Southside Motors

RE: Complaint from [redacted] - [redacted] April 14, 2016To Whom It May Concern:Dear Sir or Madam:Ms [redacted] points out she purchased the vehicle “as is” from the dealership with a third party warranty included in the price of the vehicle [Exhibits A,B]Why Southside Motors would be responsible for anything after that is beyond meWhen our mechanics did take a look at the issue for Ms [redacted] , a wiring issue was diagnosedThere are hundreds of feet of wire in a vehicleOur mechanics worked hard to find the issueWhen they did find the issue, the shorted wire was repairedAt no time was a wheel baring replacedPlus the temperature sensor worked perfectly when the vehicle left.I do take real exception to the idea that somehow Southside Motors or our technicians put people’s lives in dangerWe were not driving when an accident occurredWas it the ABS system’s fault or a distracted driver, or wet conditions, or any number of other possibilities? Without a police report, we cannot say for sureAlso, why is it Southside Motors or our technicians fault if Ms [redacted] decided to allow her son to continue to drive the car after the first accident?At the end of the day, Ms [redacted] bought a year old vehicle for $Whether she chose to or not, Ms [redacted] had the opportunity to test drive the vehicle[Exhibit C] Whether she chose to or not, Ms [redacted] had the opportunity to have a mechanic look it over before she purchased the vehicle[Exhibit C] Ms [redacted] was provided a list of possible major defects that may incur in used motors vehicles on which “ brake system” is listed[Exhibit D]I am very sorry Ms [redacted] is unhappy with her vehicleAs she points out in her complaint, she never informed us of any further issues after she purchased her vehicleAs far as we knew, the repairs we performed at a deep discount fixed the issue and all was wellWe would have welcomed a chance to review what the other mechanic had found or taken another look at the vehicle to try to make Ms [redacted] happy.Sincerely,Michael R***Co-OwnerSouthside MotorsAll Credit Motors

Since my complaint to you on 2/18/16, I have not received any correspondence from Bernards Auto Repair and Parts LLC He has not addressed this complaint with me nor has he done anything to try to rectify the problem I feel like I have been taken advantage of and have suffered a loss that he, [redacted] , is responsible for My next step is to contact the local television investigators to investigate the problem Anything you, Revdex.com, can do to further assist me in this matter would be greatly appreciate Sincerely [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

