Southern Renovations Inc

So with this it looks like the mom went to the club on 3/13/and signed up her daughter *** *** and son *** *** which she has made payments on monthly*** herself has been a member since 12/18/On the same day that the membership were done in the club her son *** *** went
online and filled out another membership agreementThis would have shown as a duplicate in the system, but the DOB that was given in the club was incorrect, and a middle initial was used on the agreement in the club which is why it was not seen when mom *** ***) came in to sign them both up in the club on 3/13/Luckily the membership that *** *** had set up online had incorrect billing information so on our first attempt to draft the monthly dues it came back as ‘unable to locate account’ which means that we had no way to bill for the membership and ultimately it went into our internal collectionsOur internal collections just puts it on a list to try and collect it does not go to any outside agency nor does it affect the members credit in any wayNow what I think might have been throwing the manager of Linden off was that when mom signed up her son in club she had used her own D.O.Binstead of his, and we did not have a picture, so they may have thought it was a different personNow his mom did say she would pay the balance when we brought up the fact that we could not bill the account, but that never happened, and *** only used the gym or times so it didn’t come up again until she went to cancelTechnically this money is for a duplicate account and even though this was caused by the member we will not be holding member *** *** or his mother *** *** accountable for the balance owedI have placed a call to *** *** to explain what had happened, so there should be resolution to this by days endI also want to point out that all three memberships were cancelled on the same day when requested 7/6/2017, and there was no billing to *** *** bank account on the July billing date of 7/I would also like to point out that member *** *** never returned to the club with the bank statements that were requested after speaking with manager of Linden Gwen on 7/This letter was sent to the Revdex.com before any follow up was done by the member as requested by staffHad the member, or his mother brought us the information requested we could have tracked which memberships were linked to the bank account and closed this up without any issues

I have reviewed the members statements and here is what she is actually dealing with and what she needs to do. 1) Member claims that she is trying to cancel before her agreement “auto-renews” – In her agreement it clearly states that during her first 12 months she is contracted to make all payments...

and that after those 12 months the membership does continue, but it continues on a month-to-month basis. This means that if she was to cancel before 4/20/16 she would need to pay the $58+taxc buyout fee as stated in her agreement. 2) Member states that she was told to send a certified notarized letter – In members agreement it goes over the two ways to terminate her membership. The first way is to come into the club and fill out cancellation paperwork, and the second is to send a certified letter (this does not need to be notarized). She stated that by the time she did this her membership would have auto-renewed and she would need to pay a buyout fee. Again there is no auto-renew and we always go by the date that the letter was sent. This means that if she was billed before we received the letter that we would issue a refund if necessary. In this case it did not matter because the billing date of the 17th is within her contract period, so she was going to be billed anyway. 3) Member asked why she could not do this over the phone and was told it was because there was sensitive information – I personally have never heard of anyone giving this as an explanation, but the reason it needs to be a letter or in person is because we require a signature, and we obviously cannot get a signature over the phone. Again this is clearly outlined in her agreement. 4) Member says that this was a complete waste of time and said she was told to call back when a Manager was available – The reason she was asked to call back to speak with a Manager is due to her now accepting the requirements of the cancellation process. We provided her with all of the information that she needed, but due to her own actions this process had been dragged out. 5) Lastly the member said that she just wanted to cancel her membership so that she would not be charged for the month of April and that she did not want to be charged with an early termination fee due to this prolonged process – If in fact the member was trying to cancel before she was billed in April she would have needed to cancel by the 10th of that month in order to avoid the draft. If she did this she would be terminating her membership early since her contract runs until the 20th, and this would require her paying the $58+tax buyout fee as stated in her agreement. Nothing about this process, that again she herself has prolonged due to not wanted to follow the instructions of her agreement, has done anything to cause her to b billed in April. She was billed because she was still in a contract and she did not cancel by the 10th of the month which would have included the payment of her buyout fee. I am including a copy of her agreement which she signed on day one stating that she fully understood all of the policies, procedures, and details of the membership. She was given a copy of this agreement on day one as we do all members, and nothing that she was instructed to do falls outside of what is included in said document. Please also be aware that she has not cancelled as of this date. She will still need to send the letter of cancellation or she will continue to be billed. Her contract is up so she is able to cancel without penalty. Please let me know if you need anything else. Thanks!Sent on: 4/18/2016 12:03:04 PM

This members mom called us on May 22, 2017 and stated that her son, member [redacted], had passed away and that she would like us to cancel out his membership. The members mom, [redacted] was asked at that time to come in to the club and provide the documentation and fill out the cancellation...

paperwork. At that time she refused to come down and stated that she would send us the information. Per the membership agreement it states; this contract is subject to cancellation by notice sent by registered or certified mail, return receipt requested, or personally delivered, to the address of the health club specified in the contract upon buyers death or permanent disability. Again we had asked her to come in to the club which she denied, and then we never received anything via certified or registered mail. According to this Revdex.com document the members mom, [redacted] makes claim that she had sent us an email with this information however we have never received any such email. Since we never received anything the membership was not cancelled. Upon receiving this Revdex.com letter I did a google search and verified that member [redacted] had in fact passed away on April 7, 2017. Because of this I did cancel out the membership. Now please note that this was done as a courtesy since we have still not received anything form the members mother [redacted]. I did also want to note that nothing is being billed daily as members mother claims in her letter. We always make two attempts to collect a members monthly dues or an annual fee. We made our first attempt to collect on 6/1/2017 which was the annual fee draft date per the members agreement. This came back as insufficient funds so we made our second attempt on 6/6/2017. These are the only two times we attempted to collect this payment. We were ultimately never able to collect payment and the account was left with a balance that has also been removed due to the circumstances.