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Southern Management Corporation Reviews (14)

Dear [redacted] :Southern Management received the letters regarding [redacted] 's concern, ID# [redacted] [redacted] 's information has been reviewed and the following has been determined.The pest concerns that [redacted] brought to the attention of the Southern Management community were addressed and responded to in an appropriate manorNo charges were assessed to [redacted] for the pest control servicesAn abatement of rent, as [redacted] has requested, is unwarranted[redacted] may contact the Community Relations Department at ###-###-#### should she have further questions or concerns regarding this matter.Sincerely,Community Relations Southern Management Corporation

Dear [redacted] :Southern Management received the letters regarding [redacted] ***'s concern, ID [redacted] [redacted] ***'s information has been reviewed and the following has been determined:This vehicle was found parked in a designated "No Parking" zone due to the adjacent trash receptacle area, and was towed in adherence with the communities parking proceduresA reimbursement of the towing expense would not be appropriate.Sincerely,Community Relations Southern Management Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was not any unpaid balances for rent and I submitted my day noticeThe keys, and the pass for parking along with the key card for entrance was given to the rental officeI will at this time seek legal helpMy lawyer at the time of my incedent on the property took care of all fees that was due to Southern ManagementThey have not contacted the lawyer's office once since I filed this complaintI will file a complaint at the Prince Georges County Court Regards, [redacted]

Please accept this letter as Southern Management Corporation’s second response to complaint ID *** filed on 12/21/and the subsequent rejection of the response.After further clarification and research, Southern Management Corporation (“Southern” or “Respondent”), acknowledges that the Complainant resided in an apartment home at a Southern-managed apartment communityWhen the Complainant vacated the apartment home, an unpaid balance remained, which balance included unpaid rent, unpaid late and legal fees, and charges for failure to return parking passes, keys, and gate cards (the “debt”).The debt that existed at the time Complainant vacated the apartment home had nothing whatsoever to do with an incident of robbery that occurred at or near the Complainant’s apartment homeSouthern confirms that the court records show that this debt was discharged in bankruptcy in However, discharge of the debt does not mean that the debt is does not exist - - it simply means that Southern may not collect on the debtA debtor with a discharge in bankruptcy such as the Complainant, may choose to pay the debt if, for example, he or she wanted to rent another apartment from Southern.As such, Southern has no duty to contact the Complainant’s credit bureaus and “remove” the debt from Complainant’s rental history and at this time refuses to do so.Respectfully submitted,GREGORY *** K***, EsqCorporate Counsel

Please accept this letter as Southern Management Corporations response to your notification letter dated July 6, 2016, regarding *** ** ***/former resident of *** Apartment Homes in Woodbridge, VA.The following two judgments were filed due to nonpayment of rent and I have listed the date(s)
payment was received and the amount paid/satisfied:• Case #** ***-** court date: 3/15/a payment was received on 3/11/in the amount of $and on 3/18/payment in the amount of $444.75.• Case #** *** *** court date: 9/6/a payment of $1,payment was receivedBoth judgments were satisfied.When *** *** contacted Southern Management Corporation/*** Apartment Homes, his request was for us to forward an email/fax to himself and Greg B*** Property Management and we compliedWe also reminded him that the two judgments would remain on his credit for yearsManagement also forwarded the above information to the attorney so a line of satisfaction would be submitted to the courtWe did not file for an eviction of *** *** only the two judgments for nonpayment of rentSouthern Management Corporation is not in agreement to pay *** *** the nonrefundable application see that he paid to Greg B*** Property Management.Should you have questions, I can be reached at ###-###-####, Monday through Friday,Sincerely,Carrie B***Community Relations Specialist

