Southside Cleaners & Concierge

in response to above-referenced consumer inquiryArden is a leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brandsCustomers are able to purchase products a variety of ways including on the Elizabeth Arden website - [redacted] The Customer Service function for orders placed through this website is managed in coordination with our e-commerce service provider, PFSWebOn November 25, 2017, [redacted] placed an on-line order for (4) units of Advanced Ceramide Capsules Daily Youth Restoring Serum PieceDuring checkout, the consumer was allowed to combine multiple codes that were neither advertised to be combined nor intended to be combined in one single order, resulting in a sales price of $eachOn November 26, 2017, per standard protocol, [redacted] order was cancelled due to the error in promotional code allowanceConcurrently, a personalized and automated email was issued to [redacted] advising her of the order cancellation with the accommodation of a 30% discount on a one time minimum order of $ [redacted] was not charged for the original orderOn December 4, 2017, Elizabeth Arden received further correspondence regarding [redacted] order cancellation with documentation following on December 8, 2017, supporting Elizabeth Arden’s confirmation email to her confirming receipt of her original orderAfter further correspondence with [redacted] and as a gesture of good will, [redacted] was notified via email on December 11, 2017, of a complimentary shipment of (3) units of Advanced Ceramide Capsules Daily Count Piece that would be delivered to her address void of all feesOn December 14, 2017, [redacted] confirmed receipt of the complimentary products and her acceptance of the shipment contents and qualityElizabeth Arden wants the customer to be satisfied and have a positive experience when placing orders on its websiteAt this time, Elizabeth Arden believes it has completely resolved [redacted] complaint

n response to above-referenced consumer inquiryArden is a leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brandsCustomers are able to purchase products a variety of ways including on the Elizabeth Arden website - www.elizabetharden.comThe Customer Service function for orders placed through this website is managed in coordination with our e-commerce service provider, [redacted] On November 25, 2017, [redacted] placed an on-line order for (1) unit Advanced Ceramide Capsules Piece (on-line only offer), (1) unit Prevage Anti-Aging Eye Serum fl.oz., (1) unit Advanced Ceramide Daily Capsules Piece, (1) unit SUPERSTART Renewal Booster floz., (1) unit Prevage Anti-Aging Daily Serum and (1) Complimentary GiftDuring checkout, the consumer was allowed to combine multiple codes that were neither advertised to be combined nor intended to be combined in one single order, resulting in a total order sales price of $On November 26, 2017, per standard protocol, [redacted] order was cancelled due to the error in promotional code allowanceConcurrently, a personalized and automated email was issued to [redacted] advising her of the order cancellation with the accommodation of a 30% discount on a one time minimum order of $ [redacted] was not charged for the original orderOn December 4, 2017, Elizabeth Arden received further correspondence regarding [redacted] order cancellation with documentation following on December 11, 2017, supporting Elizabeth Arden’s confirmation email to her confirming receipt of her original orderAfter further correspondence with [redacted] and as a gesture of good will, [redacted] was notified via email on December 11, 2017, of a complimentary shipment of (2) units Advanced Ceramide Capsules Piece, (1) unit Pervage Anti-Aging Eye Serum floz., (1) unit Advanced Ceramide Daily Capsules Piece, (1) unit SUPERSTART Renewal Booster flozand (1) unit Prevage Anti-Aging Daily Serum flozthat would be delivered void of all charges to her addressOn December 13, 2017, [redacted] order was confirmed as delivered via [redacted] Tracking number [redacted] Elizabeth Arden wants the customer to be satisfied and have a positive experience when placing orders on its websiteAt this time, Elizabeth Arden believes it has completely resolved MsSun’s complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I accept the resolution based on the fact that I did get my refundI also want to stress that, according to the statement "During checkout, the consumer was allowed to combine multiple codes that were neither advertised to be combined nor intended to be combined in one single order, resulting in a sales price of $each.", the e-commerce website needs to be taken good care of, as during checkout, as the matter of fact, the website did not express multiple codes could not be combined in any means
Regards,
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n response to above-referenced consumer inquiry. Arden is a leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brands. Customers are able to purchase products a variety of ways including on the Elizabeth Arden website...

