Southern States BDM Reviews (%countItem)
Southern States BDM Rating
Address: 2511 Wake Forest Rd, Raleigh, North Carolina, United States, 27609-7835
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+1 (919) 839-7352 +1 (919) 839-7356 |
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I contacted *** on several occasions about my tags I never received for my brand new 2020 Hyundai elantra back in October and she has ignored me.
I have not been able to drive my car legally since December 4th and initially I was told I was not going to get my tags because I owed a fee at the dmv. I paid the fee and southern states still have not given me my tags. I just want my tags so I can get to and from work without the hardship financially of have to pay for a ride daily. I have to work so I need my car therefore I need my tags immediately.
I contacted *** on several occasions about my tags I never received for my brand new 2020 Hyundai elantra back in October and she has ignored me. I have been unable to drive my car since December 4th. I have spent so much money getting a ride to and from work. I just need my tags. Initially the delay was told to me because I owed the dmv a fee and I paid that fee and informed southern states that I did and they still have not given me my tags.
The issue becomes we are not able to do tag work when you have civil penalties against you, DMV will not allow us. We communicated this to the customer and she did not resolve them so we sent everything to DMV and she is able once she pays the fines, she can tag her vehicle.
I paid my fines February 25th, 2020. It is may 5th 2020. I have receipt of my payment to dmv. Also southern states took my tag and tax money from me and I had to pay again today for it. They should refund me my money immediately. I also found out from the dmv today that southern states did not ever inspect the vehicle before selling it to me. They just inspected it today when I took it back to them as instructed by the dmv. Also they switched the names on my title work without my authorization to do so. I am the primary buyer and they have my name nowhere on the paperwork. They should pay me.
I understand, we have 30 days to secure the title for the lien holder. You purchased the vehicle on December 4th and we secured the lien by doing title only in early January. You paid your fines on February 25th ( almost 90 days later )and now it is on you to go to DMV and get your tags. we can not do anything further.
I took my car in because it was making noise and shaking when I put my breaks on. I was sold engine coils when it was just simple rust on my rotors.
I came back after a two month work contract to get my car. When I turned it on it shut down as if the battery was dead, I tried again and it turned on fine but the check engine light came on. I went to take it to the dealer and it was shaking and making noise every time I pressed the brakes. I was exhausted after a 14 hour flight and didn't want my car to break down on me. When I got to the dealer they said it was problems with the engine coils and that I needed to pay $500 to get it fixed. It was supposed to be covered by the warranty but then I was told it wasn't and I had to pay so I did reluctantly. I started driving off and the car was still shaking and making noise when I pressed the breaks so I brought it back. They then told me that it was just rust on my rotors from letting it sit and that I just needed to slam my breaks on a couple of times and it would be fixed. This was the reason I brought the car in and they didn't tell me that this was the issue until after I spent $500 for something that wasn't causing the issue. The sales guy pretended to be friendly but he was being sleazy and taking advantage of me being exhausted and thinking they wouldn't be scamming me. I filed a complaint with my credit card to halt payment and want a refund for the purchase and an email from the manager of the office apologizing for his employee taking advantage of me at a time when people are supposed to be looking out for each other.
I want an email from the manager apologizing for his employee trying to take advantage of me.
This customer came in with 2 code and the repairs we did was to remedy for those codes. The issue is that along with that vibration he had another issue that the vehicle had sat for two months and now vibrated when he put on the breaks due to the rotors having corrosion on them from sitting. The long and short of it was there were two issues as he makes clear in his complaint so I do not understand why he is looking for a refund we did the work. Regarding the warranty I will look into it, you are second owner so your warranty would be 5 year or 60,000 miles and you have 65191.
The manager *** called me upon receiving this, basically admitted that they should have checked my vehicle to see the full extent of the why my car was shaking when I was putting on the brakes but said his people did nothing wrong. Said he would do the refund but then got angry with me when I wouldn't say that he and his employees were in the right and I was in the wrong and then hung up. I took my car to another shop and they said the codes that were generated were typically of a misfire from a car that was sitting and that doesn't mean the coils needed to be changed only that they needed to be checked to see if they were fine. Southern States immediately changed them with zero regard as to the actual reasoning I brought the car in because they could "get away with it" due to the codes being thrown. This didn't fix the shaking while the car was braking problem as I was told it would prior to paying, only after I paid did they then tell me the shaking problems was due to rust on my rotors and was a quick fix I could do on my own. If I was given the correct information before paying I would have never paid the $500 as the car shaking was due to the rust which was an easy fix and had nothing to do with the coils. I would have taken my car for a second opinion to see if they coils were actually bad which I still have no idea if they were or not due to the misdirection by Southern State. I was misled and only given factual information after they had my money. They state that the two issues were separately related when I directly told them I had just come back to my car and both issues happened at the same time. They also intentionally didn't check the brakes before changing the coils when I said the problem was directly related to the breaks, the services performed were done based on misdirection and misleading statements made to me by the staff at Southern States and the paperwork I was given directly shows that the brakes were intentionally skipped from being checked while everything else was checked. This is extremely odd considering one of the main reasons for bringing the car in was because of the shaking while pressing the brakes. If Southern States states that these are normal and accepted practices at their business then they are selectively listening to customers for information they can use to justify charges instead of finding out what is actually wrong with a vehicle, a practice that is shady and corrupt. I have filed a fraud claim with my credit card because this company can't be trusted to remedy their wrong doing as is clearly stated in their response saying they were correct in charging me $500 before even attempting to check the brakes after being told the shaking was happening when I was pressing on the brakes.
