Southern States Dodge Mazda

The car was not fixed at all. The car was hold for a week. I was charged 1008.57$ to get my car out of there.The insurance company [redacted] suggested Southern States Collision center located at 2511 Wake Forest RD, Raleigh, NC, 27609. The car was hold there for a week from 2/21/2014 to 2/22/2014. The car was not fixed. The manage [redacted] admitted that the car was not fixed. They charged me 1008.57$ first. Desired Settlement1- Southern State Collision to return my checks2- Southern State Collision to pay 500$ damage Business Response We try very hard to take care of every customer but in this case we went above and beyond to try to help him, he declined some of the work, for what reason we do not know. He then asks us to discount the bill which we do and then he asks if he can write two checks for us to hold one for 27 days, we do this to help the customer . With all this being said he then emails us saying the two checks that he wrote us are invalid and we should not try to cash them; we should return them to him by mail. To sum this all up we are a business that supports 100 plus employees and the community and when a customer does things like this, it effect's us all. We did everything he asked and a lot more only to get threatened and told we owe him money and we must pay it by 2/28/14 or it will go higher. He has paid us nothing that is good supposedly, and he expects us to pay him after we rendered only the services that he authorized. He wants something for nothing and I will always do the right thing but in this case this customer is trying to take advantage of us and our employees. A copy of the email sent From: [redacted] Date:02/23/2014 11:28 PM (GMT-05:00) I will provide upon request.Final Consumer Response My [redacted] was towed to Southern States on 2/14/2014 recommended by Auto insurance company [redacted]. The car was delivered to me on 2/21/2014 with major issues in the drive train remaining and not fixed. The car was returned the same day to Southern States. The next day on 2/22/2014, I received a call from [redacted] the manager of Southern States saying the car needed a new wheel and the noise is due to the wheel. I reply to him that it is impossible the problem to be due to the wheel since there are couple of scratches on the rim and tire is just a plastic. The noise and vibration in the car is coming from problems in the drive trains. I said he can go and drive one more time the car and try to be honest. Later the same day, he called me and admitted the problem is due to other issues in the drive train which were not fixed. He admits the incompetence and lack of proper customer service. He says he will compensate me for any damages imposed to me by Southern States. I requested him to take out the parts they have put in the car and I take the car to a qualified [redacted] repair. I said this is a safety matter and I would like my car to be fixed in a professional way with right parts and right assembly. He argued with me to give him another opportunity which I considered as a harassment. He said then he understand I would not trust them to fix my car and he will not charge me for the labor and he is going to leave the parts in the car and charge me for the parts. When I got the car I paid for the amount they charged me, however I found out he has charged me for the labor. I called him and said this was not what he told. This chain of practices by Southern States convinced me this place is a FRAUD. I made my payment invalid for further investigation. The results of this investigation is as follows:1- Southern States was going to use a rim in the car which was not a new rim, the insurance company has forced the [redacted] dealer which my car is now in to use the same supplier. The [redacted] dealer has declined it and informed me about the force from [redacted] to use not new part. 2- Southern States has done a poor job in the alignment according to the mechanic experts in the [redacted] dealer.3- Southern States has lied to me as a customer in various cases as follows:- The parts to be put in the car were not new- The alignment was not correct- Labor was not supposed to be charged but it was- Southern States has accused me for lies in all the parts in their response and has complemented itself4- Southern States' manager [redacted] has apologized me for the trouble and damage they have caused, thus, the first sentence of his reply is another lie. 5- Southern States was informed about major issues remaining in the car and inconvenience and financial damages made to me on 2/23/2014. They were told in a letter that the transportation damage caused by Southern States to me due to the delay they have created for a right repair is 500$ which is also stated in this complaint. Thus, he saying I am trying to take advantage of them is another lie.6- After I sent the letter, the next day at 7AM I have received a call from Southern States' manager harassing me for the second time and using a threatening language. Then he has sent another email threatening me for the money. As far as this claim goes, I demand Southern States to pay 500$ for the damages imposed to me by Southern States. I will not pay for the labor, I will not pay for the alignment. Final Business Response We have done everything that was authorized and feel that we have done everything that we said we would and we are not offering anything more. We already discounted his bill by more than 50%

