Southglenn Heating & Air Conditioning, Inc.

Initial Business Response /* ([redacted], 5, 2016/12/01) */
On March 31,2016, Mr. [redacted] ordered the unit and left a good faith deposit of $[redacted] to secure the order placement. An email by Mr. [redacted] on March 19, 2016 indicated that he would take delivery no later than mid June of 2016. As such,...

Coachlight ordered the unit with the understanding the unit would be delivered by mid June. Coachlight paid for the unit on May 3, 2016 well in advance of the mid June required delivery so that we could be prepared for mid June delivery as Mr. [redacted] had requested several aftermarket additions to the unit including a built in generator. Mr. [redacted] was contacted around June 1, 2016 to attempt to schedule a delivery date. He indicated at that point that his house had not sold and could not take delivery of the unit yet. On July 15, 2016 he was contacted again with the same response on his part. On August 5, 2016 he was contacted and again asked the status of delivery. With the same response and now that the unit was approximately 60 days past the original delivery date, Coachlight requested the permission to sell the unit and we would reorder the unit at the time his house sold with no additional funds required and at the same price all things being equal. His response was acceptable to that offer and as such Coachlight moved forward with the disposal of the original unit. Almost 60 days later on September 27, 2016, Mr. [redacted] requested a refund of the $[redacted] deposit. On September 28, 2016, Coachlight offered to return a substantial portion of Mr. [redacted]'s deposit.
This unit was special ordered for Mr. [redacted] and as such any cost associated with it were strictly the responsibility of Mr. [redacted]. Coachlight was under no obligation to return any of Mr. [redacted]'s deposit, but felt that a refund of the deposit less the cost of interest and insurance associated with the time the unit was in Coachlight's inventory was fair and in good faith. Coachlight also offered to apply the amount of money not refunded to a future purchase by Mr. [redacted] so that when his house finally sold and reordered a new unit, the non refunded amount would be applied to the order. In this manner, Mr. [redacted] would have no monetary loss. Coachlight would at that point be the only entity absorbing a loss as Mr. [redacted] would have received credit for all his monies and Coachlight would be out the approximately $[redacted] in interest and insurance on the original purchase.
Coachlight felt it made a fair offer in good faith to Mr. [redacted] in this matter and the same offer is still valid at this point if he decides to accept it.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At NO time did we ever commit to a timeline on taking delivery of the trailer. Their inference that we did is totally a fabricated untruth. They knew from the start that we would only be taking delivery of the trailer once we had a firm offer on the sale of our residence. When we originally decided to order the trailer I made it very clear that we wanted to wait ordering the trailer until we had an offer. But their salesman, [redacted], called us and said "I spoke to the owner and he said we should order it now and we will just hold the trailer until you sell your house". We hesitated but agreed to do so because at that time they (the dealership) seemed to be genuine and honest. Obviously they aren't as we never agreed to any hard date.
Our desire to have our full down payment refunded still stands.
Final Business Response /* (4000, 9, 2016/12/02) */
I totally disagree that there was not a discussion of a timeline for delivery. Mr. [redacted]'s email of Saturday March 19, 2016 states and I quote, "If you are ok with the potential of us having to wait until mid June to get the trailer, then I think we want to go ahead with ordering the trailer." To me that definitely indicates a timeline when Coachlight could expect to delivery the unit and be funded for the purchase. As indicated in my earlier response, we then extended the timeline an additional 45 days before asking to be allowed to sell the trailer. This is not all of Coachlight's responsibility as we were doing our best to take care of our customer under the circumstances. If Mr. [redacted] is willing to accept a reimbursement of $[redacted] and Coachlight keep the remaining $[redacted] to offset our cost, then I am willing to close this matter.
Final Consumer Response /* (4200, 11, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously Coachlight RV is using my email to support their decision to steal money from us. Let me first say that if they had NOT eliminated part of that statement it clearly shows there was NO drop dead date. They failed to say that in the email it said (os so). I have no issue with supplying all of my correspondence via email that also supports our position.
We met with [redacted] on Friday March 17th or 18th and the email I sent was to show my appreciation to our visit and to further the discussion we had in person. We clearly stated when we were at their dealership that our house was going on the market April 4th and our realtor felt that the market was such that she was confident that our house would probably only be on the market a couple of weeks (she based this on the other homes that had sold in our subdivision) and if that was so late May of the first part of June would have been an acceptable time. HOWEVER we also stated that we would NOT take delivery until we had a firm offer on our home. (Thus for the reason I inserted the "or so" into my email) Of course in Coachlight's response they comvienently omitted this information. We were very clear that we did not want to tap our 401K to make the purchase until we had a firm offer as that would allow us to return the money within the 60 day window so we would not have the tax liability. We also maintained from the start that having to cover the taxes negated any savings from purchasing early prior to actually closing on the house.
Knowing this also explains the other part of their understanding of this as I said if you are ok with this time (or so) clearly shows we had this discussion. But their inference and omitting part of the email clearly indicates their lack of truthfulness and integrity in their business dealings.
My request for a full refund still stands. Please let me know if you would like to see all the email correspondence we have had.