Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ The customer traded in a [redacted] May and purchased a new [redacted] The trade in was awarded a monetary trade value of $16,This value was ascertained by a physical inspection of the car plus a process assessment program called V-Auto which takes a sample of automobiles for sale in the region providing an excellent stance to determine a fair wholesale value without biasThis value was determined based upon 32,km showing on the vehicle, by our pre-owned manager of years seniority at this location and is documented on the V-auto print outThis assessment can be produced for inspection if requestedFurther the vehicle( [redacted] was in turn sold to a retail customer June for $15, The grievance is based on a clerical error on the Bill of Sale showing higher mileage in the area signed to turn over legal property to the dealer only, however the vehicle itself was assessed properly and the customer was provided full disclosure with agreement on value and signing off on the bill of sale as suchWe do not feel we have slighted the customer in any sense, in fact selling the trade in for less money June The customer in question was explained this on site at the dealer by the sales manager however continues to explore restitution felt owing
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ The vehicle was in for a serviceVolkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper bladesThe set of wiper blades were left on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the serviceThe set of wiper blades that were on the vehicle were not replaced by usAs the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere
Initial Business Response /* (1000, 5, 2014/11/28) */
This is first this has been brought to my attentionI have called and left a message with *** at both of his supplied phone numbers to discuss his concerns and come to a resolutionI am currently waiting to hear back from ***
Initial Business Response /* (1000, 5, 2014/07/11) */
The customer traded in a 2011 [redacted] May 22.2014 and purchased a new 2014 [redacted] The trade in was awarded a monetary trade value of $16,500.00. This value was ascertained by a physical inspection of the car plus a process...
assessment program called V-Auto which takes a sample of automobiles for sale in the region providing an excellent stance to determine a fair wholesale value without bias. This value was determined based upon 32,093 km showing on the vehicle, by our pre-owned manager of 15 years seniority at this location and is documented on the V-auto print out. This assessment can be produced for inspection if requested. Further the vehicle(2011 [redacted] was in turn sold to a retail customer June 02.2014 for $15,974.00.
The grievance is based on a clerical error on the Bill of Sale showing higher mileage in the area signed to turn over legal property to the dealer only, however the vehicle itself was assessed properly and the customer was provided full disclosure with agreement on value and signing off on the bill of sale as such. We do not feel we have slighted the customer in any sense, in fact selling the trade in for less money June 02.2014. The customer in question was explained this on site at the dealer by the sales manager however continues to explore restitution felt owing.
Initial Business Response /* (1000, 5, 2014/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southgatevw.ca
Miss [redacted] came into the dealer and voiced her concern Aug XX XXXX regarding her car starter and the potential issues she was...
having. We advised for her to make an apt with our service department so we could address the issue, since then we have called to arrange an apt time to investigate and resolve her issue August 19,2014. We expect no issues moving forward and have her concerns well looked after. Trusting this is satisfactory.
Initial Business Response /* (1000, 5, 2015/05/05) */
The vehicle was in for a service. Volkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper blades. The set of wiper blades...
were left on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the service. The set of wiper blades that were on the vehicle were not replaced by us. As the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere.
Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ The customer traded in a [redacted] May and purchased a new [redacted] The trade in was awarded a monetary trade value of $16,This value was ascertained by a physical inspection of the car plus a process assessment program called V-Auto which takes a sample of automobiles for sale in the region providing an excellent stance to determine a fair wholesale value without biasThis value was determined based upon 32,km showing on the vehicle, by our pre-owned manager of years seniority at this location and is documented on the V-auto print outThis assessment can be produced for inspection if requestedFurther the vehicle( [redacted] was in turn sold to a retail customer June for $15, The grievance is based on a clerical error on the Bill of Sale showing higher mileage in the area signed to turn over legal property to the dealer only, however the vehicle itself was assessed properly and the customer was provided full disclosure with agreement on value and signing off on the bill of sale as suchWe do not feel we have slighted the customer in any sense, in fact selling the trade in for less money June The customer in question was explained this on site at the dealer by the sales manager however continues to explore restitution felt owing
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ The vehicle was in for a serviceVolkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper bladesThe set of wiper blades were left on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the serviceThe set of wiper blades that were on the vehicle were not replaced by usAs the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere
Initial Business Response /* (1000, 5, 2014/11/28) */
This is first this has been brought to my attentionI have called and left a message with *** at both of his supplied phone numbers to discuss his concerns and come to a resolutionI am currently waiting to hear back from ***
Initial Business Response /* (1000, 5, 2014/07/11) */
The customer traded in a 2011 [redacted] May 22.2014 and purchased a new 2014 [redacted] The trade in was awarded a monetary trade value of $16,500.00. This value was ascertained by a physical inspection of the car plus a process...
assessment program called V-Auto which takes a sample of automobiles for sale in the region providing an excellent stance to determine a fair wholesale value without bias. This value was determined based upon 32,093 km showing on the vehicle, by our pre-owned manager of 15 years seniority at this location and is documented on the V-auto print out. This assessment can be produced for inspection if requested. Further the vehicle(2011 [redacted] was in turn sold to a retail customer June 02.2014 for $15,974.00.
The grievance is based on a clerical error on the Bill of Sale showing higher mileage in the area signed to turn over legal property to the dealer only, however the vehicle itself was assessed properly and the customer was provided full disclosure with agreement on value and signing off on the bill of sale as such. We do not feel we have slighted the customer in any sense, in fact selling the trade in for less money June 02.2014. The customer in question was explained this on site at the dealer by the sales manager however continues to explore restitution felt owing.
Initial Business Response /* (1000, 5, 2014/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southgatevw.ca
Miss [redacted] came into the dealer and voiced her concern Aug XX XXXX regarding her car starter and the potential issues she was...
having. We advised for her to make an apt with our service department so we could address the issue, since then we have called to arrange an apt time to investigate and resolve her issue August 19,2014. We expect no issues moving forward and have her concerns well looked after. Trusting this is satisfactory.
Initial Business Response /* (1000, 5, 2015/05/05) */
The vehicle was in for a service. Volkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper blades. The set of wiper blades...
were left on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the service. The set of wiper blades that were on the vehicle were not replaced by us. As the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere.