Southern Journeys of Oklahoma, LLC

Mr [redacted] 's complaint is simply inaccurate in all detailsThe !registration fee is clearly disclosed on page one of his contract and he authorized us (on 10/27/when he signed his contract) to charge his credit card the $on 11/27/We did soOn December 18, he was offered two units in Las VegasHe simply did not respond to that offer(in his cased we waived the threshold limitation)In his only conversation with our new member services agent Mr [redacted] was reminded that his contract required that he have at least $paid in the contract (again this fact is clearly disclosed on page one of his contract)He was also told very clearly that we had units in Cancun at that time (December) for a June wedding tripHe said that he would call us back (we have this conversation on record) and he never did soIn the meanwhile Mr [redacted] has become seriously delinquent on his account and I suspect that is the real motivation for his bogus chargesWe have cancelled his contract

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to respond to this complaintWe have been in this industry for over years now and last year we reserved over vacation weeks for our clientsSo to be called a "scam" is an insult and in fact dead wrongWe
will be delighted to offer the two air fare to Mr*** without the required deposit however I am certain that he would complain about the Thanksgiving/Christmas blackout datesWe can agree to send him as a courtesy a $gas or Wal-Mart card(Either the air fare offer or the gift card)He should call *** *** at XXX XXX-XXXX and let her know which offer he prefers

Initial Business Response /* (1000, 5, 2016/02/08) */
Mr*** complaint is hyperbolic at best and misleading at worstHe was not told he could stay "anywhere" and in fact if he would look at his contract he would see that we say the exact oppositeHe requested one specific week and one
specific location, DestinAnd he did not provide a "month notice" as he says rather his notice was a bit over monthsHis contract states that the reservation process asks for two destinations and two different weeksWe were not booked in the entire panhandle of FloridaMr*** insisted on Destin and Destin onlyAs an aside his airline travel certificate does not cost $300.00, rather tickets to any major airport in the continental USA for $eachFinally, Mr *** does not help his position by calling us a SCAMIn the last two years we have provided over 10,weeks of vacation services to our clientsHardly a scam
We will be delighted to rescind his contract and refund his monthly contract loan payments paid to date ($818.56) and his annual activity fees paid to date ($511.60)We will retain his depositShould MrBrunner care to accept this offer then he should call our Member Services manager, *** *** She may be reached at X XXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called her but she was not available until Wednesday to talkI talked to the travel agent and I requested the month of June (not one week) and the entire pan handle of FL(not just Destin) So I will wait for her call back to see where she gets her information atIt just seems every time I try to do something there is a problemI look forward to her phone call
Final Business Response /* (4000, 9, 2016/02/16) */
Mr*** called Ms*** late Monday afternoon, February 8, She returned his call on Wednesday, the 10th (our office closes on Tuesday for Madre Gras)He told her he did not want to cancel nor did he want our refund offerRather he wanted us to provide a facility for his vacationHe did not request the month of JuneHe provided two specific dates in June that he could travel (we have this conversation on tape)The very next day we called and offered him a bedroom unit in Sunrise Beach Resort in the Panama CityWe had to leave a voice mailWe called again on Monday the 15th and left another voice mail and we sent an e-mail alertHe returned the call and declined the offer because he said that NOW HE NEEDED TWO BEDROOM CONDOSWe will try our best to accommodate this change and this response in now my last word on this issue
Final Consumer Response /* (2000, 11, 2016/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Most of this is true, I am done as wellThe reason I declined the payout is because they were not going to give me my 900$ deposit and they knew from the beginning I needed two unitsI have had to book else where and will try again next year

Mr. [redacted]'s complaint is simply inaccurate in all details. The !50.00 registration fee is clearly disclosed on page one of his contract and he authorized us (on 10/27/15 when he signed his contract) to charge his credit card the $150.00 on 11/27/15. We did so. On December 18, 2015 he was offered...

two units in Las Vegas. He simply did not respond to that offer. (in his cased we waived the threshold limitation). In his only conversation with our new member services agent Mr. [redacted] was reminded that his contract required that he have at least $900.00 paid in the contract (again this fact is clearly disclosed on page one of his contract). He was also told very clearly that we had units in Cancun at that time (December) for a June wedding trip. He said that he would call us back (we have this conversation on record) and he never did so. In the meanwhile Mr. [redacted] has become seriously delinquent on his account and I suspect that is the real motivation for his bogus charges. We have cancelled his contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I Have paid southern journeys 200 dollars and do not want it back even though I haven't used any services  I simply would like to not have this affect my credit report and score and be done with this terrible experience. Sincerely 
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