Southern Renovations

I have reviewed the members statements and here is what she is actually dealing with and what she needs to do1) Member claims that she is trying to cancel before her agreement “auto-renews” – In her agreement it clearly states that during her first months she is contracted to make all payments and that after those months the membership does continue, but it continues on a month-to-month basisThis means that if she was to cancel before 4/20/she would need to pay the $58+taxc buyout fee as stated in her agreement2) Member states that she was told to send a certified notarized letter – In members agreement it goes over the two ways to terminate her membershipThe first way is to come into the club and fill out cancellation paperwork, and the second is to send a certified letter (this does not need to be notarized)She stated that by the time she did this her membership would have auto-renewed and she would need to pay a buyout feeAgain there is no auto-renew and we always go by the date that the letter was sentThis means that if she was billed before we received the letter that we would issue a refund if necessaryIn this case it did not matter because the billing date of the 17th is within her contract period, so she was going to be billed anyway3) Member asked why she could not do this over the phone and was told it was because there was sensitive information – I personally have never heard of anyone giving this as an explanation, but the reason it needs to be a letter or in person is because we require a signature, and we obviously cannot get a signature over the phoneAgain this is clearly outlined in her agreement4) Member says that this was a complete waste of time and said she was told to call back when a Manager was available – The reason she was asked to call back to speak with a Manager is due to her now accepting the requirements of the cancellation processWe provided her with all of the information that she needed, but due to her own actions this process had been dragged out5) Lastly the member said that she just wanted to cancel her membership so that she would not be charged for the month of April and that she did not want to be charged with an early termination fee due to this prolonged process – If in fact the member was trying to cancel before she was billed in April she would have needed to cancel by the 10th of that month in order to avoid the draftIf she did this she would be terminating her membership early since her contract runs until the 20th, and this would require her paying the $58+tax buyout fee as stated in her agreementNothing about this process, that again she herself has prolonged due to not wanted to follow the instructions of her agreement, has done anything to cause her to b billed in AprilShe was billed because she was still in a contract and she did not cancel by the 10th of the month which would have included the payment of her buyout feeI am including a copy of her agreement which she signed on day one stating that she fully understood all of the policies, procedures, and details of the membershipShe was given a copy of this agreement on day one as we do all members, and nothing that she was instructed to do falls outside of what is included in said documentPlease also be aware that she has not cancelled as of this dateShe will still need to send the letter of cancellation or she will continue to be billedHer contract is up so she is able to cancel without penaltyPlease let me know if you need anything elseThanks!Sent on: 4/18/12:03:PM