They created two keys for my vehicle that started the engine but did not open the vehicle door. They promised us a full refund back in April 2014.I returned from a deployment overseas and realized I had lost my keys while traveling somewhere along my journey. I looked up the nearest Mazda dealer and had my car towed to Southern States Mazda. On April 25, 2014, Southern States Mazda created two keys for my Mazda *. They charged $257.18 to my [redacted] for this service. The keys functioned to start the engine but did not work to open the door. We contacted [redacted] (the service representative) and were told to get another set of keys made at a different dealer closer to our home and we would be reimbursed. We submitted our receipt from the second set of keys that were made by our local dealership ([redacted] Mazda) to verify that they were made to replace the initial keys. There was a note on my invoice that stated the technician at [redacted] Mazda confirmed the keys were cut incorrectly. However, we did not receive a refund of the $257.18 from Southern States. After several calls, several weeks and escalating our complaint to the manager, [redacted], we were finally promised a full refund and he apologized this experience was frustrating for us. We received a check in the mail on August 26, 2014 that was in the amount of $194.84, (this was the amount we paid to [redacted] Mazda, not the amount paid to Southern States Mazda. It was short of the amount that Southern States charged to our card and promised to refund us. I wrote them a letter on August 26th, 2014 explaining that the check we received was the incorrect amount and including a copy of the charge to our credit card from their dealership. I have heard nothing back from them since August. I have attempted to call several times and am either put through to peoples voicemails (and I don't receive a call back) or[redacted] (the service representative) has told me someone else needs to discuss this with me and he would have them call me back. Desired SettlementWe would like a check in the amount of $257.18 mailed to our home address of [redacted], [redacted]. Business Response [redacted], I apologize for any inconvenience but you stated that you received a check for 194.84 and you are asking for a check now for 257.18, are you asking for us to pay for all the keys, I am unclear on this, it sounds like if we said that we would refund you, we owe you $63 as you stated. please let me know and we will handleConsumer Response Hi. Thank you for your fast response. We are not asking for all the keys to be paid for by your dealership. We paid for both sets of keys: $257.18 to your dealership and $194.84 to [redacted]. We would only like you to reimburse the amount we paid to your dealership since the keys did not work in our vehicle and we were instructed to get another set made at [redacted] of Fayetteville. We did NOT cash the check that was mailed to us from your dealership in the amount of $194.84. That check was returned to you with a letter explaining that it was the wrong amount and that the check should have been made in the amount of $257.18. Please check your records to see that check was not cashed and was mailed back to your dealership in an envelope marked "attention [redacted]" on the outside. We would like as a final resolve to this issue a check in the amount of $257.18 mailed to our home address. This would simply be fulfilling the commitment to refund us for the work you performed that was unsatisfactory. We are NOT seeking any other reimbursements or damages for additional costs we incurred as a result of your error in cutting our keys. We would only like to be reimbursed the FULL amount ($257.18) that we paid your dealership for the keys that did not work. Final Business Response We sent out a check to this customer and resolved the issue.

Failure to refund balance of extended warranty purchaseI purchased a [redacted] in 2011 with an extended 5 year/100K mile warranty. I traded the car in for another vehicle on 4/18/14. I took the information to the dealership the first week of 5/14, talked to [redacted] (Credit Manager), who took the information and called someone. He said I had a refund of $400+ (can't remember exact amount) and should have it in two weeks. Within the next four weeks, I called the dealership and spoke with a manager ([redacted]), went by the dealership personally and spoke with [redacted] who told me I needed to speak with [redacted]. I spoke with [redacted] on 6/23/14, and [redacted] asked that I fax him the same information I had taken by the office the first time in 5/14. I faxed the information the next day, and [redacted] called me to discuss the form for correctness. On 7/8/14, I called and left a message for [redacted]. I left an email for the online representative on 7/9/14. As of today, 7/11/14, more than two months after I requested the refund, I still have not been reimbursed. Desired SettlementThe refund I am due.Business Response I received a voicemail on Friday July 11th at 2:32pm which was my first contact with [redacted], I was not in the office and received another voicemail at 5:02pm same day. I returned the call Monday July 14th at 8:22 am as soon as I listened to the voicemails. The reason for the delay was that the payoff letter which the warranty company requires was not readable, so they hung it up. I apologize for the lack of response from my people, there is no excuse but I have clarified the issue and asked the warranty company to authorize the refund.Sincerely[redacted]General Manager