Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ First, we do not pressure anyone into buying a systemWe go to homes to give residential households information about their waterIt is completely up to the owners of the home whether or not they want to purchase a systemSecond, [redacted] is a very upstanding company that has been doing business for the past yearsTheir equipment works and we have thousands of satisfied customers using this equipmentIf in fact the equipment is defective, we would get a replacement to put into anyone's homeThird, there are hundreds of water companies all over the country selling these types of systemsMost of them are in the $9000-rangeWe offer similar systems for less because we know the commitment it takes to purchasing a systemWe also give years of free soap products, very EXPENSIVE to offset the cost of the systemWe understand systems are expensive, but all of these types of systems are and again, it is completely up to the customer on whether they want to purchase or notThe customer also has three days to rescind their purchase which did not happenAs far as the regenerations, it was not malfunctioning equipment, it was that the timers were offThis happens whenever power to the home goes outAs happened many times this year in our areas of service, power has been interrupted quite frequently because of storms in the areaThis is ultimately what happenedA few simple inputs on the timer (like a clock) and the issue would have been fixed We would be more than happy to revisit this household at no charge to make sure everything is in working orderIf in fact after that visit it is not, then we would request a new system from the manufacturer to be installed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE DO FEEL LIKE WE WERE PRESSURED INTO GETTING THIS WATER SYSTEMWhen Brian came out here and tested the water, he said the test results were so poor that if we lived in the city limits,that he would have to report his findingsAnd the only system he told us about was the HYDRO-TECHAt no time was any other system mentionedHe did not explain that the system regenerated gallon for gallon that we usedWe would have told him our well could not handle this system or any other system like it We found that out when the system started regenerating every night at 11:the first week of JuneWe called the office to report a problem and Bill,the maintenance supervisor, gave us the details on how the system really workedIt took weeks before anyone came out The owner's response about timer malfunction is COMPLETELY RIDICULOUSWhy is it when Chad finally came out here, checked the system, and set the timer, we had to cut the system off the same night with the same issueTHERE WAS NO POWER OUTAGE OR SURGE What about the way the system is installedIt's bad enough the system uses so much water, it's going on the groundThe yard at the side of the house where the system is looks like a flood hit it when it is dumping water The owner and his maintenance man need to come out here themselves and address our issuesThe last person to come out here didn't know anything about the system, much less how to fix itA part had been ordered to replace something on one of the tanks and the man didn't even know where it went
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ First, we do not pressure anyone into buying a systemWe go to homes to give residential households information about their waterIt is completely up to the owners of the home whether or not they want to purchase a systemSecond, [redacted] is a very upstanding company that has been doing business for the past yearsTheir equipment works and we have thousands of satisfied customers using this equipmentIf in fact the equipment is defective, we would get a replacement to put into anyone's homeThird, there are hundreds of water companies all over the country selling these types of systemsMost of them are in the $9000-rangeWe offer similar systems for less because we know the commitment it takes to purchasing a systemWe also give years of free soap products, very EXPENSIVE to offset the cost of the systemWe understand systems are expensive, but all of these types of systems are and again, it is completely up to the customer on whether they want to purchase or notThe customer also has three days to rescind their purchase which did not happenAs far as the regenerations, it was not malfunctioning equipment, it was that the timers were offThis happens whenever power to the home goes outAs happened many times this year in our areas of service, power has been interrupted quite frequently because of storms in the areaThis is ultimately what happenedA few simple inputs on the timer (like a clock) and the issue would have been fixed We would be more than happy to revisit this household at no charge to make sure everything is in working orderIf in fact after that visit it is not, then we would request a new system from the manufacturer to be installed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE DO FEEL LIKE WE WERE PRESSURED INTO GETTING THIS WATER SYSTEMWhen Brian came out here and tested the water, he said the test results were so poor that if we lived in the city limits,that he would have to report his findingsAnd the only system he told us about was the HYDRO-TECHAt no time was any other system mentionedHe did not explain that the system regenerated gallon for gallon that we usedWe would have told him our well could not handle this system or any other system like it We found that out when the system started regenerating every night at 11:the first week of JuneWe called the office to report a problem and Bill,the maintenance supervisor, gave us the details on how the system really workedIt took weeks before anyone came out The owner's response about timer malfunction is COMPLETELY RIDICULOUSWhy is it when Chad finally came out here, checked the system, and set the timer, we had to cut the system off the same night with the same issueTHERE WAS NO POWER OUTAGE OR SURGE What about the way the system is installedIt's bad enough the system uses so much water, it's going on the groundThe yard at the side of the house where the system is looks like a flood hit it when it is dumping water The owner and his maintenance man need to come out here themselves and address our issuesThe last person to come out here didn't know anything about the system, much less how to fix itA part had been ordered to replace something on one of the tanks and the man didn't even know where it went