Southern Heritage Builders, LLC

Dear mrs [redacted] ***,In regards to the above noted complaint I would like to respond with the following There were numerous occasions that the contract with the client was violated and broken before the final decision was made to terminate the contract Beginning back in august the client had requested my workers to remove equipment and work vehicles which is in violation of the stated contract #to work and access, made threatening remarks this is only one of the several incidentsThe change orders and amendments # and were also breached via the contract dated as of 6-22-Clients [redacted] and [redacted] at [redacted] entered the property after being asked not to and insisted on doing there own work on the house, which at that time was hanging dry wall with out permission breaking contract number extra timeClient allowed an outside contractor to come into the house and was hired to start hanging drywall out side our contract which violates the original agreementClient had a structured time line and agreement as to when the job would be finished and has continuously been pushy verbally aggressive and unable to follow what rules and agreements had been madeOn more than occasions client refused to respect the safety protocol that they could not just show up whenever and walk through the job site while it was under construction when the zone is unsafe this is also a violation to any building and construction zone prototical, even after verbally and through txt message explaining that it is a liability client refused to follow though with this and continued to come to the house while the place was being worked onClient also changed the electrical agreement with one of the sub contractors which is also not allowed via the contract as signed onOver all the entire situation was disputed based on the client not being able to uphold her agreed terms of the contractThank you for your time and concern in this matterSincerely,Drew G***Southern Heritage Llc6th ave Greely Co, [redacted]

Dear mrs [redacted],In regards to the  above  noted complaint I would like to respond  with the following.  There were numerous occasions that the  contract  with the client was violated and broken before the final decision was made to terminate the contract.  ...

Beginning  back in august the client had requested my workers to remove  equipment and work vehicles which  is  in violation of the  stated contract #5 to work and  access, made threatening remarks  this is only one of the several incidents. The change orders and amendments # 11 and 20 were also  breached via the  contract dated as of  6-22-2016. Clients [redacted] and [redacted] at [redacted] entered the property after being asked not to and insisted on doing there own work on the house, which at that time was hanging dry wall with out permission breaking contract number 20 extra time. Client allowed an outside contractor to come  into the house and was hired to start hanging drywall out side our contract which violates the original agreement. Client had a structured time  line and  agreement as to when the  job would be finished and has  continuously  been pushy verbally aggressive and unable to follow what rules and agreements had been made. On more than 20 occasions client refused to respect the safety protocol that they could not just show up whenever and walk through the job site while it was under construction when the zone is unsafe this is also a violation to any building and construction zone prototical, even after verbally and through txt message explaining that it is a liability client refused to follow though with this and continued to come to the house while  the place was being worked on. Client also changed the electrical agreement with one of the sub contractors which is also not allowed via the contract as signed on. Over all the  entire situation was disputed based on the client not  being able to uphold her agreed  terms of the contract. Thank you for your time and concern in this matterSincerely,Drew  G[redacted]Southern Heritage Llc1530 6th ave Greely Co, 80631[redacted]

In November 2016, I contracted with the [redacted]’. The contract was to be signed mid-November but was pushed out to November 30th, 2017 due to a lack of funds. The basement was slated for the beginning of January for the same reason. It was moved up and we rearranged our schedule to accommodate and...

