Southern Pines Chevrolet, Buick, GMC

They charged me for items that were not bad and fired their mechanic when he messed my truck up but will not re-inburse me the costI took my 2005 GMC Canyon to [redacted] to have the wipers fixed. They couldn't fix it so I had to take it to the dealership. First off, the mechanic lost my key, mis-diagnosed the issue, changed the wiper switch with cruise control for one without cruise control. Then the Odometer did not work after I left the shop. I took it back and they said the cluser was bad because the speedometer when that was never an issue. They charged me $620 to fix it when it wasn't broken.Desired SettlementA refund of the money charged for fixing what was never broken to start with.Business Response I reviewed the circumstances with our Dealership personnel. The customer came to the dealership initially after attempting to have the windshield wipers fixed at an independent repair shop. The multi-switch was replaced to correct the inoperative wipers. However, the replacement of the switch itself did not correct the problem so the dealership also replaced the Body Control Module (BCM), which did correct the problem. As a customer goodwill service, the customer was NOT charged for the BCM, only the multi-switch.The multi-switch installed was one without cruise control, but the dealership corrected that at no cost to the customer on January 13, 2016.About 2-1/2 weeks later (February 1, 2016) the customer returned to the dealership stating the tachometer and speedometer were inoperative. At that point the dealership determined the instrument cluster was not operating. (This is not unusual on an 11 year old vehicle with 184,244 miles.) The instrument cluster was replaced and during that process the dealership also determined the BCM previously installed was not communicating properly with the cluster. The dealership then replaced the BCM (again, at no charge to the customer) and it then properly communicated with the instrument cluster.When the customer came to pick up his vehicle he was upset and demanded to see the service department manager. Ms. [redacted] met with him to try and determine his issues and resolve them. The customer insisted on taking the instrument cluster that had been replaced; however the manufacturer requires the immediate exchange of the instrument cluster for a new one and the old one had already been sent to the manufacturer. This is a manufacturer requirement (related to the integrity of the odometer readings) and not optional for the dealership. When Ms. [redacted] informed the customer she could not return the old part to him he became hostile and belligerent, cursing at Ms. [redacted] The office assistant who had escorted the customer to Ms. [redacted] office was still there, as were 2 other employees of the dealership. The customer became agitated,picked up a chair in Ms. [redacted] office and seemed to advance towards her. The other 2 male employees stepped in at that point to prevent any further escalation. The customer then stated that Ms. [redacted] had 3 (expletive) days to give him his (expletive) refund.Ms. [redacted] would have been happy to discuss the customer's concerns and perhaps reached some sort of resolution at that time. Unfortunately the customer did not give her the chance to do so. If the customer is amenable to having a civil conversation Ms. [redacted] is still willing to discuss his concerns to see what kind of resolution he wants and try to work something out.Otherwise, I will contact he customer to respond to his concerns directly.Consumer Response They have their facts wrong. Their mechanic said it was the bcm first and they changed that, then the multi function switch. This mechanic was also fired according to them. I spoke to Ms. [redacted] prior to dropping my vehicle off the second time and told her that the odometer and trip meter were not working after their mechanic worked on my truck. I told her all of the other gauges were working. I also told her I understood there could be other causes. In my mind their first mechanic's ineptitude was the most likely cause since my odometer and trip meter worked prior to them working on my vehicle the first time. I can prove it worked because [redacted] in Aberdeen, the shop I originally took it too, show my odometer was XXXXXX when I was there. I told the customer service rep the same thing when I dropped my vehicle off that Saturday. A different rep called me on Monday asking if the gauges were intermittent because the new mechanic drove my truck and said the speedometer and tach worked. I told them again that it was just the odometer and trip meter. I got a call next saying they had to change the cluster ($600) because it was broken. I asked the rep how the cluster was broken and when everything worked except the odometer. He said he would have to ask the mechanic. I then asked him to hold it so I could see it and asked if that fixed the odometer. He told me it did not fix the problem because it had nothing to do with the anything the first "fired" mechanic had done. I was told they had to flash the bcm was all they had to do but BECAUSE of something the first mechanic did that when they flashed the bcm to get it to talk to the cluster something happened and it reset my odometer back to 860 miles, down from XXXXXX.I have no problem talking to them about my refund. The bill I paid states the same as I have mentioned above, that they changed the cluster because I stated the speedometer and tach didn't work and that the mechanic found the odometer didn't work. It states they changed the cluster and then replaced the bcm again under warranty because it would not communicate with the cluster. No where does it state they messed up and reset the odometer to 860 miles either. I could never sale the truck now with proof of miles.Final Business Response As I previously stated, Ms. [redacted] the Service Department Manager was willing to speak with the customer the day he picked up his vehicle, however he became very irate. If he is willing to discuss this issue reasonably with Ms. [redacted] he should contact her at the dealership so they can work through his concerns, review the facts and reach a resolution.To clarify, the technician who performed work on the customer's vehicle was NOT fired. Again, if the customer will agree to sit down and have a civil, reasonable conversation with Ms. [redacted] I am sure they will be able to resolve his concerns.

