[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This is all I was originally asking for Thank You Revdex.com
I have recently looked into this situation in response to your letter as we were never contacted directly by this complaintOur records indicate the following:First contact was in late August Sent him proposal to do repair work to his home 8/30/Contracted to do those repairs
shortly thereafter Successfully completed work on 9/15/Discussed doing additional work to his garage in March Had several on site meetings during that summer Prepared drawings and proposal on 11/1/Did not reach an agreement and closed fileI have no recollection of ever receiving the cabin plans or why we would have needed them as no serious discussions took place about doing work on the cabin itselfI do recall being given a tour of the cabin and discussing the problems he was having with bees and ants.The complaint did contact a former worker who has not done any work for us in the past nine monthsThis individual was kind enough to contact me after receiving a call from the compliant about the plans and being told that he did not have them or recall receiving them.On May I sent the complaint an email at the address shown in his file informing him that we could not locate his plansI did not receive a response from him We receive sets of plans each year from prospective customers but dispose of them after a period of time if there is no further contact after preparing a proposalThis may have happened in his case although as stated earlier I don’t recall every having them.I fully understand his frustration but feel it is unreasonable to expect us to still have his plans after not hearing from him for almost eighteen monthsMy suggestion is the he contact the modular manufacturer and see if they can send him another copy.Please let me know if you have any further questions about this matter.Sincerely,Ed Buchholz, President
The customer signed a year agreement with our company He is complaining that the agreement is vague and unclear on the issues of duration and cancellation terms Our agreement outlines exactly how long the term is, and outlines exactly what to do in the event that they need or want to
cancel This is the same agreement that over 4,customers have willingly signed without complaint We did not tell the customer that it was too bad that he was in a contract, he was told that I would go higher up to see if there was anything that I could do to cancel his account, and that I would call him back
We have since cancelled the services that we provided with the customer, and will be picking up our equipmentThank You
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Predictably, this business owner's response highlights his own lack of accountability and cavalier attitude towards his customer’s projects, and sheds a bit of light on how he runs his business. I cannot convey how frustrated I get when reading Ed’s response. He says “I have no recollection of ever receiving the cabin plans or why we would have needed them”. Fact: the plans were given to [redacted] (LakeCare employee) this I can attest to as I handed them to him myself, told him how valuable they were to me and asked him to take special care with them, as they were original, one of a kind. Fact: plans were given to LakeCare to help [redacted] and Ed understand how the log cabin was constructed, in particular the fascias and dormers and roof because this is what I wanted replaced with Hardiplank cement board in order to prevent further damage from Carpenter Bees and Ants that had been wreaking such havoc. This insect damage was, in fact, the primary reason for engaging with LakeCare. Fact: Date of last contact w/ Ed was 6-12-15 , less than 1 yr ago and NOT the 18 months that Ed claims. On June 12, 2015 I received email from Ed saying "[redacted] – I was unable to set up the meeting with the bug man (my fault), I will try and arrange for him to call you next week - Ed". Needless to say nobody ever contacted me and no follow-up from Ed or LakeCare was forthcoming. Insect removal/eradication was a critical component to reaching an agreement and quite simply, Ed dropped the ball on this multiple times. Apparently, sometime after this email exchange he decided he did not want to do the job and ‘closed the file’ on me. Fact: There are/were no 'drawings' in any estimates I received from LakeCare. They were simple 2-page documents with a section on the scope of work, a section for terms, conditions, warranties and a signature line for acceptance. Not sure why Ed would say his estimates included any drawings. The other part of his response I would be remiss not to call out is this paragraph: “We receive sets of plans each year from prospective customers but dispose of them after a period of time if there is no further contact after preparing a proposal. This may have happened in his case although as stated earlier I don’t recall every having them.” On one hand Ed is saying it is quite common for LakeCare to receive plans from prospective customers, except that in my case he cannot think of any reason why he would have needed them. Convenient. And to dispose of them after a period time may be reasonable if they are copies, certainly not acceptable if they are originals. I learned a costly lesson here about blindly trusting a general contractor. In my case, it cost me a set of irreplaceable blueprints. Yet I still feel as though I dodged a bullet and I’m happy I did not actually contract w/ LakeCare for a large sum of money if this is indicative of how they operate.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This is all I was originally asking for. Thank You Revdex.com.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This is all I was originally asking for Thank You Revdex.com
