Southern Maryland Anesthesia Associates

Review: My husband received a collection agency bill from [redacted] collection agency as a representative of Southern Maryland Anesthesia Associates. According to our insurance company [redacted] of [redacted]: The Bill was greater than the agreed provider amount and no additional payments were necessary after insurance payments. Our Insurance paid 478.48 from a bill of 855.00. We never received a bill from this company until September 29,2013 until a collection agency is adding a black mark to our credit scores. This is simply outrageous.Desired Settlement: We want a letter of apology, and the the fees shown as paid per the agreement of the insurance/provider.

Business

Response:

November 13, 2013

Dear **. [redacted],

Thank you for returning my call on 11/12/13, regarding the above referenced complaint.

As stated in our conversation, it appears that the patient [redacted] and his wife [redacted], may not be aware that the balance on the account is due to coinsurance and deductible amounts that are the responsibility of the patient after insurance payment.

We have contacted our billing company and [redacted] company regarding this matter. In reviewing the complaint, we find that a claim was sent to the insurance carrier for date of service 1/18/13, It was processed on 2/1/13 and payment was received on 2/6/13. The claim was filed for $855.00. The insurance carrier paid $106.08, $372.40 was written off as a contractual write off. The patient was billed $26.52 for the coinsurance and $350,00 for the deductible amounts, leaving the patient responsibility of $378.52

The patient was billed for the services via USPS. Also, with no response to billings, the patient was contacted via automated calling on the dates 3/13/13, 3/16/13, 4/18/13 and 4/17/13 where messages had been left.

After no response, the account was reviewed for collection and finally sent to [redacted] on 9/23/13. [redacted] sent a letter on 9/29/13. On 10/29/13 at 11:15 am, [redacted] called the cell phone number provided , and left a message with an unidentified female. At 11:20am, a female called back stated she was the wife calling about the billing. In the process of transferring her to the appropriate collector she hung up. To date., no further contact has been made by the [redacted]' The balance with the collection agency is $502.01, as necessary fees have been accessed to the original amount placed. The account is being held to resolve payment, as it is owed. The account has not yet been sent to any agency to ’’black mark her credit score”. We are asking for payment that is due our practice in order to dear this matter.

Sincerely;