To Whom it May Concern, Residential Bancorp (the Company) is in receipt of the complaint submitted to the Revdex.com by *** ***. The Company has forwarded the complaint to its servicer *** *** *** ***) for investigation and response. Once *** has
completed their review, the Revdex.com and *** *** will receive a formal response from the Company. Thank you.*** ***Chief Compliance Officer***
To Whom it May Concern,Residential Bancorp only provided *** *** with our initial response letter indicating the company needed time to investigate her complaint. However, as of November 10, provided a final response to *** ***, whereby the company elected to refund the $stop payment fee as requested. The company's final response letter details the complaint, stop payment process, and a copy of the refund check sent to *** *** The company hereby considers this complaint closed. Thank you.Kindest regards,*** ***Chief Compliance Officer*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is not resolved because my request for my $reimbursement still has not been approvedThe message from Bancorp only notifies me that they will talk to their servicer *** *** ***It does not address my reimbursement request
Regards,
*** ***
To Whom It May Concern,
Residential Bancorp provides the following response as part of the Revdex.com complaint submitted and received by Mr*** *** on Tuesday, June 9,
Mr*** submitted his loan to an employee (Loan Officer) that subsequently left the companyThe company did not
become aware of Mr***’ loan difficulties until the Revdex.com complaint was receivedUpon receipt of the complaint on June 9th, pursuant to the Companies Consumer Compliant Policy, the Chief Compliance Officer contacted Mr*** to discuss his concerns as described in his complaint
Mr*** was cooperative and forthcoming about the handling of his loanHe expressed his concerns about the loan processing delays due to the departure of his loan officer
On June 9th, the Chief Compliance Officer escalated Mr***’ concerns to executive management for remediation
Beginning on June 10th the company provided Mr*** with the following loan remediation:
The company offered to pay for the cost of his Survey - $410.00, due to the delay in processing/ordering;
Locked his loan at a rate of 3.75% and provided a lender credit to cover the difference in cost based on the initial rate quoted by the loan officer prior to receiving the borrowers request to lock his loan
On June 12th, all conditions were received by the company and his loan was cleared to closeOn June 16th Mr*** signed his loan documents and the company closed his loan
The company recognizes that Mr*** unfortunately experienced some delays due to the departure of the employee handling his loanHowever, once notified of Mr***’ concerns, the company expeditiously worked to reconcile the matter, provided Mr*** with amenable terms and even covered costs, which enabled his loan to close within seven days of receipt of his initial Revdex.com complaint
The Chief Compliance Officer received an email from Mr*** on June 16th, whereby he expressed his gratitude and thanks for the swift handling of his loanAt this time, the company considers this matter satisfactorily resolved and closedThank you
*** ***,
Residential Bancorp was made aware of your concerns on June 29, 2015, and upon review of your complaint will need to contact our Servicing Department for additional informationHowever, it is our understanding that our Servicer has attempted to reach you to resolve the matterYou
can contact Customer Service by calling (866) 527-8386, or please do not hesitate to contact me directly at *** ***However, if you have since reached a resolution, please contact me so that I can update my responseThank you
*** *** *** *** *** Residential Bancorp
***
[redacted] worked on my loan to purchase a property. He locked rate with one point without my consent. Then he offered to split the one point. After escrow is closed, he refused to pay me half point. The details of the story is attached....
Please let me know if any more documents are needed. Thank you very much for your effort to investigate the case!
To Whom it May Concern, Residential Bancorp (the Company) is in receipt of the complaint submitted to the Revdex.com by *** ***. The Company has forwarded the complaint to its servicer *** *** *** ***) for investigation and response. Once *** has
completed their review, the Revdex.com and *** *** will receive a formal response from the Company. Thank you.*** ***Chief Compliance Officer***
To Whom it May Concern,Residential Bancorp only provided *** *** with our initial response letter indicating the company needed time to investigate her complaint. However, as of November 10, provided a final response to *** ***, whereby the company elected to refund the $stop payment fee as requested. The company's final response letter details the complaint, stop payment process, and a copy of the refund check sent to *** *** The company hereby considers this complaint closed. Thank you.Kindest regards,*** ***Chief Compliance Officer*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is not resolved because my request for my $reimbursement still has not been approvedThe message from Bancorp only notifies me that they will talk to their servicer *** *** ***It does not address my reimbursement request
Regards,
*** ***
To Whom It May Concern,
Residential Bancorp provides the following response as part of the Revdex.com complaint submitted and received by Mr*** *** on Tuesday, June 9,
Mr*** submitted his loan to an employee (Loan Officer) that subsequently left the companyThe company did not
become aware of Mr***’ loan difficulties until the Revdex.com complaint was receivedUpon receipt of the complaint on June 9th, pursuant to the Companies Consumer Compliant Policy, the Chief Compliance Officer contacted Mr*** to discuss his concerns as described in his complaint
Mr*** was cooperative and forthcoming about the handling of his loanHe expressed his concerns about the loan processing delays due to the departure of his loan officer
On June 9th, the Chief Compliance Officer escalated Mr***’ concerns to executive management for remediation
Beginning on June 10th the company provided Mr*** with the following loan remediation:
The company offered to pay for the cost of his Survey - $410.00, due to the delay in processing/ordering;
Locked his loan at a rate of 3.75% and provided a lender credit to cover the difference in cost based on the initial rate quoted by the loan officer prior to receiving the borrowers request to lock his loan
On June 12th, all conditions were received by the company and his loan was cleared to closeOn June 16th Mr*** signed his loan documents and the company closed his loan
The company recognizes that Mr*** unfortunately experienced some delays due to the departure of the employee handling his loanHowever, once notified of Mr***’ concerns, the company expeditiously worked to reconcile the matter, provided Mr*** with amenable terms and even covered costs, which enabled his loan to close within seven days of receipt of his initial Revdex.com complaint
The Chief Compliance Officer received an email from Mr*** on June 16th, whereby he expressed his gratitude and thanks for the swift handling of his loanAt this time, the company considers this matter satisfactorily resolved and closedThank you
*** ***,
Residential Bancorp was made aware of your concerns on June 29, 2015, and upon review of your complaint will need to contact our Servicing Department for additional informationHowever, it is our understanding that our Servicer has attempted to reach you to resolve the matterYou
can contact Customer Service by calling (866) 527-8386, or please do not hesitate to contact me directly at *** ***However, if you have since reached a resolution, please contact me so that I can update my responseThank you
*** *** *** *** *** Residential Bancorp
***
Please see the attached final response letter and refund check issued to [redacted] today. Thank you.
Please see attached initial response letter. Thank you.
[redacted] worked on my loan to purchase a property. He locked rate with one point without my consent. Then he offered to split the one point. After escrow is closed, he refused to pay me half point. The details of the story is attached....
Please let me know if any more documents are needed. Thank you very much for your effort to investigate the case!