Southland Dodge Chrysler Plymouth Inc

ABSOLUTELY THE WORST EXPERIENCE EVER!!!! my partner, my neighbor and his brother all bought a vehicle within a week at Southland in Houma. I was #4 in line and got worse treatment ever. All of them are in shock of what you are about to read.

Purchased a car December 8, 2015 1st didn't get the deal I was initially offered before I signed papers. Was given much less than what auto trader quoted, and they told me to go online a do so the dealership can get some sort of credit for it. Was told by my salesman"Kenneth Lasseigne" auto trader is not legit and we(Southland Dodge) have to charge you their fees for them to come out and look at your trade. Typical car salesman to lie to you.

A week later, my car had a recall I found online. Why it wasn't taken care of before I bought it?? who knows? It was an radio update. I tried to do it as stated online, then the radio broke. Called Kenneth but he was saying after the sale its out of his hands.In other words GOT HIS COMMISSION AND DON'T WANT TO HELP.AGAIN, typical salesman,no customer service after the fact. I Took it in to get fixed and after 2 days in the shop they had to order me a new radio. This was the 15th of Dec. I was told it may take a couple weeks because of the holidays and factory is closed for 2 weeks. LIE, I called the factory/warehouse and was only closed Christmas day. Jan comes around. was told it's back ordered until Feb. I did research called the factory. The radio was never ordered until Dec 30th. I called UCONNECT and they called the dealership and was told,by "DEAN"(service manager" They was not ordering it until I paid for it being "I BROKE IT". Uconnect already acknowledged it was a defect and not operator error. I tried calling my salesman Kenneth,(waste of time on him) and his manager Diane(waste of time). No response at all.I I tried emailing him, Diane, Mr. Teuton,the owner, and they all REFUSED to respond. I had to deal directly with Uconnect Case management service. I got Chrysler / jeep involved and they seemed to have made progress thanks to Ms. Jennifer and her team and Uconnect. Jan. 12 I got a call from AMANDA in service very rudely "BRING YOUR CAR IN WE GOT YOUR RADIO" I bring it in and was barely in the door, she was there " rudely" "COME SIGN FOR YOUR RENTAL" signed and threw the key at me. " MAKE SURE YOU FILL IT UP TOO". 2 days pass, no word from them. I called and Joseph answers in service, I asked and he said "YES It's READY" Word must travel because all of them is giving me RUDE service only because I had to go and do my OWN WORK to go above them to get my car parts expedited and fixed. This is something they could have done the first place. Why make a customer who just bought from you go 2 months with a broken part. and have such rude Service department. and Amanda in Rentals, RUDE RUDE RUDE.

P.S. When I dropped my car off it was just washed, When I picked it up, the hood was covered in dirt. No care in the world. Looked like a cat or animal walked all over it.

Not one manager,owner, or my own salesman who was so nice in the beginning that I attempted to involve in the ordeal made any attempts to APOLOGIZE or anything. I was a General Motors owner for the past 5 vehicles.SHAME on me for going to this place to buy. If I could do it again, it wouldn't be SOUTHLAND DODGE OF HOUMA. So humiliated and embarrassed I can't shake this off for nothing. Lost my trust in them.

So ashamed, I took the Southland dodge tag off my car until my plate is registered. Don't want anyone to know I even went to this place.

Everybody will know about the horrible service I had.