Southern Maryland Paving, Sealcoating & Excavating

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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I was out of the office last week until today and my understanding that this work was completed yesterday since we were in the area as we discussed it would be completed when we were back in the areaHomeowner was notified when we were arriving and his son was home during the time of work

Review: On 6/3/14 that company installed a new blacktop driveway at our address. On the proposal it stated that the section next to the house would be removed to ensure proper surface water run-off. While doing that removal, they also removed the seal/caulk under the door frame. They didn't replace the seal/caulk before laying the blacktop. On 6/10/14 the rain water came in under the door frame into the room. It soaked the carpeting. That is when we surmised that they hadn't replaced the seal/caulk. I called the company and a serviceman came out. He determined that the cause was that the downspout extension should not be on the driveway but wrapped around the corner of the house. I told him that the downspout had always ran onto the driveway. We did that, but the next time it rained the water came in under the door frame again. And, each time it rained. I called and was told they would have decide how to correct it. No one came, I kept calling. Eventually ,they didn't take my calls nor return my voice mail messages. I left a message saying I was going to take action. Still no call.

I contacted someone and he came the next day. He was able to ascertain the problem and correct it. (which was they removed the seal/caulk and didn't replace it before laying the blacktop.)Desired Settlement: I would like a refund of $150.00. (cash or check)

Business

Response:

Customer has been issues a check for refund on caulking services, please see attached check. Please let me know if there is any further action required.

Review: Driveway improperly installed -- (Southern Maryland employee confimed it was improperly installed)

Last spring, Southern Paving installed a driveway at my home. while doing so, they removed dirt from my home to use for another job at our next door neighbor's home. They failed at the time of installation to properly finish the dirt fill on the sides of the driveway (this has been corrected). They also failed to put in the proper length of pipe on the west side of the driveway and to build up the embankment to provide proper stability. We called and complained on the answering machine over a dozen times, asking to have someone return our call. In the meatime, a truck damaged our driveway where the side lacked stability. We finally spole to [redacted] and then to [redacted] (owner) about the problem. [redacted] claimed that we would have had topay more to have dirt brought in to build up the side. Only after pointing out that they removed dirt from our property touse onthe neighbor's di [redacted] agree to repair the driveway. After several months and additional phone calls, a crew came to correct the problem. While they added fill dirt on the sides of the driveway and patch the damaged asphalt, they did not build up the side by the pipe, nor extend it properly. The crew leader, [redacted], said the repair was only a patch job and that the driveway was not properly installed. Even after he learned Southern Maryland had done the original work, he acknowledged that he driveway was not properly installed, and that the drain pipe was not long enough. We have this recorded.Desired Settlement: I want Southern Maryland to properly finish the driveway -- build up the west side and install or extend the correct length of pipe. (It would be nice if they answered their phone or called back my more than a dozen phone calls since the "repair.")

Business

Response:

I apologize for the delay I was out of the office last week and just realized this needed to be returned. Here is a brief of my overview on this situation. If you have any questions or concern please let me know.