Please accept this letter as Southern Management Corporation's response to your notification letter dated June 30, 2016, regarding *** *** of Penn Southern Apartment Homes in Capitol heights, MD ***.*** *** called for asc service on the following days:• May 26, at 4:19pmand
repairs were completed on May 26" (a/c was working properly).• June 26, at 9:44amand repairs were completed on June 26" (a/c was working properly).Inspection of a/c unit, communication with resident and the installation of new a/c unit date:• June 30", at 11:27amProperty Manager’s telephone communication with resident in which resident terminated their conversation.• June 30", at 1:24.p.mresident contact Community Relations reference a/c concerns• June 30", *** *** inspected her apartment asc unit reported system was operating and providing some cooling and recommended it be replaced in near future.• July 21", Management contacted resident to inform her that asc unit was going to be replaced on July 25" per *** ***.• July 25", Management contacted *** *** to inform her the new asc unit had been installed in her apartment.During the service calls to *** ***'s apartment home the technician suggested to resident that she readjust the temperature setting on thermostat to improve the temperature in her apartment and she refused to do that*** *** stating that she was concerned about her electric bill and is the reason why she was not going to adjust the temperature settingSouthern Management Corporation is not in agreement to prorate *** ***'s rent nor pay her electric bill as she refused to make the recommend suggestions given to her by the service technician.Should you have questions, I can be reached at ###-###-####, Monday through Friday.Sincerely,Carrie B***

Dear [redacted]:Southern Management received the letters regarding [redacted]'s concern, ID#[redacted]'s information has been reviewed and the following has been determined.The pest concerns that [redacted] brought to the attention of the Southern Management community were...

addressed and responded to in an appropriate manor. No charges were assessed to [redacted] for the pest control services. An abatement of rent, as [redacted] has requested, is unwarranted.[redacted] may contact the Community Relations Department at ###-###-#### should she have further questions or concerns regarding this matter.Sincerely,Community Relations Southern Management Corporation

Dear [redacted]:Southern Management received the letters regarding [redacted]'s concern, ID#[redacted]'s information has been reviewed and the following has been determined.The pest concerns that [redacted] brought to the attention of the Southern Management community were addressed and responded to in an appropriate manor. No charges were assessed to [redacted] for the pest control services. An abatement of rent, as [redacted] has requested, is unwarranted.[redacted] may contact the Community Relations Department at ###-###-#### should she have further questions or concerns regarding this matter.Sincerely,Community Relations Southern Management Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: There was not any unpaid balances for rent and I submitted my 30 day notice. The keys, and the pass for parking along with the key card for entrance was given to the rental office. I will at this time seek legal help. My lawyer at the time of my incedent on the property took care of all fees that was due to Southern Management. They have not contacted the lawyer's office once since I filed this complaint. I will file a complaint at the Prince Georges County Court. 
Regards,
[redacted]

Dear [redacted]:Southern Management received the letters regarding [redacted]'s concern, ID[redacted]. [redacted]'s information has been reviewed and the following has been determined:This vehicle was found parked in a designated "No Parking" zone due to the adjacent trash receptacle area, and...

was towed in adherence with the communities parking procedures. A reimbursement of the towing expense would not be appropriate.Sincerely,Community Relations Southern Management Corporation

January 22, 2016[redacted] The Revdex.com 1411 K St. NW, 10th Floor Washington, DC 20005-3404RE: Complaint ID# [redacted]Dear [redacted],Please accept this letter as Southern Management Corporation’s response to complaint ID [redacted] filed on 12/21/2015.Southern Management...

Corporation (“Southern” or “Respondent”), acknowledges that the Complainant resided in an apartment home at a Southern-managed apartment community. When the Complainant vacated the apartment home, an unpaid balance remained, which balance included unpaid rent and damages to the apartment home that were beyond normal wear and tear (the “debt”).The debt that existed at the time Complainant vacated the apartment home had nothing whatsoever to do with an incident of robbery that occurred at or near the Complainant’s apartment home. The debt arising from unpaid rent and apartment damages is independent of any settlement agreement that may have been entered into between the Complainant and the Respondent pursuant to the incident. That being said, there is no agreement that exists between the Complainant and the Respondent that would prohibit Southern from pursuing the debt. Additionally, Southern has no duty to initiate communication about the debt with the attorney who represented the Complainant in the robbery incident. If Complainant is represented by counsel, he or she is welcome to contact Southern about the debt or any other issue subject to the representation.As such, the Complainant remains liable for the unpaid rent and damages that existed at the time possession of the apartment home was returned to Southern. At this point in time, Southern respectfully declines the Complainant’s request to forgive the debt or to remove this debt from the Complainant’s rental history.Respectfully submitted,GREGORY [redacted], Esq. Corporate Counsel