start sooner, per the homeowner’s request. The start of the project Drew asked [redacted] to have the neighbor move his vehicle from in front of the [redacted]’ home so that the service trailer could be parked there during the basement finish. [redacted] asked Drew to speak to the neighbor about it since the neighbor had just moved in. [redacted] did not know the neighbor and was worried about causing issues with them by asking himself. Drew asked the neighbor to move the truck. The neighbor became rude and hostile. He stated they would “move it when they felt like it.” Drew explained to the neighbor that we needed the space to park the trailer while the house was being worked on. Drew informed them that they are parked in front of the neighbor’s house and that if the [redacted]’ wanted to they could have the vehicle towed. The neighbor decided to move the vehicle and narrowly missed the [redacted]’ son on the sidewalk. [redacted] thanked Drew and told Drew that he has wanted it moved but didn’t want to talk to the neighbor. There were not “multiple HOA violations”. If there were citations from the HOA Drew was never made aware of them by the [redacted]’. In regards to the “multiple tickets from the City of [redacted]”; there were tickets that were issued due to the trailers sitting unattended on the street in front of the [redacted]’ home. The work truck had to be towed due to transmission issues and the trailers were left overnight. No one was told about the unattended trailer law until the tickets were issued. They were presented in court and dropped due to the circumstances surrounding the tickets. In the [redacted]’ complaint they allege that Drew would not show up for work and sometimes he would be gone for weeks at a time. Drew missed work after he shattered his foot and could not walk for a period of time. As per Mrs. [redacted]’ request Drew did not have his crew report without him. Drew was not present the second time because he was waiting for subs to complete their scope of work before he was able to continue with the basement. Drew was completely open and transparent both times. The [redacted]’ were fully aware of what had happened and why the crew was not there. Drew came back to work before his foot was completely healed to make sure that the job stayed on track and was completed on time. Throughout the course of the project Mrs. [redacted] became very hostile and aggressive towards Drew and his crew. She would change her mind on the appliances, finishes, texture and paint several times throughout the project but would not voice these concerns until after a decision was made and on occasion after the work was completed. Mrs. [redacted] refused to speak to Drew and would relay messages to her husband instead. Mr. [redacted] would then become very indecisive and nervous when passing on her demands. From the very beginning Mrs. [redacted] was conflicted on making decisions about anything so Drew asked them to meet at [redacted]’s for direction on finishes because he was not given any. He was given “executive decision making” by the [redacted] as to what would best fit the scope and the budget as he was aware that they had a very tight budget. Unfortunately, the [redacted]’ budget did not match their expectations. Drew did the best that he could to make sure the basement was finished in a timely manner and within budget.  Any money spent by the [redacted]’ was deemed “outside the budget” and not allocated for the scope of work. As for the $800 in items that fell “outside of the budget”, Drew was not made aware of a nominal figure that they spent as they were very laxed in their communication with Drew and his crew. Items were purchased from multiple sources as to fit said budget. The [redacted]’ have taken advantage of Drew and Southern Heritage Builders from the very beginning. Going into this project Drew gave them a 10% Military Discount as we appreciate all service members. By the end of the project this discount ended up being well over the agreed upon percentage due to continuous complaints. There were countless “extras” that were put in at Drew’s expense. All work was done to Mrs. [redacted]’ standard of perfection. If it was not done the specific way she felt it needed to be done Drew would rip it out and start over again, at his expense. This happened several times. This was not due to poor craftsmanship but due to an impossible expectation of perfection. The [redacted]’ also claim that they spent “multiple hours of work” to help Drew. As far as Drew knew the only time that they spent on the project was the time spent meeting in [redacted]’s to try and gain some direction. Other than that, the [redacted]’ were not involved unless Mrs. [redacted]’ was “correcting” what she felt was wrong. Mr. [redacted] offered to go to [redacted]’s here and there to help Drew while his foot was broken but this was on his own accord and greatly appreciated by Drew but was never an expectation. Mr. [redacted] and Drew had an excellent professional relationship until the end of the project. Mr. [redacted] and Drew had excellent communication throughout the project. If there was ever a lack of communication it was due to Mrs. [redacted]’ hostility and inability to make a decision. There were several issues surrounding the shower. There was a decision reached in the original contract and after signing the contract it was redesigned on four separate occasions due to Mrs. [redacted]’ request. Due to the redesigns, it ended up costing