Comfort Zone Heating And Air is a very professional CompanyLook forward to working with them in the future for our heating and air needsThey are always willing to come out and assist the Customer whenever an emergency arises
In reference to [redacted] , our company is trying to satisfy the customer and have went out to residence to resolve any issuesThe unit was originally installed on October 04, with a split system The system is a Airtemp with a year warranty on all parts and year warranty on parts.We did visit Mr [redacted] 's residence in August and did add a charge to unitMr [redacted] stated that he called back in months, which is November and at this point and time the first year had passed by month Our records also show that the Diagnosis for the A Coil replacement was on 10/17/in which the filters were dirty and the A Coil was restrictedThese problems were addressed to Mr [redacted] and it was mentioned to him about Housekeeping, in which those words only reflected the changing of the filtersThere is pictures that show the severity of the filters, in which the dirt is very noticeable The R410A systems due work at a higher pressure than the existing systems and do not like dirty filtersThe filters are supposed to be cleaned or changed once a month, which these had not been Evidence from the pictures is clearly visible.Mr [redacted] 's bill came to $on 10/21/2014, with invoice number His invoice was as follows: to install new A Coil $for hours of labor plus the initial diagnosis of $for 10/17/This invoice was paid on 10/21/with check number Dirty filter's will void warranty but we did overlook the situation and filed the claim.One of the best accurate measure's of obtaining a leak is by putting high pressure gas into the system in which as we promised that we would come on March 25, and also talked to homeowner during the time we were on premisesAlso Mr [redacted] 's son is the one who actually does live in the residence at that particular time, in which we are under the understanding he has bought a house and will be moving outWe also had explained everything to him alsoOn March 25, we arrived and did various test on the system trying to locate a leak anywhereOur method's included high pressure gas with soap up method and several different leak detector instruments and was still unable to locate the source of the problem We didn't make the system, we only installed the system and at all areas that pertain to areas that was brazed or tightened have no existing leaks We do not like having a unsatisfied customer and it is very unusual that since no complaints have been filed until now.My husband had promised to locate the source of the problem and the issue is not able to be located up this momentMinimum leaks are sometimes impossible to find and may take several attempts to locateUpon completion of our call on March 25, following hours of searching for the leak it was still not identifiedWe recharge the system and locked the doors as requested.Until we obtain a letter from you in which we assume was a cross reference due to the dates that are provided, Mr [redacted] had not called back and we assumed everything is running accordinglyWith the temperatures on March 08, and the weather being as hot as it reached in Ringgold, VaThere still was no call.Our company did tell him that we would try to locate the leak but sometimes unfortunately it doesn"t work out according to the way you would like itOur company has placed a order for a dye kit , which is manufactured approved and can be used according to manufacturer's recommendation'sThis isn't the way that I would prefer to check a system but can be done upon customer's request with written consent to perform the test but the customer would have to pay the cost of the test as well.We have tried to satisfied Mr [redacted] on numerous occasions and we have obviously passed the first yearMr [redacted] does have several options he can persueThere are numerous HVAC dealers that can operate on the system that is licensed as well but also note that our company has may years of experience in the modular/mobile home lineSince 1987, my husband has installed and serviced many homes during this timeHis experience speaks for itself with references that are very long.Until now Mr [redacted] has not had no more charges submitted to him, the last visit was very costly on our partUnderstand we are a small business trying to make a living and that is why we strive 100% to satisfy the customerWhich doesn't mean that every customer can always be satisfied.It is acknowledged of the money that Mr [redacted] has spent but also note that any profit made off of Mr [redacted] has now exceeded our initial labor that is tied into the original contract.If there are any further questions, please feel free to call.Thank You, [redacted] @ Comfort Zone Heating And Air[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Comfort Zone Heating & Air produced everything on my Heat & Air Unit InstallmentThey were very timely and professional mannerYou don't see many company's that work like this anymore
