Southern Insurance Company of Virginia

Dear Ms [redacted] : This will serve to acknowledge your letter of 1/28/as addressed to Mr [redacted] As this loss is being handled locally in our Virginia office, I am taking the opportunity to respond on our behalfPlease be advised we will respond directly to Dr [redacted] relative to the matter(s) outlined in the complaintSincerely, Chris [redacted] *** Claim Dept

Dear Ms***: This serves to acknowledge your letter of 12/15/16, and addressed to MrDonald N [redacted] As this loss is being handled locally in our Virginia office, I will respond on behalf of the company.Please be advised that we will respond directly to [redacted] relative to the matter(s) noted in this complaint.Sincerely,Chris [redacted] K***

[redacted] This will serve as a response to your letter of 6/9/as addressed to [redacted] in the [redacted] , [redacted] officeAs this case was handled out of the office here in Glen Allen, Virginia, I will respondto the issues at hand.I have reviewed the complaints as presented by Mrs [redacted] , as well as the conten1ts of our claimIwould like to apologize for any issues that Mr.or Mrs [redacted] experienced in the final resolution of thiscaseI note that Mr [redacted] of this office became involved once the issues came to light, and from myreview, it appears that the outstanding claim relative to diminished value has been evaluated, and thatthe supplemental claim was resolved last week.Again, I would apologize for any issues Mrs [redacted] experienced in the handling of this casePlease feelfree to contact me if you are in need of additional information

Better Business Bureau: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] UPDATE 1/2/17: The company state on my previous Revdex.com complaint that they would contact me directly to resolve this concernThe company never reached out to me by phone or by e-mail since that letter to the Revdex.com, nor have I or my insurance company been reimbursed for the costs associated with the accident for which the company's insured was responsible

Dear Ms [redacted] : This will serve to acknowledge your letter of 1/28/as addressed to Mr [redacted] As this loss is being handled locally in our Virginia office, I am taking the opportunity to respond on our behalfPlease be advised we will respond directly to Dr [redacted] *** relative to the matter(s) outlined in the complaintSincerely, Chris [redacted] *** Claim Dept

This serves to acknowledge your letter of 11/10/16, and addressed to *** *** *** As this loss is being handled locally in our Virginia office, I will respond on our behalfPlease be advised that we will respond directly to Mr*** relative to the matter{s) noted in the complaint

I received in the mail on 10/20/a letter 9/21/16, but it was stamped and postmarked 10/18/16, describing a claim denial due to conflicting versions of eventsI also received on 10/20/a notification that a certified letter from Southern Insurance is available for pickup at our local post office after am on 10/21/This letter was dated 9/21/
I scheduled the repair work and secured a replacement vehicle rental based on instructions from Joey C***, Claims Adjuster for Southern Insurance, when we spoke on 8/30/The work was completed and the vehicle was ready for pickup on 10/18/16, two days before I received any written notification from Southern Insurance of the denial of the claim, three days before the certified letter of notification was available to me
Prior to my conversation with MrC*** and the letters described above after the repair work was completed, the most recent communication I had was an email from MrC*** also dated 8/30/requesting my ho

I filed a kitchen water damage claim in the beginning of November *** was contracted to perform the remediation work on the projectAfter their demolition work and water removal , they also gave me an estimate bid for reconstruction for $But they could not give me a start date because of their work load
Southern Insurance would only approve reconstruction cost of $When Michelle M*** called me with her "settlement disclosure" she told me that she was withholding $until the reconstruction was completed
Michelle told me to send her a picture of the compleated work and she would send me the balance due me of $and I even verified the amount several times with her during our conversation
I was able to secure another construction company that could do the work right away with little waiting
The reconstruction has been done and I have sent M*** an E-Mail with the compleated workNow M*** says she is only sending me a check fo

I filed a kitchen water damage claim in the beginning of November *** was contracted to perform the remediation work on the projectAfter their demolition work and water removal , they also gave me an estimate bid for reconstruction for $But they could not give me a start date because of their work load
Southern Insurance would only approve reconstruction cost of $When Michelle M*** called me with her "settlement disclosure" she told me that she was withholding $until the reconstruction was completed
Michelle told me to send her a picture of the compleated work and she would send me the balance due me of $and I even verified the amount several times with her during our conversation
I was able to secure another construction company that could do the work right away with little waiting
The reconstruction has been done and I have sent M*** an E-Mail with the compleated workNow M*** says she is only sending me a check fo

