Southern States Cooperative

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In response to the letter, that southern states wrote they tried to say that or inform you that their was one credit card used Only card that was on file was my ( [redacted] ***) card that was given to used, to have tank install in November and propane in January, have documentation for that usedIn January when purchasing profane was short, at which time my wife card was used for that one time payment ( [redacted] )MrsJudy spoke to my wife on the phone when she give her card number and MsJudy state that she would not keep record of her card my wifeNo one should keep other people cards on file to use when they decide to do soTheir no documentation or verbal authorization that was given bye my wife [redacted] to use her card on March 25, by Southern Statesthe installation and payment of tank is in my name only not my wife [redacted] wish was debit $ illegallyThis issue need to be address using a customer Credit card with out their permissionMrs [redacted] did not authorized any transaction cardSouthern States delivered propane to my house with out informing me via phone or writing their no documentation or phone call requesting propane to be delivered to my home in March 08, the paper work that, I received from southern states stated that it will be delivered on my call onlyMy card should not been used at all , and definitely not my wife card because we did not give them any authorization Southern States to bring propane or use our's card this has caused me and my wife pain and overdrafts or her card that should not have happen, taken money out her account that was schedule for a bill that we had schedule to paywhen southern state used Mrs [redacted] card illegal it cause overdraft of her account we have documentation to show the damage that southern states did to Mrs [redacted] credit card account when take money out and did not inform her that they was going take $with out her permissionMrs [redacted] was not aware that her account was short of the money in question until she checked her account this issue need to be address immediatelyWhen, my wife called MrWarren on march 28, he stated that my wife card should not be usedMrWarren called my wife back and stated that they was their mistake and he would resolve it then and place money back on account southern States is stating that, we own them for propane $that we did nit ask forsouthern States need to pay my wife the overdraft fees and pain that they caused by take money out of her account with out her authorization I can be contacted at [redacted] ***