuesday, through FridayI sat and waited minutes, on the Friday following the blanket being taken, for the night person to come, and she told me the kid took it with himI asked her to call the child's mother, because the kid only came a few days a week, and she told me that she didn't have the number, and would speak to Ms [redacted] about it [redacted] blanket mysteriously showed up on Tuesday, a week laterThe second time, his book bag was missingI asked him to get his book bag, the bag was not on the hanger, and I asked the teacher [redacted] where was his book bag, she told me I didn't bring it, I told her yes I did, I put it there myselfI went and asked Ms [redacted] and [redacted] where was his book bag, and when I turned around, a child that has a stuttering problem, said that he "found" it in the back room, the only kid that goes to the back room, are the older, and school kid, and my son is not one of themI asked the kid how did he find it so fast, after I was looking for it, and he said that he was "helping me look for it", Ms [redacted] came out the kitchen, and told the kids to put there hands up, and be quiet and not to touch anyone else's things For Ms [redacted] to say that she was unaware of [redacted] lip being busted, is a lie, because she signed the accident report herself, because I waited for Ms [redacted] to come back with itThe only thing it states is, [redacted] was playing with a friend, and fell"The floor is carpeted, there is no way that [redacted] fell on a carpeted floor, and busted her top lip My biggest issue at this point is the money that is owed to me, at this time I still have not received it, and I want reimbursement, This daycare shouldn't be allowed to operate the way it isShe allowed the kitchen worker to watch children that she doesn't know, and was completely lost and knew nothing about my daughters whole milk allergyI had to inform her of my daughters name, and of the allergiesMy daughter had a raw diaper, which appeared the day the kitchen worker was thereWhen I did a pop up visit my daughter was sitting in an infant swing (she's months old) with a full dirty diaperThe other kids were taking naps in their car seats, and swings, and bouncersMs [redacted] was sitting on the floor changing about babies, while Ms [redacted] sat in the other room on her phoneI came back and a half hours later, once again she was wet, with a full diaper, the same as I changed her in at 2pm, and the workers was just sitting around, and the kids were watching tvOne of the infant there ***, mother works there, and was working in the infant house, was holding her baby, while the others were strapped down in a seat My final straw was the diaper rash, and the diaper not being changedI sent [redacted] to daycare with diaperes, each one was labeled with her name on it, and the numberI guess Ms [redacted] took offense to that because she called my job about it, and was very rude and unprofessional saying that my kids shouldn't come back, I told her that was fineI went to pick up my son first she had already packed his belongings, and when I got to the infant daycare she didn't have any of [redacted] thing s packed, but was sitting there, making a sceneShe told someone on the phone that she was escorting me out, and was really ignorantAfter I packed all of my daughters things I leftI then text her later regarding the money, and I have attached screen shots for you I received a tracking number from Ms [redacted] I still have not received the money, for all I know she could have mailed it somewhere elseLooking at the tracking number, this package cannot be located, so until I received, and can cash the check, then my complaint would be resolved Thank you [redacted] Final Consumer Response / [redacted] (4200, 17, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the [redacted] Moving on is definitely what I plan to do, with legal consultationMs [redacted] has lied on myself and children, and she will be hearing from a legal representation soon Final Business Response / [redacted] (4000, 15, 2016/09/28) */ The resolution regarding Train Up A Child is to move forwardThe initial complaint of diaper rash has been investigatedWorkers have been rearranged or terminated, some voluntarily are not apart of this businessMeetings and more trainings have been implementedWe wish the family well!

Initial Business Response /* (1000, 5, 2016/09/20) */
To whom it may concern Revdex.com:
Parent [redacted] had a concern with her child, we discussed it at the daycare briefly; following that on the same evening approximately 8pm I called her after hours to make sure she was okay and endured her...

