Southland Insulators

8/6/2015The homeowner (HO) contracted us to install a vapor barrier and fiberglass insulation in a crawl spaceWhen the salesman inspected the property there was no way of knowing that there are groundwater problem associated with the residence due to fluctuations of the water tableThe work was completed in a workmanlike manorApproximately one month later the HO contacted the office to inform us that he had removed gallons of water that had accumulated on top of the vapor barrierUpon inspection we informed him that he had a groundwater issueThe reason that the water had accumulated was because he now had a sealed vapor barrierThe groundwater pushed its way up through the foundation walls and forced open sealed seams on the vapor barrierWe informed him that he needed to address the groundwater issue and that we would come back and repair the vapor barrier at no charge once the ground water mitigation work was completedThe HO states “in the years I've lived in this home there has never been a problem with standing water in my crawl space" this is due to the fact that there had never been an impermeable layer of poly sealed to the walls of the crawl space to trap the bulk water once it is forced into the crawl space.The HO is the one who instructed the installation crew to seal off several of the vents because of his concern over rodents entering the crawlspaceWhen the crawl space was inspected by the superintendent the HO was informed that this was a bad ideaHowever the HO did not want them unsealed.The HO states "I have in hand a quote in the amount of $13,from an engineering firm to fix the problems created by S/**.” I have attached a copy of that quote (all personal and identifying information has been redacted)I wish to make this part of the recordThe quote is to fix a groundwater problemIt consists in its entirety of A) digging trenches around the entire perimeter of the crawl space and installing Drain Tile B) installing two Sump Pumps C) replacing the vapor barrier.The HO has a groundwater issueWhen the HO was made aware of this the HO insisted that somehow installing the vapor barrier had caused the groundwater problemThe installation of the vapor barrier did not cause the groundwater problem; it allowed the HO to realize that he has oneI understand the HO's frustration with needing to fix a pre-existing problemHowever we are not responsible to fix it.Sincerely,Adam LManager

Dear [redacted] I apologize for the inconvenienceI will review our practices to ensure that this doesn’t happen again in the future.Sincerely,Adam L Manager

Dear *** ***,
Regarding ID ***I show no record of her calling inThe name is not in the lead software and no appointment date was setAll leads are distributed to the sales persons via the softwareYou should inquire with the homeowner to ensure that this is in fact in
regards to our companyWhat we often find is that homeowners who are getting multiple estimates from multiple companies often get them confusedPlease let me know what you find out.Sincerely,Adam L
Manager

8/6/2015The homeowner (HO) contracted us to install a vapor barrier and fiberglass insulation in a crawl space. When the salesman inspected the property there was no way of knowing that there are groundwater problem associated with the residence due to fluctuations of the water table. The work was...

completed in a workmanlike manor. Approximately one month later the HO contacted the office to inform us that he had removed 15 gallons of water that had accumulated on top of the vapor barrier. Upon inspection we informed him that he had a groundwater issue. The reason that the water had accumulated was because he now had a sealed vapor barrier. The groundwater pushed its way up through the foundation walls and forced open sealed seams on the vapor barrier. We informed him that he needed to address the groundwater issue and that we would come back and repair the vapor barrier at no charge once the ground water mitigation work was completed. The HO states “in the 24 years I've lived in this home there has never been a problem with standing water in my crawl space" this is due to the fact that there had never been an impermeable layer of poly sealed to the walls of the crawl space to trap the bulk water once it is forced into the crawl space.The HO is the one who instructed the installation crew to seal off several of the vents because of his concern over rodents entering the crawlspace. When the crawl space was inspected by the superintendent the HO was informed that this was a bad idea. However the HO did not want them unsealed.The HO states "I have in hand a quote in the amount of $13,957.20 from an engineering firm to fix the problems created by S/**.” I have attached a copy of that quote (all personal and identifying information has been redacted). I wish to make this part of the record. The quote is to fix a groundwater problem. It consists in its entirety of A) digging trenches around the entire perimeter of the crawl space and installing Drain Tile B) installing two Sump Pumps C) replacing the vapor barrier.The HO has a groundwater issue. When the HO was made aware of this the HO insisted that somehow installing the vapor barrier had caused the groundwater problem. The installation of the vapor barrier did not cause the groundwater problem; it allowed the HO to realize that he has one. I understand the HO's frustration with needing to fix a pre-existing problem. However we are not responsible to fix it.Sincerely,Adam LManager

Dear [redacted]I apologize for the inconvenience. I will review our practices to ensure that this doesn’t happen again in the future.Sincerely,Adam L
Manager

8/6/2015The homeowner (HO) contracted us to install a vapor barrier and fiberglass insulation in a crawl space. When the salesman inspected the property there was no way of knowing that there are groundwater problem associated with the residence due to fluctuations of the water table. The...

work was completed in a workmanlike manor. Approximately one month later the HO contacted the office to inform us that he had removed 15 gallons of water that had accumulated on top of the vapor barrier. Upon inspection we informed him that he had a groundwater issue. The reason that the water had accumulated was because he now had a sealed vapor barrier. The groundwater pushed its way up through the foundation walls and forced open sealed seams on the vapor barrier. We informed him that he needed to address the groundwater issue and that we would come back and repair the vapor barrier at no charge once the ground water mitigation work was completed. The HO states “in the 24 years I've lived in this home there has never been a problem with standing water in my crawl space" this is due to the fact that there had never been an impermeable layer of poly sealed to the walls of the crawl space to trap the bulk water once it is forced into the crawl space.The HO is the one who instructed the installation crew to seal off several of the vents because of his concern over rodents entering the crawlspace. When the crawl space was inspected by the superintendent the HO was informed that this was a bad idea. However the HO did not want them unsealed.
The HO states "I have in hand a quote in the amount of $13,957.20 from an engineering firm to fix the problems created by S/**.” I have attached a copy of that quote (all personal and identifying information has been redacted). I wish to make this part of the record. The quote is to fix a groundwater problem. It consists in its entirety of A) digging trenches around the entire perimeter of the crawl space and installing Drain Tile B) installing two Sump Pumps C) replacing the vapor barrier.
The HO has a groundwater issue. When the HO was made aware of this the HO insisted that somehow installing the vapor barrier had caused the groundwater problem. The installation of the vapor barrier did not cause the groundwater problem; it allowed the HO to realize that he has one. I understand the HO's frustration with needing to fix a pre-existing problem. However we are not responsible to fix it.
Sincerely,
Adam L
Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:On October 26 at 1:17 pm I called Southland Insulation for an estimate to insulate my attic. The receptionist ask for my name, phone number and address. (I used my married name [redacted]). The receptionist told me that one their technician will contact me to schedule an appointment.  On October 1 at 2:35 pm Robert from Southland Insulation called and left a message on my voice mail ( I still have save the voice mail for future reference). On October 2 at 3:37 pm Robert from Sothland Insulation called me again and left a message in regards my interest to get an estimate for insulate my attic.  On October 9, at 10:14 am I called Robert to make an appointment for October 14 between 3:30 pm and 3:45pm.On October 14 at 4:26 pm I called Robert and called him again at 4:27 pm and left a message asking him if he was on his way or if he was running late. Robert did not called back.Then I decided to contact the office on October 14 at 4:43 pm to ask about the status of the technician and what time he was going to show up.  The lady who answered the phone told me that she was going to try to reach the technician and she will contact me back with some information. I have not received any called back yet.I am more than welcome to share my phone calls log and voice mails where it shows I did contact Southland Insulation and that I did arranged an appointment with Robert who never showed up.
Regards,
[redacted]