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Southern Soundz Entertainment

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Southern Soundz Entertainment Reviews (5)

[redacted] Today I received a notice via US mail regarding the referenced complaint indicating that you have attempted to contact me regarding this issueThis is the first I have heard of thisThe customer is correct when they say that this is a warranty issueA loaner car (rental) was provided at no cost to the customerThe vehicle provided was a Ford Focus as parts were on back orderAfter a few weeks had gone by customer stated that she didn’t feel comfortable driving this vehicle because of the snowShe asked to be upgraded to a 4xand was informed that Jeep had only authorized the cost of the Focus and that there would be an upcharge of $per day for the 4XShe agreed to this with Tom K [redacted] (rental manager) and this was witnessed by Lexie F [redacted] (receptionist).Jeep paid $ for the Focus and the customer’s portion was an additional $for the upgrade to the 4xThis customer provided us with a credit card and a verbal authorization for said chargesSteamboat Motors understands the frustration regarding warranty work and the delays in getting parts associated with either recalls or warranty related issues.It is our desire to makes these repairs in a timely and efficient mannerIf I can provide any additional information please let me knowJohn C [redacted] / General Manager

[redacted] * [redacted] Complaint ID [redacted] September 17, Re customer complaint [redacted] In July [redacted] was referred to our dealership, she was looking at a number of vehicles and ultimately selected and purchased a [redacted] *** Sometime after purchase (about weeks) she had a complaint regarding the headliner of the vehicle drooping and we offered to repair the headliner at no charge to her We tried on several occasions to get her to bring the truck in for repair and after attempts she finally brought vehicle inWe offered Ms [redacted] alternate transportation while her vehicle was being repaired When Ms [redacted] picked up her vehicle she was very upset saying that her truck was not repaired and that we sold her a bad vehicleThe repair was done to factory specs The other complaint was that a trim piece was broken and this was repaired as well Steamboat Motors has done everything we can in an attempt to make Ms [redacted] happy She was not lied to nor did Steamboat Motors provide her with any misinformation This truck has a clean car fax and is typical of a vehicle with similar miles Ms [redacted] chose to purchase a pre-owned vehicle being fully aware and signed a as is no warranty disclosureShe was offered and purchased a used vehicle service contract As the General Manager I have personally reached out to Ms [redacted] and spoken with her and she stated that she just didn’t want the truckWe have offered to trade her into another vehicle but she didn’t want to do that Based on conversations that Ms [redacted] has had with her salesperson and management it seems like a case of buyer’s remorse I also find no merit to the allegations of any sexual harassment Steamboat Motors strives to exceed our customer’s expectations every day We would like to satisfy Ms [redacted] and make her happy but I fear at this point that may not be possible due to her buyer’s remorse [redacted] , General Manager Steamboat Motors, LLC

Complaint: [redacted]
I am rejecting this response because: its a flat out lie.
Regards,
[redacted]

[redacted]
Today I received a notice via US mail regarding the referenced complaint...

indicating that you have attempted to contact me regarding this issue. This is the first I have heard of this. The customer is correct when they say that this is a warranty issue. A loaner car (rental) was provided at no cost to the customer. The vehicle provided was a 2016 Ford Focus as parts were on back order. After a few weeks had gone by customer stated that she didn’t feel comfortable driving this vehicle because of the snow. She asked to be upgraded to a 4x4 and was informed that Jeep had only authorized the cost of the Focus and that there would be an upcharge of $25 per day for the 4X4. She agreed to this with Tom K[redacted] (rental manager) and this was witnessed by Lexie F[redacted] (receptionist).Jeep paid $ 489.94 for the Focus and the customer’s portion was an additional $174.99 for the upgrade to the 4x4. This customer provided us with a credit card and a verbal authorization for said charges. Steamboat Motors understands the frustration regarding warranty work and the delays in getting parts associated with either recalls or warranty related issues.It is our desire to makes these repairs in a timely and efficient manner. If I can provide any additional information please let me know. John C[redacted] / General Manager

[redacted]
Complaint ID [redacted]
September 17,...

2014
Re customer complaint [redacted]
In July [redacted] was referred to our dealership, she was looking at a number of vehicles and ultimately selected and purchased a 2009 [redacted].  Sometime after purchase (about 2 weeks) she had a complaint regarding the headliner of the vehicle drooping and we offered to repair the headliner at no charge to her.  We tried on several occasions to get her to bring the truck in for repair and after 3 attempts she finally brought vehicle in. We offered Ms. [redacted] alternate transportation while her vehicle was being repaired.
When Ms. [redacted] picked up her vehicle she was very upset saying that her truck was not repaired and that we sold her a bad vehicle. The repair was done to factory specs.  The other complaint was that a trim piece was broken and this was repaired as well.
Steamboat Motors has done everything we can in an attempt to make Ms. [redacted] happy.  She was not lied to nor did Steamboat Motors provide her with any misinformation.
This truck has a clean car fax and is typical of a 2009 vehicle with similar miles.  Ms. [redacted] chose to purchase a pre-owned vehicle being fully aware and signed a as is no warranty disclosure. She was offered and purchased a used vehicle service contract.
As the General Manager I have personally reached out to Ms. [redacted] and spoken with her and she stated that she just didn’t want the truck. We have offered to trade her into another vehicle but she didn’t want to do that.
Based on conversations that Ms. [redacted] has had with her salesperson and management it seems like a case of buyer’s remorse.
I also find no merit to the allegations of any sexual harassment.
Steamboat Motors strives to exceed our customer’s expectations every day.  We would like to satisfy Ms. [redacted] and make her happy but I fear at this point that may not be possible due to her buyer’s remorse.
 
[redacted] , General  Manager
Steamboat Motors, LLC

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