everything would be taken care of. She left the conversation at peace and grateful for the follow-up. Approximately, 3-4 days a week the parent was informed of her son's tantrums, fall outs, kicking my [redacted] and blatant disrespect. She said she was working with him, and we assured her we will also. A month later a Child took her child's book bag off the hook as she proceeded to look for it, a child was helping his friend prepare for departure and handing it to him. She accused the boy of trying to steal it. An employee did not handle a situation correctly specifically, regarding her child's shoe being tied. When the parent made me aware of this conversation regarding the shoe not being tied, I apologized on behalf of employee. I told her that was out of character for the individual she must be having a bad day, however that is no excuse. I asked to see her son as he sat in the car and checked on him. I told her we build children up so I don't want him to feel uncomfortable. I asked the child was he ok. She proceeded to tell me she went into the daycare and told all the children not to touch [redacted] (her son). A child hit him back after he hit a child. The teacher with shoe scenario was suspended for one day. The Teacher, [redacted] informed Ms. [redacted] that she has no right hollering or telling children what to do. She was the teacher and should give instruction. That is the same statement I concluded with after a concern she had as well. She said the Teacher [redacted] was not in control of her class, I agreed and with several other complaints and rules broken with that employee- she was terminated. Ms. [redacted]'s main complaints in the month of July/Aug. was about that particular employee. Due to us having much communication, and a working relationship (job one block from daycare) I stopped by her job and let her know she did not have to worry about that employee because she had been terminated and will not present a problem for her. I have an employee at the infant house with gastritis and she called off from a 6am-2pm shift. The call off was last minute so because my cook prepares food at 8am, she was asked to go to the infant house until I called in someone else who arrived at 8am. I was not informed about her daughter's lip. Ms. [redacted] suggested a friend of hers to work, she was hired and training in the infant house, which coincidentally is the week of the diaper rash. Possibly, the new referral was doing her best to get the schedule of changes of diapers and flow of the infant house and her child had not been gotten to YET!!!!!!!!!! Unfortunately. I hate that the baby received a rash. Staff has communication sheets of diaper changes, we had a meeting regarding filling out the sheets and keeping babies dry. It was brought to the attention of the staff about the rashes. One employee resigned and the other was transferred from infant house.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/21) */
To Whom It May Concern:
When my children first started in Late May, my son had a psoriasis outbreak, Ms **.[redacted] called me at work regarding it, and I informed her of the condition, and yet she still placed a huge band-aid over the area on his forehead. I then took my son to the emergency room that evening, and received a note stating he was fine. A day or so later Ms *, told my son that she won't touch him, to tie his shoes, because he had a ring worm. I went into the daycare and spoke to Mr [redacted] Ms ** and Ms [redacted] regarding it, Ms * had no remorse or sympathy for what she said to my child. went back to the other daycare with Ms [redacted] and she called Ms [redacted] she didn't say much about the situation, until she called me that evening, telling me about her child's sickle cell, and other medical problems, and explained Ms * actions with, she must was having a bad day. Whatever happened with Ms * because of that situation, I don't know, because that was the last I spoke to Ms [redacted] about it.
During the 3 months of my children being there, I received 5 calls, one was for [redacted] needing milk (which I had to leave work to do, because no one told me that she was out), the second was for [redacted] crying constantly (she was new to the daycare, and had only been there for a week), third for my son having psoriasis, and last because my son had an accident at nap, and had no clothes to change into. And fifth was for [redacted] lip being busted and hanging over her bottom lip. I was never called about my child's behavior, nor about my son's belongings being stolen by the other children. Whenever I dropped off, or picked up my kids, I asked the teachers about their day, and it was always, they had a good day. Ms [redacted] even told me on the day I told her, I was looking for a new daycare, that she did not want me to take [redacted] out, but she does think I should find a head start program for [redacted] due to the inconsistency of the staff at the infant daycare. And that she was also looking for another employer, and thinking of going back to head start, because of the way the children act at that daycare, and because that was not what she signed up for. The curriculum there, was not what Ms [redacted] promised me, I passed up my child going to a private school, with a full day preschool program, because she told me the children would be learning, and getting prepared for Kindergarten, which they were not. There was a mold issue, being found in the bottles, in the infants daycare, she never notified the parents, but fired two individuals, and suspended the other two for a week. But she came to my job, without my permission to tell me she fired a different employee due to complaints (a month later).