Comfort Zone Heating And Air is a very professional CompanyLook forward to working with them in the future for our heating and air needsThey are always willing to come out and assist the Customer whenever an emergency arises
In reference to [redacted] , our company is trying to satisfy the customer and have went out to residence to resolve any issuesThe unit was originally installed on October 04, with a split system The system is a Airtemp with a year warranty on all parts and year warranty on parts.We did visit Mr [redacted] 's residence in August and did add a charge to unitMr [redacted] stated that he called back in months, which is November and at this point and time the first year had passed by month Our records also show that the Diagnosis for the A Coil replacement was on 10/17/in which the filters were dirty and the A Coil was restrictedThese problems were addressed to Mr [redacted] and it was mentioned to him about Housekeeping, in which those words only reflected the changing of the filtersThere is pictures that show the severity of the filters, in which the dirt is very noticeable The R410A systems due work at a higher pressure than the existing systems and do not like dirty filtersThe filters are supposed to be cleaned or changed once a month, which these had not been Evidence from the pictures is clearly visible.Mr [redacted] 's bill came to $on 10/21/2014, with invoice number His invoice was as follows: to install new A Coil $for hours of labor plus the initial diagnosis of $for 10/17/This invoice was paid on 10/21/with check number Dirty filter's will void warranty but we did overlook the situation and filed the claim.One of the best accurate measure's of obtaining a leak is by putting high pressure gas into the system in which as we promised that we would come on March 25, and also talked to homeowner during the time we were on premisesAlso Mr [redacted] 's son is the one who actually does live in the residence at that particular time, in which we are under the understanding he has bought a house and will be moving outWe also had explained everything to him alsoOn March 25, we arrived and did various test on the system trying to locate a leak anywhereOur method's included high pressure gas with soap up method and several different leak detector instruments and was still unable to locate the source of the problem We didn't make the system, we only installed the system and at all areas that pertain to areas that was brazed or tightened have no existing leaks We do not like having a unsatisfied customer and it is very unusual that since no complaints have been filed until now.My husband had promised to locate the source of the problem and the issue is not able to be located up this momentMinimum leaks are sometimes impossible to find and may take several attempts to locateUpon completion of our call on March 25, following hours of searching for the leak it was still not identifiedWe recharge the system and locked the doors as requested.Until we obtain a letter from you in which we assume was a cross reference due to the dates that are provided, Mr [redacted] had not called back and we assumed everything is running accordinglyWith the temperatures on March 08, and the weather being as hot as it reached in Ringgold, VaThere still was no call.Our company did tell him that we would try to locate the leak but sometimes unfortunately it doesn"t work out according to the way you would like itOur company has placed a order for a dye kit , which is manufactured approved and can be used according to manufacturer's recommendation'sThis isn't the way that I would prefer to check a system but can be done upon customer's request with written consent to perform the test but the customer would have to pay the cost of the test as well.We have tried to satisfied Mr [redacted] on numerous occasions and we have obviously passed the first yearMr [redacted] does have several options he can persueThere are numerous HVAC dealers that can operate on the system that is licensed as well but also note that our company has may years of experience in the modular/mobile home lineSince 1987, my husband has installed and serviced many homes during this timeHis experience speaks for itself with references that are very long.Until now Mr [redacted] has not had no more charges submitted to him, the last visit was very costly on our partUnderstand we are a small business trying to make a living and that is why we strive 100% to satisfy the customerWhich doesn't mean that every customer can always be satisfied.It is acknowledged of the money that Mr [redacted] has spent but also note that any profit made off of Mr [redacted] has now exceeded our initial labor that is tied into the original contract.If there are any further questions, please feel free to call.Thank You, [redacted] @ Comfort Zone Heating And Air[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Positive experience
Comfort Zone Heating & Air produced everything on my Heat & Air Unit InstallmentThey were very timely and professional mannerYou don't see many company's that work like this anymore