She gave us dates to move then she changed as we were loading the truck, stating that she can't move until 7/1/ At this point that was more than or days away I told her we were booked solid and I'm going to have to put her furniture in storage, which ended up costing $in which I did not even charge her Then I receive a complaint stating that we broke her table and treadmill which only needed a bolt, but they don't even make this type of machine anymore, I looked it up I also told her that I have submitted it to my insurance and we will see what they say I also told her that I will be charging her for storage of her furniture, she said fine
08/05/16Hello Revdex.com,First I apologize for my delay in responding to this issue. According to the Revdex.com records on this file I have been contacted a number of times by the Revdex.com but the first I heard of this was a phone call from MsLinda Clopton this week. Maybe my contact info is
incorrect in the system. MsClopton, please follow up with me next week on this so I can be sure I have my contact info correct. We did work on this vehicle in our shop. See attached repair order. Customer came in with a complaint of vehicle overheating. We found the radiator leaking externally by visually finding a crack in the radiator. We replaced the radiator with a new radiator and added coolant fluid. We use Honda coolant which comes pre-diluted with water (it is a 50/mix). We typically use over a gallon of fluid on a radiator job, thus the charge for gallons. But I would be fine to reimburse the customer for a gallon of fluid if she wishes.We also performed a safety recall on this car involving the customers airbag system. This service was, of course, free of charge to the customer and certainly one of the benefits of the customer choosing to use a Honda dealership for her vehicle repairs. Finally, we noted on the repair order that "possible engine damage may have occurred due to vehicle overheating. Customer to monitor". The first step in diagnosing a damaged engine is to stop the radiator leak so the system can hold water under pressure. This was our first step and we did not seek to go further until it was confirmed that the engine would or would not overheat with a working radiator. When the customer returned to our store with the complaint of her vehicle running hot it was confirmed in our minds that the engine had indeed sustained damage originally from overheating. Damage could include one or all of the above: cylinder head, head gasket or engine block damage. At that time our recommendation was to replace the engine due to the mileage on the vehicle. We felt it best for this customer to get a replacement low mileage engine versus trying to repair her engine. We could have spent a lot of her money disassembling the engine to come the conclusion that her engine was damaged beyond repair and needs to be replaced. We thought it best to recommend a replacement engine in this instance. We apologize if we did not fully explain our reasoning or provide the customer any further options. Ultimately it's her vehicle to do with as she chooses and she does need to know all of her options. But sitting here today it appears to me we made a good repair of a faulty radiator and then made a solid recommendation for another engine once the vehicle began running hot. We are available to discuss any of this with the customer or the Revdex.com. *** ***, GMPaul Moak Honda *** ***Service ManagerPaul Moak Honda
She gave us dates to move then she changed as we were loading the truck, stating that she can't move until 7/1/16. At this point that was more than 8 or 9 days away. I told her we were booked solid and I'm going to have to put her furniture in storage, which ended up costing $1100.00 in...
which I did not even charge her. Then I receive a complaint stating that we broke her table and treadmill which only needed a bolt, but they don't even make this type of machine anymore, I looked it up. I also told her that I have submitted it to my insurance and we will see what they say. I also told her that I will be charging her for storage of her furniture, she said fine.
She gave us dates to move then she changed as we were loading the truck, stating that she can't move until 7/1/ At this point that was more than or days away I told her we were booked solid and I'm going to have to put her furniture in storage, which ended up costing $in which I did not even charge her Then I receive a complaint stating that we broke her table and treadmill which only needed a bolt, but they don't even make this type of machine anymore, I looked it up I also told her that I have submitted it to my insurance and we will see what they say I also told her that I will be charging her for storage of her furniture, she said fine
08/05/16Hello Revdex.com,First I apologize for my delay in responding to this issue. According to the Revdex.com records on this file I have been contacted a number of times by the Revdex.com but the first I heard of this was a phone call from MsLinda Clopton this week. Maybe my contact info is
incorrect in the system. MsClopton, please follow up with me next week on this so I can be sure I have my contact info correct. We did work on this vehicle in our shop. See attached repair order. Customer came in with a complaint of vehicle overheating. We found the radiator leaking externally by visually finding a crack in the radiator. We replaced the radiator with a new radiator and added coolant fluid. We use Honda coolant which comes pre-diluted with water (it is a 50/mix). We typically use over a gallon of fluid on a radiator job, thus the charge for gallons. But I would be fine to reimburse the customer for a gallon of fluid if she wishes.We also performed a safety recall on this car involving the customers airbag system. This service was, of course, free of charge to the customer and certainly one of the benefits of the customer choosing to use a Honda dealership for her vehicle repairs. Finally, we noted on the repair order that "possible engine damage may have occurred due to vehicle overheating. Customer to monitor". The first step in diagnosing a damaged engine is to stop the radiator leak so the system can hold water under pressure. This was our first step and we did not seek to go further until it was confirmed that the engine would or would not overheat with a working radiator. When the customer returned to our store with the complaint of her vehicle running hot it was confirmed in our minds that the engine had indeed sustained damage originally from overheating. Damage could include one or all of the above: cylinder head, head gasket or engine block damage. At that time our recommendation was to replace the engine due to the mileage on the vehicle. We felt it best for this customer to get a replacement low mileage engine versus trying to repair her engine. We could have spent a lot of her money disassembling the engine to come the conclusion that her engine was damaged beyond repair and needs to be replaced. We thought it best to recommend a replacement engine in this instance. We apologize if we did not fully explain our reasoning or provide the customer any further options. Ultimately it's her vehicle to do with as she chooses and she does need to know all of her options. But sitting here today it appears to me we made a good repair of a faulty radiator and then made a solid recommendation for another engine once the vehicle began running hot. We are available to discuss any of this with the customer or the Revdex.com. *** ***, GMPaul Moak Honda *** ***Service ManagerPaul Moak Honda
She gave us dates to move then she changed as we were loading the truck, stating that she can't move until 7/1/16. At this point that was more than 8 or 9 days away. I told her we were booked solid and I'm going to have to put her furniture in storage, which ended up costing $1100.00 in...
which I did not even charge her. Then I receive a complaint stating that we broke her table and treadmill which only needed a bolt, but they don't even make this type of machine anymore, I looked it up. I also told her that I have submitted it to my insurance and we will see what they say. I also told her that I will be charging her for storage of her furniture, she said fine.