more then what was projected and it stalled the completion of the bathroom. All additional costs were absorbed by Southern Heritage Builders instead of being passed on to the [redacted]’. In the end, the revision ended up being a ¾ wall, no door, open entry with a small piece of glass measuring 12x24 to be used as splash shield at the top of the shower. Drew contacted multiple glass companies to accommodate Mrs. [redacted]’ request at the final revision. Drew was finally able to contract with [redacted] to measure and install the piece of glass. [redacted] could not install in a timely fashion and even though this was out of Drew’s control he still took the blame for it. There was complete communication and transparency again but it did not meet Mrs. [redacted]’ expectations. As for the glass that was installed Drew had no idea when the glass was installed nor does he know how it was paid for. He turned that situation over to [redacted] and [redacted] once the order was placed as it made more sense for them to take care of it directly and not through a third party. The [redacted]’ expected Southern Heritage to absorb the cost of the change even though Drew made it very clear that the expense was on the [redacted]’ since it was a significant labor increase. Southern Heritage had already absorbed a significant amount of additional expenses. Drew and Mr. [redacted]’ negotiated that Southern Heritage would cover the labor and materials expense of the additional tile work and that the [redacted]’ would take care of the expense for the glass/splash shield to keep them in their budget. In conclusion, there was not poor craftsmanship, there was no lack in communication and everything was completely sealed and caulked. The fact of the matter is Drew did not present change orders every time there was a change to the original design. While he had the opportunity to do so he decided not to do this as to accommodate Mr. and Mrs. [redacted]’ and their inability to make a decision. Due to the multiple changes, this would have been very time consuming and expensive on both sides. There were contract changes that should have been charged to the customer in a change order but in the best interest of the professional relationship he chose not to. The challenges that were presented by the [redacted] were some of the most extreme challenges that Drew has ever had to accommodate to complete a project on time. Examples of the contract changes are as follows: 1.       A hardwood accent wall made of reclaimed barn wood that was handcrafted by Drew through years of custom craftmanship by hand picking, hand plaining, hand sanding, hand routered, and personal design experience to provide an exquisite piece of work. Not only was this done in their basement it was also done upstairs at a steep discount per Mrs. [redacted]’ request. Drew designed and installed a beautiful mantle and a chimney chase wrap out of reclaimed barn wood. 2.       Mrs. [redacted] ordered the wrong under cabinet mini fridge. This was not brought to Drew’s attention until the refrigerator had arrived on the job site. To save time, money and frustration Drew went and purchased a different cabinet to accommodate the mini fridge instead of having it sent back at the [redacted]’ expense. 3.       There was a beautiful under stair nook that was built instead of an under-stair closet to accommodate Mrs. [redacted]’ lavish expectations. The closet was supposed to be very basic and functional. The nook that replaced the closet was very in depth and took a long time to custom craft. 4.       HDMI and RG media cables were purchased and installed at Drew’s expense for Mr. [redacted] flat screen television in the common area. These cables were over 60ft in length. A custom support for the mount was also installed to accommodate the television on the wall without damaging the wall. A custom chase was installed to hide any existing wires to ensure there was a crisp and desirable look on the wall. 5.       The carpet and padding was upgraded at Drew’s expense. This was due to late installment payments being made. Instead of passing this expense on to the [redacted]’, Southern Heritage absorbed this cost, again. The [redacted] were not charged a finance charge either. Drew had to use a secondary source to have the carpet installed since [redacted]’s could not comply with the rigid schedule set forth by Mrs. [redacted]. In turn, Drew insured his client received a better, heavier weight carpet and pad from [redacted] (an 8lb pad instead of a 6lb pad with a moisture barrier). He paid the difference and an expedited install fee. After close review of this file it has been brought to the attention of Southern Heritage Builders that they are actually due $8,254.32 to be paid by the [redacted]. This counter claim is to cover outstanding labor and materials incurred by the [redacted]’ basement project. The lack of reporting suggests that this is a direct attack on Drew and Southern Heritage Builders in an attempt to defame and recoup their over spending. It is equally concerning that this was not brought to Drew directly but brought to the Revdex.com instead. Although it is not in step with Southern Heritage Builder’s mission statement to collect after the job has been completed we feel that it is appropriate in light of the complaint that has been files. Southern Heritage Builders intends to pursue and recover all outstanding debts owed by the [redacted]’ and any expenses incurred during the recovery process.