I have recently looked into this situation in response to your letter as we were never contacted directly by this complaintOur records indicate the following:First contact was in late August Sent him proposal to do repair work to his home 8/30/Contracted to do those repairs
shortly thereafter Successfully completed work on 9/15/Discussed doing additional work to his garage in March Had several on site meetings during that summer Prepared drawings and proposal on 11/1/Did not reach an agreement and closed fileI have no recollection of ever receiving the cabin plans or why we would have needed them as no serious discussions took place about doing work on the cabin itselfI do recall being given a tour of the cabin and discussing the problems he was having with bees and ants.The complaint did contact a former worker who has not done any work for us in the past nine monthsThis individual was kind enough to contact me after receiving a call from the compliant about the plans and being told that he did not have them or recall receiving them.On May I sent the complaint an email at the address shown in his file informing him that we could not locate his plansI did not receive a response from him We receive sets of plans each year from prospective customers but dispose of them after a period of time if there is no further contact after preparing a proposalThis may have happened in his case although as stated earlier I don’t recall every having them.I fully understand his frustration but feel it is unreasonable to expect us to still have his plans after not hearing from him for almost eighteen monthsMy suggestion is the he contact the modular manufacturer and see if they can send him another copy.Please let me know if you have any further questions about this matter.Sincerely,Ed Buchholz, President
The customer signed a year agreement with our company He is complaining that the agreement is vague and unclear on the issues of duration and cancellation terms Our agreement outlines exactly how long the term is, and outlines exactly what to do in the event that they need or want to
cancel This is the same agreement that over 4,customers have willingly signed without complaint We did not tell the customer that it was too bad that he was in a contract, he was told that I would go higher up to see if there was anything that I could do to cancel his account, and that I would call him back
We have since cancelled the services that we provided with the customer, and will be picking up our equipmentThank You
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Predictably, this business owner's response highlights his own lack of accountability and cavalier attitude towards his customer’s projects, and sheds a bit of light on how he runs his business. I cannot convey how frustrated I get when reading Ed’s response. He says “I have no recollection of ever receiving the cabin plans or why we would have needed them”. Fact: the plans were given to [redacted] (LakeCare employee) this I can attest to as I handed them to him myself, told him how valuable they were to me and asked him to take special care with them, as they were original, one of a kind. Fact: plans were given to LakeCare to help [redacted] and Ed understand how the log cabin was constructed, in particular the fascias and dormers and roof because this is what I wanted replaced with Hardiplank cement board in order to prevent further damage from Carpenter Bees and Ants that had been wreaking such havoc. This insect damage was, in fact, the primary reason for engaging with LakeCare. Fact: Date of last contact w/ Ed was 6-12-15 , less than 1 yr ago and NOT the 18 months that Ed claims. On June 12, 2015 I received email from Ed saying "[redacted] – I was unable to set up the meeting with the bug man (my fault), I will try and arrange for him to call you next week - Ed". Needless to say nobody ever contacted me and no follow-up from Ed or LakeCare was forthcoming. Insect removal/eradication was a critical component to reaching an agreement and quite simply, Ed dropped the ball on this multiple times. Apparently, sometime after this email exchange he decided he did not want to do the job and ‘closed the file’ on me. Fact: There are/were no 'drawings' in any estimates I received from LakeCare. They were simple 2-page documents with a section on the scope of work, a section for terms, conditions, warranties and a signature line for acceptance. Not sure why Ed would say his estimates included any drawings. The other part of his response I would be remiss not to call out is this paragraph: “We receive sets of plans each year from prospective customers but dispose of them after a period of time if there is no further contact after preparing a proposal. This may have happened in his case although as stated earlier I don’t recall every having them.” On one hand Ed is saying it is quite common for LakeCare to receive plans from prospective customers, except that in my case he cannot think of any reason why he would have needed them. Convenient. And to dispose of them after a period time may be reasonable if they are copies, certainly not acceptable if they are originals. I learned a costly lesson here about blindly trusting a general contractor. In my case, it cost me a set of irreplaceable blueprints. Yet I still feel as though I dodged a bullet and I’m happy I did not actually contract w/ LakeCare for a large sum of money if this is indicative of how they operate.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This is all I was originally asking for. Thank You Revdex.com.