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I have now received a settlement offer from the company, it was accompanied by inadequate and insubstantial documentation, and the company's offer is only slightly over half of an independently determined diminished value by a professional appraiser I have requested that the company explain how they came to their, much lower, figure, however the representative declined to make any substantive explanation, and simply repeated their initial offer
I believe this behavior is consistent with that reported earlier, and is simply intended to either avoid or delay making reasonable and fair compensation in good faith.
Regards,
Dr Braddlee

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I have now received a settlement offer from the company, it was accompanied by inadequate and insubstantial documentation, and the company's offer is only slightly over half of an independently determined diminished value by a professional appraiser I have requested that the company explain how they came to their, much lower, figure, however the representative declined to make any substantive explanation, and simply repeated their initial offer I believe this behavior is consistent with that reported earlier, and is simply intended to either avoid or delay making reasonable and fair compensation in good faith.
Regards,
Dr Braddlee

This letter is in response to the complaint filed with your office by Mr*** ** *** Please be advised that we will respond directly to Mr*** or his carrier relative to the issue(s)involved

Dear Ms***: This serves to acknowledge your letter of 12/15/16, and
addressed to MrDonald N***As this loss is being handled locally in our
Virginia office, I will respond on behalf of the company.Please be advised that we will respond directly to **
*** relative to the
matter(s) noted in this complaint.Sincerely,Chris * K***

I received in the mail on 10/20/a letter 9/21/16, but it was stamped and postmarked 10/18/16, describing a claim denial due to conflicting versions of eventsI also received on 10/20/a notification that a certified letter from Southern Insurance is available for pickup at our local post office after am on 10/21/This letter was dated 9/21/
I scheduled the repair work and secured a replacement vehicle rental based on instructions from Joey C***, Claims Adjuster for Southern Insurance, when we spoke on 8/30/The work was completed and the vehicle was ready for pickup on 10/18/16, two days before I received any written notification from Southern Insurance of the denial of the claim, three days before the certified letter of notification was available to me
Prior to my conversation with MrC*** and the letters described above after the repair work was completed, the most recent communication I had was an email from MrC*** also dated 8/30/requesting my ho

Southern is the insurer for the at-fault driver in an accident where my car was struck from behind on 10/20/ While Southern has accepted liability for the accident, and has paid on repairs to my vehicle, they are not being responsive to my claim for diminished value for the damage done to my car I submitted my claim, along with an independent, in-person appraisal documenting the diminished value of my vehicle on 1/7/To date, while Gwen ***, the representative for Southern handling the claim has acknowledged receipt of the claim, there has been no action taken in the three weeks following

Dear Ms. [redacted]: This will serve to acknowledge your letter of 1/28/16 as addressed to Mr. [redacted]. As this loss is being handled locally in our Virginia office, I am taking the opportunity to respond on our behalf. Please be advised we will respond directly to Dr. [redacted]...

relative to the matter(s) outlined in the complaint. Sincerely, Chris [redacted] Claim Dept.

Better...

Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
UPDATE 1/2/17: The company state on my previous Revdex.com complaint that they would contact me directly to resolve this concern. The company never reached out to me by phone or by e-mail since that letter to the Revdex.com, nor have I or my insurance company been reimbursed for the costs associated with the accident for which the company's insured was responsible.

Dear Ms. [redacted]: This serves to acknowledge your letter of 12/15/16, and
addressed to Mr. Donald N[redacted]. As this loss is being handled locally in our
Virginia office, I will respond on behalf of the company.Please be advised that we will respond directly to **
[redacted] relative to the matter(s)...

noted in this complaint.Sincerely,Chris * K[redacted]

[redacted]This will serve as a response to your letter of 6/9/15 as addressed to [redacted] in the [redacted],[redacted] office. As this case was handled out of the office here in Glen Allen, Virginia, I will respondto the issues at hand.I have reviewed the complaints...

as presented by Mrs. [redacted], as well as the conten1ts of our claim. Iwould like to apologize for any issues that Mr.or Mrs. [redacted] experienced in the final resolution of thiscase. I note that Mr. [redacted] of this office became involved once the issues came to light, and from myreview, it appears that the outstanding claim relative to diminished value has been evaluated, and thatthe supplemental claim was resolved last week.Again, I would apologize for any issues Mrs. [redacted] experienced in the handling of this case. Please feelfree to contact me if you are in need of additional information.

Dear Ms. [redacted]: This will serve to acknowledge your letter of 1/28/16 as addressed to Mr. [redacted]. As this loss is being...

handled locally in our Virginia office, I am taking the opportunity to respond on our behalf. Please be advised we will respond directly to Dr. [redacted] relative to the matter(s) outlined in the complaint. Sincerely, Chris [redacted] Claim Dept.