This customer also stated that the vehicle had an issue starting, had a check engine light on, so that's not the brakes. I take the accusations of wrong doing and saying that we can not be trusted very seriously. Our reputation is one of fair dealings so these accusations are an issue.
Purchased car 08/29/19 and still do not have my registration and license plates
I live in NY State and when I purchased the car I was guaranteed by my salesman and the finance manager that they would take care of all the paper work for taxes, registration and tags. By the end of September I did not receive anything so I called them. They said they use an outside company to do their NY paperwork. They also said that the company could not register my car because my insurance information did not have my middle initial on it (they waited until my temp tag was expired to tell me this). I got an updated insurance card and sent it to them. The sales manager, *** (I believe that is his title) sent me out an extended temporary tag. I was unable to drive my car for 4 days before I received it. I called about a week after to see what the status on my paperwork was and was told that *** said I would have my tags by 11/01/19, and that he would no longer speak to me. November 1st came and went so I called the dealer again and asked where my paperwork was. The woman, ***, that works in the department that takes care of the registration said she received an email on 10/29/19 saying they did not pay enough taxes for my vehicle to NY State. They did not bother to contact me to tell me that. When I called back, *** said he will not speak to me, that they did what they were supposed to and it was now in the hands of NY State. I now have a brand new car sitting in my driveway that I cannot drive because I do not have registration or plates. I cannot get anyone at the dealer to help me. They will not tell me the owner of the companies name. I have contacted Hyundai Motor Corp Finance as well as Hyundai USA and they said there is nothing they can do to help me. I am having a hard time finding the correct department for the NY DMV to see if they can help me or tell me what the dealership still needs to do. The dealership will not release the name of the outside company that they use for this to me either.
I have never been treated so poorly by a company's management before.I am at a loss. Who can I get to help me.
I want the dealership to get my information so that I can drive the car or I want them to take the car back and give me my money back.
THIS HAS BEEN HANDLED WE ARE A NORTH CAROLINA DEALER AND HAVE NO CONTROL OVER NEW YORK STATE DMV
I have been waiting for over two months to receive refunds for services and nobody from Southern States Automotive does anything.
In August / 21, I was personally at Southern States Hyundai in Raleigh / NC to request maintenance, warranty extension and GAP insurance reimbursement that were purchased along with my 2019 Hyundai Santa Fe as I had sold it.
I was greeted by *** (finance department) and he told me that the refund would be paid in 30 days.
On September 17, I was back at the dealership to talk to *** about my refund, but he said he couldn't talk to me because he was too busy and would call me later. To my surprise, *** called me saying that he had lost all refund request forms that I had signed on August 21st and that I would need to resubmit them in order for him to request refunds. I thought it was absurd to have to resubmit the forms again, but I still agreed to resubmit them, but I said I would not wait 30 days more to receive the refunds, but he told me he could do nothing and yes, I would have to wait 30 more days So I returned to Southern States Hyundai and asked to speak with *** (manager), as I could not be penalized for a mistake made by ***. *** apologized for the problem caused by the finance officer and that he would personally handle my case. The GAP insurance refund was paid a week after I spoke with ***, but so far I have not received the Extended Warranty Services refund.
Since then I have contacted *** several times, but he just apologizes and says he can do nothing to help me, and now he no longer answer my my emails that I am sending to him.
Since all refunds are pro rata, I expect Southern States Hyundai to consider the cutoff date to be August / 21st and not the date I had to resubmit the refund forms a second time.
This Better Bussiness Bureau complaint is my last attempt to get reimbursement, otherwise I will ask my lawyer to sue Southern States Hyundai.
As all refunds are pro rata, I expect Southern States Hyundai to consider the cut-off date to be August / 21st and not the date I had to resubmit the refund forms a second time and also the immediate refund payment.
The warranty was process for a refund on September 10th it take 6 to 8 weeks for a refund to come back. The refund does not come from us, we process the paperwork and wait for the money to be sent to us to pass on to you. your refunds should be here anytime now and as soon as we get them they will be handled and a check will be sent out.
