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Southern Railway Taphouse

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Reviews Bar Southern Railway Taphouse

Southern Railway Taphouse Reviews (4)

This place is unprofessional and a complete scam! The story begins with me coming to visit VA for my sisters Birthday all the way from NCI made sure to call in advance to make sure they had a particular beer that is hard to find so that I would not waste a trip out to RichmondThe lady on the phone verified that they had this particular beer so I drove an hour to come pick it up excited to give this to my sister for her BirthdayNot only was the place over priced but while driving on the way back to the house we realized that it was the wrong beerI was furious and since I already had plans I was unable to drive back out there that evening to return it so I specifically called to verify that I can return or exchange this for a full refund over the phone and she confirmed and apologized for the mishapOn my way back to NC I stopped back to return the beer to find that the manager had NO idea this had happened and could not refund my money the only option he had was to give me a gift card which I had no need forWe spoke about it and he said he could take the product back, talk to his owner and call us back the next day with a resolution so that is what we decided to doThe day went by so I decided to touch base with them and of course no one knew who we were etc etc so now I am furious because I am out of my money and these people are giving us the go aroundThey took our information again to call us back and of course NO CALL AGAIN, so we called again the next day and the hostess picks up to rudely tell us that the manager is too busy to take our callI wanted to do things the nice way before disputing the charges and writing bad reviews on their websites but unfortunately they have left me no other optionI am extremely disappointed with this company as a whole and their employees that are staffed at this facilityTrust me and do not waste your time or your money here!!

I spoke with *** from the company and he stated that it is a ABC violation that consumers cannot use gift cards on alcohol

This place is unprofessional and a complete scam! The story begins with me coming to visit VA for my sisters Birthday all the way from NC. I made sure to call in advance to make sure they had a particular beer that is hard to find so that I would not waste a trip out to Richmond. The lady on the phone verified that they had this particular beer so I drove an hour to come pick it up excited to give this to my sister for her Birthday. Not only was the place over priced but while driving on the way back to the house we realized that it was the wrong beer. I was furious and since I already had plans I was unable to drive back out there that evening to return it so I specifically called to verify that I can return or exchange this for a full refund over the phone and she confirmed and apologized for the mishap. On my way back to NC I stopped back to return the beer to find that the manager had NO idea this had happened and could not refund my money the only option he had was to give me a gift card which I had no need for. We spoke about it and he said he could take the product back, talk to his owner and call us back the next day with a resolution so that is what we decided to do. The day went by so I decided to touch base with them and of course no one knew who we were etc etc so now I am furious because I am out of my money and these people are giving us the go around. They took our information again to call us back and of course NO CALL AGAIN, so we called again the next day and the hostess picks up to rudely tell us that the manager is too busy to take our call. I wanted to do things the nice way before disputing the charges and writing bad reviews on their websites but unfortunately they have left me no other option. I am extremely disappointed with this company as a whole and their employees that are staffed at this facility. Trust me and do not waste your time or your money here!!

Review: The company I work for offers gift certificates for different restaurants through their discount program. I purchased one and it says if I came to Southern Railway Taphouse and spent 75.00 I will recieve 50.00 off of me purchase. I called the restaurant before going and specifically asked if I can use this towards food and alcohol, the person who assisted me over the phone placed me on hold to ask a manager and they then advised that I can use it for anything there. Friday evening I went here and we ordered dinner and drinks, the total probably over 90.00 when I went to pay they told me that I could not use this towards anything but food. After speaking to 2 managers they told me all they could do was take my food off. I feel they should have not gone back on their word as a company after telling me I could use it towards my ENTIRE purchase of ANYTHING there. The manager said that "there must have been a misunderstanding" If something isnt an error on my part, why should I have been punished for this? If I tell my customer something wrong, I have to honor it. I feel Southern Railway Taphouse should have honored their mistake. The service here was not bad at all, but the management staff is very rude and seems not to know how to run a business. They are misleading and do not want to honor what THEY did wrong. VERY POOR BUSINESS PRACTICES! I wasted my time and money here.Desired Settlement: I would like for the company to honor the gift certificate. I took the time out of my day to make sure it was something I could use on dinner and drinks and after they told me I could, I took more time out of my night to come to this restaurant.

Business

Response:

I spoke with [redacted] from the company and he stated that it is a ABC violation that consumers cannot use gift cards on alcohol.

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Description: Bars & Taverns

Address: 111 Virginia St, Richmond, Virginia, United States, 23219-4162

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