As the customer stated, the warranty work was completed at no charge by our technicianThe technician that performed the work had just found out that his wife only has months to live, due to rapidly spreading cancerWe attribute this to his oversight in not completing the service workHe is typically a very conscientious technician and takes meticulous notesThe customer incorrectly states that the total of his bill was for annual service onlyClearly a belt was replaced, and the cost of that belt, plus the labor to install it were both a portion of the billThese are not service items, but wear itemsWhen we were informed of the error, we sent our shop foreman to the customers home to complete the service at no charge - including the belt replacementSo as of this date, and because the customer cancelled his check, the customer had his original warranty repair completed, an annual service completed, and a deck belt replaced - all completely free of chargeBecause the customer was understandably upset at the situation, we have decided not to pursue payment for the work that is obviously dueWe hope that this will settle the matter, and would like to take the opportunity to assure the Revdex.com and our customer that this has never happened before, and we are confident that if not for the technicians obviously distressed state of mind - it would not have happened in the first place
I don't have a contract signed with themThe invoice for the service or repair is hereThis ls the only paper work I have, As I advised I am the only one that did the calling or I would not have gotten any answers about this at all.NOTES:Not sure what freight is or why customers may be being charge for shipping parts for them, that should be the cost of the part nothing else added.You will also notice they call it freight on first page and then change it to Misc charges on the second pageThis is a charge that should not be.They also charged $for a wet charge on a battery | purchased months ago for $They did not contact me to ask and they knew that I was Jumping the tractor to get it started.You will also notice that they double the charge on almost everything they do and then give a loyalty discount by removing the double charge,The price I paid is the price they quoted me over the phone which was not the prices doubled.-Not sure why the inflate the price their price to just discount, as the final price was what they quoted me to begin with Smoke and mirrows like they are giving a break What is freight? Why are people paying to have parts shipped?-A wet charge on a month old battery that cost me $months agoReally! They never ask me about that
As the customer stated, the warranty work was completed at no charge by our technicianThe technician that performed the work had just found out that his wife only has months to live, due to rapidly spreading cancerWe attribute this to his oversight in not completing the service workHe is typically a very conscientious technician and takes meticulous notesThe customer incorrectly states that the total of his bill was for annual service onlyClearly a belt was replaced, and the cost of that belt, plus the labor to install it were both a portion of the billThese are not service items, but wear itemsWhen we were informed of the error, we sent our shop foreman to the customers home to complete the service at no charge - including the belt replacementSo as of this date, and because the customer cancelled his check, the customer had his original warranty repair completed, an annual service completed, and a deck belt replaced - all completely free of chargeBecause the customer was understandably upset at the situation, we have decided not to pursue payment for the work that is obviously dueWe hope that this will settle the matter, and would like to take the opportunity to assure the Revdex.com and our customer that this has never happened before, and we are confident that if not for the technicians obviously distressed state of mind - it would not have happened in the first place
I don't have a contract signed with themThe invoice for the service or repair is hereThis ls the only paper work I have, As I advised I am the only one that did the calling or I would not have gotten any answers about this at all.NOTES:Not sure what freight is or why customers may be being charge for shipping parts for them, that should be the cost of the part nothing else added.You will also notice they call it freight on first page and then change it to Misc charges on the second pageThis is a charge that should not be.They also charged $for a wet charge on a battery | purchased months ago for $They did not contact me to ask and they knew that I was Jumping the tractor to get it started.You will also notice that they double the charge on almost everything they do and then give a loyalty discount by removing the double charge,The price I paid is the price they quoted me over the phone which was not the prices doubled.-Not sure why the inflate the price their price to just discount, as the final price was what they quoted me to begin with Smoke and mirrows like they are giving a break What is freight? Why are people paying to have parts shipped?-A wet charge on a month old battery that cost me $months agoReally! They never ask me about that