Southern NY Windows Inc.

I placed an order to have all my windows and screens, sliding door, and storm door and gave a deposit of $5000.00 on March 28; which left me with a balance of $5385. When they came to install the windows on July 8, one of the windows was the wrong size. And the screens for the office windows were damaged. On August 19, they came back to install the bedroom window, but did not have the screens. At this point I paid $4385.00 and told them that I would pay the remaining balance of $1000 when the screens were delivered and installed. On Oct 5, they came to "install" the 5 remaining screens, however when they arrived they only had 2 of the 5 screens. I have made numerous calls and sent emails, the last one on Jan 5 to have this order fulfilled, to which the owner replied to me saying: "I've been trying to wait for a response from the manufacturing before contacting you and have not heard back yet but wanted to touch base ---- the guys opened the screens and they just are not to our standards. They appear to be the correct size however not the quality I nor you would be happy with. I'm having them remade. I apologize for this continued delay. As soon as I have more information I will let you know. Again, I apologize."

To date, I have had no further information from Window World. And yes, while I still owe money I just want to have this order completed by the company. It is absurd that a job that began in March is not completed because the simplest "part", screens, have NOT been delivered! I would appreciate any help you can render to me to have this company complete my order!