While we understand your frustration, Im not sure what your desired resolution is when I have offered to help mediate getting ykur service work complete While the Revdex.com has assisted in getting our communication going, they can not resolve your concern, it is handled through our store So if your desire is to get this resolved, lets communicate and see what we can do If not, we can schedule a time for you to meet with finance and discuss your contractual obligation We also reached out to you directly to no avail So please let us know your intentions as we are trying to resolve uour mechanical concerns Thank you
Complaint: ***
I am rejecting this
response because:I have made several attempts to get this resolved by the companyI have called Corporate on numerous occasions and also spoken with several employees within the establishment about thisMy account representative "***" forwarded my concern to her boss in the office once, I forgot the gentleman's name, but his response to me was "What do you want me to do about It?" I have no faith that they will do anything to resolve this matter.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me, however since the company has proven to be less than trustworthy thus far, I have very little faith that they will actually whole up to their end of the bargainThe service department called me this morning and stated they will be finally replacing the transmissionThey stated it will be a used transmission with a little over 9,milesIf this is in fact true, there shouldn't be a problem with them providing me with a copy of a detailed invoice of where they purchased the transmission from and the miles that were on it when they purchased it after the service is completeI will be responding to *** *** as per his request.
Regards,
*** ***
I have reached out to Ms. [redacted] via email and assured her that we stand behind our program of car, credit, and care. I asked her to give us 24 hours to allow our Service Manager give her a call and discuss a resolution. Thanks [redacted]
While we understand your frustration, Im not sure what your desired resolution is when I have offered to help mediate getting ykur service work complete While the Revdex.com has assisted in getting our communication going, they can not resolve your concern, it is handled through our store So if your desire is to get this resolved, lets communicate and see what we can do If not, we can schedule a time for you to meet with finance and discuss your contractual obligation We also reached out to you directly to no avail So please let us know your intentions as we are trying to resolve uour mechanical concerns Thank you
Complaint: ***
I am rejecting this
response because:I have made several attempts to get this resolved by the companyI have called Corporate on numerous occasions and also spoken with several employees within the establishment about thisMy account representative "***" forwarded my concern to her boss in the office once, I forgot the gentleman's name, but his response to me was "What do you want me to do about It?" I have no faith that they will do anything to resolve this matter.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me, however since the company has proven to be less than trustworthy thus far, I have very little faith that they will actually whole up to their end of the bargainThe service department called me this morning and stated they will be finally replacing the transmissionThey stated it will be a used transmission with a little over 9,milesIf this is in fact true, there shouldn't be a problem with them providing me with a copy of a detailed invoice of where they purchased the transmission from and the miles that were on it when they purchased it after the service is completeI will be responding to *** *** as per his request.
Regards,
*** ***
I have reached out to Ms. [redacted] via email and assured her that we stand behind our program of car, credit, and care. I asked her to give us 24 hours to allow our Service Manager give her a call and discuss a resolution. Thanks [redacted]