- www.elizabetharden.com. The Customer Service function for orders placed through this website is managed in coordination with our e-commerce service provider, [redacted]. On November 25, 2017, [redacted] placed an on-line order for (1) unit Advanced Ceramide Capsules 180 Piece (on-line only offer), (1) unit Prevage Anti-Aging Eye Serum 0.6 fl.oz., (1) unit Advanced Ceramide Daily Capsules 30 Piece, (1) unit SUPERSTART Renewal Booster 0.17 fl. oz., (1) unit Prevage Anti-Aging Daily Serum and (1) Complimentary Gift. During checkout, the consumer was allowed to combine multiple codes that were neither advertised to be combined nor intended to be combined in one single order, resulting in a total order sales price of $288.27. On November 26, 2017, per standard protocol, [redacted] order was cancelled due to the error in promotional code allowance. Concurrently, a personalized and automated email was issued to [redacted] advising her of the order cancellation with the accommodation of a 30% discount on a one time minimum order of $150. [redacted] was not charged for the original order. On December 4, 2017, Elizabeth Arden received further correspondence regarding [redacted] order cancellation with documentation following on December 11, 2017, supporting Elizabeth Arden’s confirmation email to her confirming receipt of her original order. After further correspondence with [redacted] and as a gesture of good will, [redacted] was notified via email on December 11, 2017, of a complimentary shipment of (2) units Advanced Ceramide Capsules 90 Piece, (1) unit Pervage Anti-Aging Eye Serum 0.6 fl. oz., (1) unit Advanced Ceramide Daily Capsules 60 Piece, (1) unit SUPERSTART Renewal Booster 1.0 fl. oz. and (1) unit Prevage Anti-Aging Daily Serum 1.7 fl. oz. that would be delivered void of all charges to her address. On December 13, 2017, [redacted] order was confirmed as delivered via [redacted] Tracking number [redacted]. Elizabeth Arden wants the customer to be satisfied and have a positive experience when placing orders on its website. At this time, Elizabeth Arden believes it has completely resolved Ms. Sun’s complaint

in response to above-referenced consumer inquiry. Arden is a leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brands. Customers are able to purchase products a variety of ways including on the Elizabeth Arden website...

- [redacted]. The Customer Service function for orders placed through this website is managed in coordination with our e-commerce service provider, PFSWeb. On November 25, 2017, [redacted] placed an on-line order for (4) units of Advanced Ceramide Capsules Daily Youth Restoring Serum 60 Piece. During checkout, the consumer was allowed to combine multiple codes that were neither advertised to be combined nor intended to be combined in one single order, resulting in a sales price of $29.40 each. On November 26, 2017, per standard protocol, [redacted] order was cancelled due to the error in promotional code allowance. Concurrently, a personalized and automated email was issued to [redacted] advising her of the order cancellation with the accommodation of a 30% discount on a one time minimum order of $150. [redacted] was not charged for the original order. On December 4, 2017, Elizabeth Arden received further correspondence regarding [redacted] order cancellation with documentation following on December 8, 2017, supporting Elizabeth Arden’s confirmation email to her confirming receipt of her original order. After further correspondence with [redacted] and as a gesture of good will, [redacted] was notified via email on December 11, 2017, of a complimentary shipment of (3) units of Advanced Ceramide Capsules Daily Count 90 Piece that would be delivered to her address void of all fees. On December 14, 2017, [redacted] confirmed receipt of the complimentary products and her acceptance of the shipment contents and quality. Elizabeth Arden wants the customer to be satisfied and have a positive experience when placing orders on its website. At this time, Elizabeth Arden believes it has completely resolved [redacted] complaint.