Again Southern States Hyndai coming with more apologies!
I purchased Extended Warranty and Maintenance Services directly from Southern States Hyndai and not from a Third Party Company. If Southern States Hyndai has no power over from their suppliers, I suggest not offering these types of services to customers.
There is a lot of mismatched information within Southern States Hyndai, as I was never told that Refund would take 6 to 8 weeks. *** told me it would take up to 30 days
I signed the refund forms on August / 21st and I had to resubmit them again on September / 10 only because *** lost the forms I had signed. Why do I have to be penalized for a mistake made by the Southern States Hyndai employee?
The refund take 6 to 8 weeks and as soon as the funds come in we will get them to you.
Customer Service from "higher ups" was extremely rude and demeaning. Tags and registration not filed in appropriate amount of time.
Purchased New 2019 Mazda CX-5 June 28, 2019. A week before temporary tags were expired, inquired about status of registration and plates. Was informed title clerk was ill for the last two weeks. Expressed understanding and left as is. A week past expiration, spoke to title clerk August 6, and was notified the vehicles NCO from original dealership was never transferred to Southern States. Well, if I hadn't inquired would I have ever received notification of this? Title clerk also mentioned they are "technically not supposed to supply another extended 30 day tag." Why was this not disclosed? During that same conversation, on August 6, clerk assured NCO documents would be faxed and registration expedited and ready for the next day August 7. Not to my surprise, on August 7, they did not receive any documents from said dealer. (Do not give false promises to your consumer). Best they could do was offer another 30 day paper tag. When we went to pick up, we asked could he explain what happened? He explained that the vehicle was from Virginia Beach, that the Virginia Beach dealer has lost their NCO for the vehicle and thus couldn't sign documents for 1st transferred dealer, and 1st transferred dealer couldn't sign it for 2nd dealer, thus 2nd dealer couldn't sign it for Southern States Mazda. We asked is it good practice to sell a vehicle in which you have no transfer title/ ownership documents for and he replied "yes, it happens all the time and is common." General manager was notified that we had spoken to the inspector general and would like this solved as soon possible. He proceeded to ask "can I ask you a question?" My response was "yes?" His profoundly demeaning question was "did the inspector general laugh at you?" -- is this how you treat a customer who just purchased a 29K vehicle from you? Who has given you more than enough time to figure out this ridiculous charade of vehicle ownership transfers? GM also stated that it was normal for this type of scenario to occur. Well if this is how consumers are treated, its ridiculous. I do not need to know you have over 19 years of experience yet can't solve this simple issue. We were given an extended 30 day tag and temporary registration and left the dealer (August7).
Finish the job within the next 30 days (before the new 30 day tag expires)
First I want to apologize for the time it has taken to get this handled. I am the GM of the Group and no time have I spoken to you regarding this situation. We got the vehicle transferred to us because we did not have in our inventory a vehicle that fit what you were looking for, it is common practice to deliver a new vehicle when we know the MCO is inbound from the other dealer. The situation here was the other dealer had gotten the vehicle from another dealer and we were unaware that they did not have the MCO. We are in the process of trying to handle as quickly as we can for you.
Sincerely
***
General Manager
Southern States
Thank you for your response. Our apologies, as we spoke with a man by the name of *** and was told he was the GM. The vehicle was not transferred by our request. It was already on the lot when we decided to come test drive it, we just happened to purchase the car the same day. The situation could have been handled better if *** did not add the commentary that he did-- in reference to the inspector laughing at us. We also wish that we were given the information about the MCO situation prior to us purchasing the vehicle (if it were possible), and that we would have been informed when the dealership realized there was a problem with the MCO. We appreciate you informing us that this situation will be handled and would like it to be complete before the expiration of the new 30 day tag.
I took my vehicle to this shop for a recall and my GPS navigation stopped working when I picked it up from the shop
I took my vehicle to Mazda for the takata airbag recall. After I dropped it off for the repair and picked it up, the time was incorrect. In order to adjust the time for the 2008 CX-9, you need to go through the GPS navigation. I then realized that it wasn't working. I tried to locate the user manual inorder to find an alternate option but that was missing from the vehicle.
I called the store and was told that I had to speak to the tech who did the repair, so my information was collected for a callback. After 3 unsuccessful attempts to talk to someone that can help, I decided to go to the store. The gentleman that was there said I needed to speak to the manager, who was there. When I tried to leave my information, the man said he has a note behind the counter from when I called. They then directed me to the tech on duty who tried all possible setting to adjust the time but couldn't. He then explained that inorder for the from passenger side airbag to be replaced, they had to disconnect the battery and go through the glove compartment. This explains how the user guide went missing. He then said I would have to contact the manager because he doesn't know how to adjust the time.