No financing for car contract rescinded.when [redacted] could not verify employment. I was told contract was rescinded dealership has been notified and return vehicle to dealership August 4, 2016. Friday August 6, 2016 I returned vehicle to dealership, was told the owner is not here and return Monday. I returned Monday August 9, 2016 to return vehicle and dealership would not accept vehicle. They said we still have a contract. I told them [redacted] rescinded deal they said they know. I purchased 2014 chevy cruse [redacted]XXXXXXX [redacted]XXXXX on July 15,2016. I have no idea why this has taken so long and the dealership never contact me saying it was a problem verifying my employment. This is concerns me. I do not want this vehicle.Desired SettlementI would like my vehicle returned and if sold 2000 for trade-in of my vehicle.Business Response Contrary to Ms. [redacted]'s complaint, the lender refused to fund the contract for Ms. [redacted]'s purchase of the vehicle because Ms. [redacted] refused to provide the Dealership or the lender with the required documents for proof of income. She was notified of the requirement but still failed to provide it.It is my understanding the vehicle has been returned to the Dealership and this is no longer an issue.If Ms. [redacted] has any additional concerns, she should contact the General Manager at the Dealership, at XXX-XXX-XXXX

Was told a Chevy Tahoe was able to Tow my 24 foot business trailer with no issues and it didn't. went to try and trade it and wouldn't take it. Purchased a 2015 Chevy Tahoe for my business to tow a 24 foot trailer. I told them I needed a vehicle that could tow my trailer and fit up to 4 people comfortable. They told me the Tahoe would do the job and that many people have Tahoe's that tow campers. I took my GM and reps word for it and purchased the 2015 Tahoe for $56,000. Well within the first week (first time taking it out.) it swayed, dropped and was uncontrollable when towing the trailer so bad that we had to drive 20 miles an hour to a 15 min location. I called the GM and told them that this vehicle can not pull this trailer. We travel outside the states up and down the east coast and there is no way my employees would be able to drive this and be safe. The GM then told me that I needed to purchase a weight distribution kit in order for it to stop doing what it was doing. I also own a 2013 Ford F-250 that pulls the trailer as well and I never, ever had to use a weight distribution kit to tow my trailer. I have had it for 9 months and never no issues. I told him if I would of known I had to come out of pocket additional $450 dollars I would have just bought another truck. He told me if it didnt work they would work with me getting me into something else and give me my money back for the weight distribution kit. Well I purchased the kit and still the same problem, my contractor that installed it even recommended not driving this long distance because it was still swaying and dropping. I went back to the dealer and told them I had to trade it in for a truck...Here is the messed up thing. He told me my truck was now only worth $46,000 trade in value and I owed $56,000 and I only had it two months. There was no way I was going to buy another truck and carry all that negative equity to one truck. I was willing to work with them even knowing it wasn't my fault. So I told them I would trade my my F-250 for two trucks. I gave him the VIN number on both my Ford and Tahoe, but he told me he couldn't give me a solid number until I brought it to them. I drove 2 hours to go get this truck for them to tell me they cant take the truck because its been in a accident and they can only take the Tahoe for trade in value which is $46,000.00. He had my VIN way before I got the truck and he couldn't tell me that prior to me driving that far to go get it? It was a big run around. I didn't even know it was in accident. I bought the truck used. So then I asked them how much if I sale it back to you because I cant just buy one truck and carry all the negative equity to one car and they said it would be a lot lower than what the $46,000 they were offering for trade in value. I asked and called multiple times even after this issue to get it resolved and never no resolution. I tried very hard, my sale Rep [redacted] even tried talking to them but they were not trying to help. I had not choice but to sale the Tahoe because it was now just sitting at the office with no use and making a monthly payment of $789.00 a month. I was lied to, I never received the help the money back or nothing. I sold my car for $44,000 to [redacted] after going to three places. I am requesting my $10,000 back which includes money spent for the hitch. I am receiving $2,000 in rebates for my warranties I canceled. This could of all been avoided if I was given the correct information from the beginning and had better customer services as promised.Desired SettlementI want a refund for what I spent selling the car. Business Response In response to Ms. [redacted]'s concerns I have reviewed the issues with [redacted] (General Manager), Mr. [redacted] (finance manager) and [redacted] (salesperson). The Tahoe purchased by Ms. [redacted] (through her company [redacted] Inc.) met the specifications for everything Ms. [redacted] asked for, and for the weight of the trailer she indicated she planned to tow. When Ms. [redacted] contacted the dealership she indicated the Tahoe was "sitting low" when towing the trailer and the GM and Salesperson suggested that a weight distribution kit ("sway bars") would be the recommended solution for better control. The GM did advise Ms. [redacted] that if that didn't work the dealership would reimburse her for the cost of the kit. After the kit was installed, the Salesperson contacted Ms. [redacted] by phone to see if the solution had worked. At that time she answered yes, that everything was OK. At some point after that, she contacted the dealership again, seeking to trade in both the Tahoe and the Ford F-250 for one vehicle. The trade-in value of the Tahoe was $46,000. Please note that Ms. [redacted] actually paid $51,645 for the Tahoe, not $56,000 as she stated in her complaint. She may have been referring to the total cost, including taxes, GAP, extended service and maintenance contract. In any event, the dealership made an offer to Ms. [redacted] to take the vehicles in trade (Tahoe and F-250), although the condition of the F-250 (including an accident as indicated on the CarFax) did impact the value of the dealership's offer. While I can sympathize with Ms. [redacted]'s frustration at not being aware of the prior accident, that is not something the Dealership can do anything about. As noted, Ms. [redacted] ended up disposing of the Tahoe for $44,000, $2,000 less than what the dealership offered as a trade in value. The warranty cancellation refund would have been applied by the dealership on any trade in transaction as well. Again, while I can sympathize with Ms. [redacted]'s situation, the dealership offered a vehicle to her that met the specifications she asked for; it suggested a solution that she indicated fixed the concerns she had, and offered to work with her on her desire to trade in her 2 vehicles for one vehicle. As such, I can see no basis for Ms. [redacted]'s demand for payment of $10,000.I am happy to speak with Ms. [redacted] directly to address any remaining concerns she has.Regards,[redacted]