Southern Maryland Foot & Ankle

They were quick to set up an appointment for 3:00 (which was appreciated), requesting that I bring my child in by 2:45 to complete paperwork. I left work early to deal with the rain and traffic and arrive early. Due to traffic conditions, we arrived at 2:49 and even though we were 11 minutes early for the appointment, we were four minutes too late to complete the paperwork. As the parent of a child with a serious underlying medical condition, which increases the risk of amputation, I was stunned by their callous disregard. We never saw a doctor and so it is impossible for me to rate the doctors. The front office, however, gave me the impression of a business that charges customers and not a medical practice that treats patients. This is just the experience of one family and hopefully others have a more positive experience. I was incredibly disappointed and will not return.

My entire family has been going to Southern Maryland Foot and Ankle (Dr. Larry H[redacted] Podiatrist) for a couple years and today I am turned away for being 4 minutes late to an appointment. Two months ago they apparently instituted a zero late policy - unbeknownst to be. When I asked for proof they told me they could not produce a signed acknowledgement; they said they leave it on the reminder message, which I never received. I even called the office this morning to confirm the appointment and they never said anything about this absurd policy. I acknowledged I was late and indicated that the fire trucks and ambulances in the parking lot delayed my parking and I had to park farther away from the building than I ordinarily would have. Did it take 4 minutes? Probably not, but where is the application of what is 'reasonable'? Then I asked to speak with the doctor and he flat out refused to see me. I asked if 4 minutes was worth 4 patients and again was told they have a zero late policy, so I assume it was worth my family's business. And I assume Dr. H[redacted]' Mercedes is already paid for. Absolutely pitiful.

They were quick to set up an appointment for 3:00 (which was appreciated), requesting that I bring my child in by 2:45 to complete paperwork. I left work early to deal with the rain and traffic and arrive early. Due to traffic conditions, we arrived at 2:49 and even though we were 11 minutes early for the appointment, we were four minutes too late to complete the paperwork. As the parent of a child with a serious underlying medical condition, which increases the risk of amputation, I was stunned by their callous disregard. We never saw a doctor and so it is impossible for me to rate the doctors. The front office, however, gave me the impression of a business that charges customers and not a medical practice that treats patients. This is just the experience of one family and hopefully others have a more positive experience. I was incredibly disappointed and will not return.

My entire family has been going to Southern Maryland Foot and Ankle (Dr. Larry H[redacted] Podiatrist) for a couple years and today I am turned away for being 4 minutes late to an appointment. Two months ago they apparently instituted a zero late policy - unbeknownst to be. When I asked for proof they told me they could not produce a signed acknowledgement; they said they leave it on the reminder message, which I never received. I even called the office this morning to confirm the appointment and they never said anything about this absurd policy. I acknowledged I was late and indicated that the fire trucks and ambulances in the parking lot delayed my parking and I had to park farther away from the building than I ordinarily would have. Did it take 4 minutes? Probably not, but where is the application of what is 'reasonable'? Then I asked to speak with the doctor and he flat out refused to see me. I asked if 4 minutes was worth 4 patients and again was told they have a zero late policy, so I assume it was worth my family's business. And I assume Dr. H[redacted]' Mercedes is already paid for. Absolutely pitiful.