I tried calling again but no luck or callback. At this point, I decided to contact cooperate headquarters. The rep offered to email me the user guide to temporary use while the issue was resolved. After multiple emails, the rep now tells me that my warranty on the vehicle has expired so the repair might not be covered. He then said I should take it to the shop where I will pay a diagnostic fee to find the issue and then the cost after that will depends on the shop.
I want to understand why I have to pay anything for a problem that was caused by the shop. Secondly, what is being diagnosed? The issue is very obvious; GPS doesn't recognize the disc but the disc is actually inserted.
I am very disappointed with this whole process and it has been frustrating. This has been lingering for awhile and I almost let it go but on a second thought, the company need to be held accountable rather than frustrate the customer into giving up
I just want the navigation in my vehicle to work just as it was when the vehicle was brought into the shop
I apologize for the frustration, please understand that I realize that you feel that it is a simple diagnosis, but it is not there are several things that could be causing the issue, We are more than willing to handle if somehow we caused the issue but we need to find out what the issue is to determine that. We would be willing to take a look at the vehicle and try to determine what the cause is, just let us know when it is convenient for you.
Thanks for your response. Do I need to make an appointment or can I just walk in. I can bring the vehicle over on Friday afternoon.
I will have my service manager reach out to you Wednesday to make an appointment to get it scheduled.
Let it be known that a note was left on 4/16/19 stating that a service manager will contact me on Wednesday, 4/17/19. It has been a whole week later and yet nobody has called me. This is exactly part of what I am complaining about. This is neither right nor fair to the customer. All I wanted was to get my airbag replaced as part of a recall but I have in return inherited a terrible result. I was better off with the original airbag.
Unfulfiled Service Repair: requested tire rotation and it wasn't done
On 3/8/19, I went to Southern States Mazda to have a 30,000 miles service completed to my Mazda CX3. In such service, I was to have the tires rotated, balanced, & aligned, which cost me $119.95. Service Advisor *** went ahead and took in my car. Upon receiving my vehicle back, I go around my vehicle and noticed that the tires weren't rotated. I found that because before getting service, the left front wheel was replace due to a flat tire. My vehicle original tires are Yokohoma tires while the replacement is a Goodyear tire. I return back to the service desk and inform ***. We go outside to my vehicle and I explain my case. She went back and I imagine spoke to her manager just took my keys and she said to wait to get this done. It was rotated after some time she simply apologized and offer free oil change on my next visit. According to my receipt, the service technician was ***.
I feel that the free oil change on my next visit is not enough. Because I was in a rush to do other errands, I didnt ask for the manager but even so, the manager should have also apologized because this is totally unacceptable. This situation has question not only my tire rotation but also if my other services like oil change, engine oil change were done. I believe if not a full refund of the tire rotation, I should receive half back.
I apologize for the service issue, I am more than willing to refund you half your service which would be $59.97 that would be in lieu of the free oil change which is basically the value that they gave you in offering you a free oil change, please let us know what you would like to do. Again I am sorry for the issue.
Yes, ill accept the refund
we will cut a check for the 59.97 and mail out and consider this closed. Again I am sorry for the situation.
My wife and I went to Southern States Mazda on Aug 29, 2018.
We were met at the door by ***, a very friendly young man.
Southern States were very willing to sell me a car on MY terms.
While *** was getting my trade appraised, we chatted with the sales manager, ***, also very friendly and helpful. The entire deal was completed in about an hour.
I WILL go back next time I am ready to trade.
Thank you for taking the time to write a review, I will make sure that *** and*** see the review. Thanks again
I was told that I would receive remote start on my car by a salesperson. After several attempts to contact, no one has gotten back to me with answers.
I purchased at 2017 Mazda 3 in May of 2017 after having several issues with my 2014 Mazda 3. *** (Salesperson)helped me with my purchase, offering the remote start since the new car did not have the features of the old car and because of the mishandling of funds by the dealership and my bank. I was told to get it done with my first oil change. I reached out to *** and later found out he no longer worked there. I called and spoke with 3-4 different individuals (no names to provide) and email 2-3 people about the situation and each time they said they would get back to me. I even offered them the option to not give me the remote start but to at least say that. I've called repeatedly and have gotten the run around and have given them more than enough time to come up with a plan or a compensation to make up for the lack of communication and documentation of proof. In the emails, I did provide them with the text message conversation between *** and I, and still no update or response. I would simply like to know if someone will be doing this promised service for me or if it cannot be done. I normally speak highly of this company, but this situation and the whole car buying ordeal has left a bad taste in my mouth. The sales department should be better at their communication efforts with their customers.
I would like the remote start put on my car, compensation with services if that cannot be done, and clear explanation of why I was given the run around on the situation for over 5 months.
Regarding the remote start it was not on any of the paperwork as a promised item as we have stated several times, I am still more than willing to split the cost of the remote start with you to try to assist. please call*** and we will handle.