April 2, 2015Dear [redacted]:This is to acknowledge the receipt of your letter pertaining to the complaint from [redacted], our resident at [redacted] Apartment Homes.We always strive to provide the best customer service possible so please accept our sincere apologies that [redacted] feels his...

experience was less than ideal. Based on our review, we believe our onsite team demonstrated the utmost professionalism with [redacted] and provided a prompt and appropriate response to all questions directed towards them. We did not come across any indication of impropriety or anything to suggest that there was a deviation from our Policies and Procedures. Also, we accept checks or money orders payments from current residents at the onsite office but those wishing to pay electronically are encouraged to take advantage online options. For their comfort and convenience, all residents are provided with a key fob for easy access to the building. We strongly encourage [redacted] to advise us as to whether there are any challenges with his key fob so that we may appropriately address that concern.Rest assured that we will maintain the utmost levels of professionalism when dealing with [redacted] as we would in all situations.You may contact us at ###-###-#### or by email: communityrelations@S[redacted].com if you haveadditional questions or concerns.Respectfully,Edwin ECommunity Relations

Review: I had being trying to get in contact to The Customer Service dept for 3 days about my SUV being towed from my parking lot. When I got them on the phone today. I was told that I ws the problem and that I had an attitude and they they were not going to help me. I was hung up on. I called back on several times and hung up on again and again. I asked to speak to the manager and I was told that I was not going to speak to them and that I better get used to it and hung up on again.Desired Settlement: I would like for my SUV to be returned from my towing complex and that they apologize to me.

Review: I was a guest, visiting my son to watch the Game. I've always been advised by him to not park in any place other than the visitors lot or on the street and have always complied.

This was my first time parking on the visitors lot ([redacted] Apartments; this lot was recently converted from a basketball court to a visitors parking lot), approximately 6:30 p.m. Though I make you excuses I parked in an area that did not impede on the egress nor obstruct the free flow of traffic thus believing I was legally parked. The area was not marked "no parking" nor was there any "conspicuous" signage designating it a "no parking zone". Same-Sign and Regulations 18-2-404 (1) Establish the locations, condition, times and days during which parking is allowed or "prohibited".

After finding my car towed a closer inspection of the lot revealed that there were several spaces "marked" visitor however this is not evident at night unless you specifically look for it.

The unmarked area in which I parked would have "reasonably" been assumed a proper and viable parking space to a reasonable person as it did not exercise any detriment to vehicles on the lot (already parked) nor pedestrian traffic. Your parking sign specifically states that vehicles are subject to tow for the following reasons: vehicles parked in fire lanes, handicap spaces, no parking zones, double parked, parked on the grass, expired tags, no tags, blocking dumpsters, taking up two spaces, or abandoned will be towed. My argument is that if you stated "no parking zones" then those zones should be clearly and conspicuously marked as such, particularly for night time visitors who visit. Not only will this aid us who visit and have every intent to abide by your rules, regulations and policies but the lack of designated "no parking zones" lends to "predatory towing" when there is no definitive line to follow. I truly believe that I was a victim of this predatory behavior however that matter is for another company.

I visited the management office directly and attempted to share these concerns with the property manager however I was quickly rebuffed and dismissed. I emailed the parent office (Southern Management) and thus far I've received no reply.

I realize this may be outside of the venue that the Revdex.com mediates but I am not sure where or whom else to turn to or what action(s) if any I could take.Desired Settlement: I would respectfully request that I be refunded the towing fee and/or that the company would follow county code and "conspicuously" sign and mark "no parking zones" that these types of incidents would be avoided in the future.

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Description: Property Management

Address: 119 E 4th North St Unit B, Summerville, South Carolina, United States, 29483-6898

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