There were two instances where my sons belongings came up missing, the first was his blanket: One of the kids at the daycare admitted that her brother took it home on Tuesday. No one told me that my child was taking a nap, in a cold, air conditioned room, with no blanket, from Tuesday, through Friday. I sat and waited 30 minutes, on the Friday following the blanket being taken, for the night person to come, and she told me the kid took it with him. I asked her to call the child's mother, because the kid only came a few days a week, and she told me that she didn't have the number, and would speak to Ms [redacted] about it. [redacted] blanket mysteriously showed up on Tuesday, a week later. The second time, his book bag was missing. I asked him to get his book bag, the bag was not on the hanger, and I asked the teacher [redacted] where was his book bag, she told me I didn't bring it, I told her yes I did, I put it there myself. I went and asked Ms * and [redacted] where was his book bag, and when I turned around, a child that has a stuttering problem, said that he "found" it in the back room, the only kid that goes to the back room, are the older, and school kid, and my son is not one of them. I asked the kid how did he find it so fast, after I was looking for it, and he said that he was "helping me look for it", Ms * came out the kitchen, and

told the kids to put there hands up, and be quiet and not to touch anyone else's things.
For Ms [redacted] to say that she was unaware of [redacted] lip being busted, is a lie, because she signed the accident report herself, because I waited for Ms [redacted] to come back with it. The only thing it states is, [redacted] was playing with a friend, and fell". The floor is carpeted, there is no way that [redacted] fell on a carpeted floor, and busted her top lip.
My biggest issue at this point is the money that is owed to me, at this time I still have not received it, and I want reimbursement, This daycare shouldn't be allowed to operate the way it is. She allowed the kitchen worker to watch children that she doesn't know, and was completely lost and knew nothing about my daughters whole milk allergy. I had to inform her of my daughters
name, and of the allergies. My daughter had a raw diaper, which appeared the day the kitchen worker was there. When I did a pop up visit my daughter was sitting in an infant swing (she's 14 months old) with a full dirty diaper. The other kids were taking naps in their car seats, and swings, and bouncers. Ms [redacted] was sitting on the floor changing about 8 babies, while Ms [redacted] sat in the other room on her phone. I came back 2 and a half hours later, once again she was wet, with a full diaper, the same as I changed her in at 2pm, and the workers was just sitting around, and the kids were watching tv. One of the infant there [redacted], mother works there, and was working in the infant house, was holding her baby, while the others were strapped down in a seat.
My final straw was the diaper rash, and the diaper not being changed. I sent [redacted] to daycare with 6 diaperes, each one was labeled with her name on it, and the number. I guess Ms [redacted] took offense to that because she called my job about it, and was very rude and unprofessional saying that my kids shouldn't come back, I told her that was fine. I went to pick up my son first she had already packed his belongings, and when I got to the infant daycare she didn't have any of [redacted] thing s packed, but was sitting there, making a scene. She told someone on the phone that she was escorting me out, and was really ignorant. After I packed all of my daughters things I left. I then text her later regarding the money, and I have attached screen shots for you.
I received a tracking number from Ms [redacted] I still have not received the money, for all I know she could have mailed it somewhere else. Looking at the tracking number, this package cannot be located, so until I received, and can cash the check, then my complaint would be resolved.
Thank you [redacted]

Final Consumer Response /* (4200, 17, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the [redacted]
Moving on is definitely what I plan to do, with legal consultation. Ms [redacted] has lied on myself and children, and she will be hearing from a legal representation soon.
Final Business Response /* (4000, 15, 2016/09/28) */
The resolution regarding Train Up A Child is to move forward. The initial complaint of diaper rash has been investigated. Workers have been rearranged or terminated, some voluntarily are not apart of this business. Meetings and more trainings have been implemented. We wish the family well!