I too am sorry we were unable to resolve your complaintAt this point it sounds more like a personality clash than an issue with the workYou think the work is sub par, and *** insists it is done right, so it has degraded to an argumentI have to disagree with your assessment that we were trespassing when we came to repair the workThrough your initial complaint you asked us to return and fix the perceived issuesThat being said, *** should have called you to discuss your concerns before he sent a crewIt is my understanding however that you did have prior conversations about the problems, so I thought it was just a matter of getting the work scheduledPerhaps we can agree to disagree for now, and revisit the situation once cooler heads prevailWe still would like to make things right.*** ***
Complaint: ***
I am rejecting this
response because: the owner *** was rude, disrespectful, and highly unprofessionalHe sent workers to my home today without my knowledge or consent; therefore, they were trespassingSomeone should have been called first to set up a time*** has been telling me for over a month that he was too busy to come here to fix the patio, and then show up the next day after I file a complaintNevertheless, I told the workers what was wrong with the patioThey started to work on it, but it was just a quick fixWhen I stated I wanted it done right and not just a bandage since I did not want anymore problems, I was told that had to do what their boss said (which I understand)I asked them to go wait for their bossWhen *** arrived, I asked him to go around backI showed and told him the problems, and he started yelling at me and saying that the work looks perfectI asked him to stop yelling at me and informed him that I was the costumerI kept yelling at me, so I had to ask him to leave because of his offensive and unprofessional demeanorI am truly sorry it has to come to thisHowever, the quality of workmanship and standards are not on the same level as last yearWe loved the work from the previous yearIt looks like two different companiesI am very disappointed and appalled
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: of the following problems with the patio: 1. No fabric was installed because the piece that they had was too small for my project. 2. Some of the patio was installed on the base material (modified stone) instead of sand.3. The patio is starting to sink in a couple of place and it was not month since the installation. 4. Cut brick in the middle of the patio instead on the ends.5. Joints with no sand in between the bricks.6. Brick border has unattached brick.7. The corner of the patio is elevated.8. Quality is not to the same standards as previous work. Here are my problems with customer service:1. They did not call ahead to set up a time.2. Are rude and disrespectful when you are not happy with the work.3. Unprofessional behavior across the board.At this point, the only resolution is I can do are one of following:1. Redo the patio the right way so it matches the quality as last year’s work, and only on a Saturday when my husband is home. I do not want to be disrespected nor yelled that by anymore man.Or 2. Refund my money and I will hire another company to redo it. Oh yeah for the record, trespassing occurs when an individual enters onto property that is owned by another person without permission from the owner. I requested a refund with my complaint; therefore, I would not have expected anyone to come here especially since [redacted] kept telling me that he was too busy. . I almost called the police on them since I did not know they were coming. The only reason I did not call is because I saw the company name on their shirts. I am a woman with small children, and it is scary to look out your window and see two strangers in your backyard.
Regards,
[redacted]
Thank you for bringing this to my attention. This is the first I've heard of any problems with this job. I apologize for the inconvenience, and will speak to [redacted] about this issue ASAP. I'm sure we will be able to resolve the problems.[redacted]
I too am sorry we were unable to resolve your complaintAt this point it sounds more like a personality clash than an issue with the workYou think the work is sub par, and *** insists it is done right, so it has degraded to an argumentI have to disagree with your assessment that we were trespassing when we came to repair the workThrough your initial complaint you asked us to return and fix the perceived issuesThat being said, *** should have called you to discuss your concerns before he sent a crewIt is my understanding however that you did have prior conversations about the problems, so I thought it was just a matter of getting the work scheduledPerhaps we can agree to disagree for now, and revisit the situation once cooler heads prevailWe still would like to make things right.*** ***
Complaint: ***
I am rejecting this
response because: the owner *** was rude, disrespectful, and highly unprofessionalHe sent workers to my home today without my knowledge or consent; therefore, they were trespassingSomeone should have been called first to set up a time*** has been telling me for over a month that he was too busy to come here to fix the patio, and then show up the next day after I file a complaintNevertheless, I told the workers what was wrong with the patioThey started to work on it, but it was just a quick fixWhen I stated I wanted it done right and not just a bandage since I did not want anymore problems, I was told that had to do what their boss said (which I understand)I asked them to go wait for their bossWhen *** arrived, I asked him to go around backI showed and told him the problems, and he started yelling at me and saying that the work looks perfectI asked him to stop yelling at me and informed him that I was the costumerI kept yelling at me, so I had to ask him to leave because of his offensive and unprofessional demeanorI am truly sorry it has to come to thisHowever, the quality of workmanship and standards are not on the same level as last yearWe loved the work from the previous yearIt looks like two different companiesI am very disappointed and appalled
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: of the following problems with the patio: 1. No fabric was installed because the piece that they had was too small for my project. 2. Some of the patio was installed on the base material (modified stone) instead of sand.3. The patio is starting to sink in a couple of place and it was not month since the installation. 4. Cut brick in the middle of the patio instead on the ends.5. Joints with no sand in between the bricks.6. Brick border has unattached brick.7. The corner of the patio is elevated.8. Quality is not to the same standards as previous work. Here are my problems with customer service:1. They did not call ahead to set up a time.2. Are rude and disrespectful when you are not happy with the work.3. Unprofessional behavior across the board.At this point, the only resolution is I can do are one of following:1. Redo the patio the right way so it matches the quality as last year’s work, and only on a Saturday when my husband is home. I do not want to be disrespected nor yelled that by anymore man.Or 2. Refund my money and I will hire another company to redo it. Oh yeah for the record, trespassing occurs when an individual enters onto property that is owned by another person without permission from the owner. I requested a refund with my complaint; therefore, I would not have expected anyone to come here especially since [redacted] kept telling me that he was too busy. . I almost called the police on them since I did not know they were coming. The only reason I did not call is because I saw the company name on their shirts. I am a woman with small children, and it is scary to look out your window and see two strangers in your backyard.
Regards,
[redacted]
Thank you for bringing this to my attention. This is the first I've heard of any problems with this job. I apologize for the inconvenience, and will speak to [redacted] about this issue ASAP. I'm sure we will be able to resolve the problems.[redacted]