December 1, 2017[redacted]Revdex.com of Western Pennsylvania 400 Holiday Drive, Suite 220 Pittsburgh, Pennsylvania 15220Re: Complaint ID [redacted] ([redacted])Dear Ms. [redacted]:We have received your letter of November 8, 2017, as well as follow-ups of November 19 and 21, regarding the complaint filed by [redacted] on November 7. We welcome the chance to respond, and we apologize for the delay.On July 24, 2017, Ms. [redacted] entered into a Consumer Lease Agreement (Exhibit A) with Southside Motors for a 2009 Pontiac G6 (VIN [redacted]). In the Agreement, she acknowledged the following:• in Lease Disclosure 4, Section AA: that she was purchasing a voluntary service contract;• in Lease Disclosure 7: that she received the vehicle in good operating condition, with all parts and equipment in place and functional;• in Lease Disclosure 9: that the Agreement carries no express or implied warranty; and• in Term 8: that any and all maintenance or repairs must be performed at her sole expense.In the Vehicle Condition Addendum (Exhibit B) to the Agreement, Ms. [redacted] acknowledged the following:• in Additional Term 1: that she was taking possession of the vehicle “AS IS” [emphasis in context];• in Additional Term 2: that all repairs would be her complete responsibility;• in Additional Term 3: that the service contract she purchased is third-party and that “no impliedwarranty is included in the price of this vehicle” [emphasis in context];• in Additional Terms 4 and 5: that she had had the opportunity to test drive the vehicle and to havethe vehicle inspected by a mechanic of her choice; and• in Additional Term 7: that any repairs that we, as the dealer, choose to make would be at our sole discretion.In the Agreement addendum Additional Program Notes (Exhibit C, Fact 1), as well as in the addendum Quick Reference Checklist (Exhibit D) to the Agreement, Ms. [redacted] again acknowledged that she was taking possession of the vehicle “AS IS” [emphasis in contexts]. Also in the Quick Reference Checklist, she acknowledged that she would be responsible for the costs of any and all repairs, that the service contract she purchased may be limited by its third-party provider, and that “no implied warranty is included in the price of this vehicle” [emphasis in context].Ms. [redacted] purchased and signed a service contract (Exhibit E) from GWC Warranty Corporation. As a third-party provider, for which Southside Motors acts only as agent for the application, GWC sets its own policies, procedures, and requirements for service coverage.On July 25, Ms. [redacted] informed us of the issue with the battery. We apologized for her inconvenience and sent our mechanic to her home to install a new battery free of charge.On or about My 27, Ms. [redacted] brought her vehicle in to have the brakes, windshield wipers, and seat checked. We adjusted the brake pads, filled the wiper fluid reservoir, and attempted to fix the seat, getting it to move as it had previously. (Please note that there was no problem with the seat before Ms. [redacted] took possession of the vehicle.) We did tell her, though, that the seat would probably get stuck again and that we would attempt to find another one. We stated no guarantee, as new seats are no longer made for this eight-year-old car.On or about August 1, a replacement seat arrived, and Ms. [redacted] scheduled a service appointment for August 14. However, as that date approached, she had to reschedule. On or about September 5, Ms. [redacted] brought the car in to have the seat replaced. We acknowledged that, while the seat we found was in better condition than the one that was in the vehicle at the time of contract, it did not match when we put the new seat next to the old one. Ms. [redacted] was given the option to have the replacement seat installed free of charge or to retain the already-installed one, and she chose the latter.Subsequently, Ms. [redacted] called us and asked where we had purchased the battery that our mechanic had installed post-contract. Since we acquire parts from four different distributors, we could not readily identify where we bought that specific item. However, I told her that we could find the battery manufacturer’s warranty information for her if she could provide the brand name of the battery. She responded that she could not. I then asked her to have her mechanic call me with the brand name printed on the battery, and she hung up on me.Southside Motors cannot comment, of course, on any possible repairs done for or parts provided to Ms. [redacted] by General Motors or by Advance Auto. We do not, nor have we ever, denied any parts or services that we have provided to Ms. [redacted], nor any conversations thereof. In fact, we stand by it. I do, however, categorically deny ever referring to Ms. [redacted] directly or indirectly as “honey,” or anything of the like. At Southside Motors, such misogynistic behavior is not acceptable with or regarding our management, staff, or customers.Sincerely,Michael R[redacted]Co-Owner & Service Manager

I offer the following addition to my original complaint about Southside Motors:After multiple “dead battery” incidents, I took my car to the GM dealer in October and their computer analysis recommended having the solenoid in the door replaced because it may be causing the interior lights and...

radio to remain “on” after parking the car causing a recurring dead battery.  I had the recommended solenoid replaced on 11/13/17. The car appeared fine until 11/20/17 when I went out to get into the vehicle and the battery was dead, AGAIN.  I had the wrecker service come and jump start the car. I then took it to Advanced Auto to have them test the battery, AGAIN, since this is where Southside Motors had purchased it, although Southside Motors had denied replacing the battery. Advanced Auto said that there's something drawing down the battery after I turn the car “off” and that I need to disconnect the battery at night, until I can get it checked out by my mechanic, or the car will have a dead battery every morning.  My vehicle is parked out in the open parking lot and this has become a real problem as I must stand out in the cold while I disconnect/ reconnect the battery’s cable! In addition, I had to purchase a wrench to perform this operation!

We have received your February 2, 2015, electronic notification of complaint number [redacted], filed by [redacted] on January 31. Thank you for this opportunity to respond. On November 21, 2014, Ms. [redacted] entered into a Retail Installment Contract and Security Agreement (Exhibit...

A) with Southside Motors for a 2005 [redacted]. The vehicle had previously undergone a post-auction evaluation conducted by the [redacted], as well as evaluation and preparation by Southside Motors' mechanics. As part of the Agreement, Ms. [redacted] signed a Vehicle Condition Addendum (Exhibit B), acknowledging that she was purchasing a third-party service contract; that she was taking possession of the vehicle as-is; that all repairs, no matter of the severity or time of occurrence, would be her complete responsibility; that she had had the opportunity to test drive the vehicle; and that she had had the opportunity to have the vehicle inspected by a mechanic of her choice before signing. Since the potential for future issues cannot be precisely predicted by neither dealer nor customer, Southside Motors provided to Ms. [redacted] a list of some major defects that may occur in used motor vehicles (Exhibit C), which she also signed. Ms. [redacted] purchased and signed a service contract (Exhibit D) from [redacted] Corporation. As a third-party provider, for which Southside Motors acts only as agent for the application, [redacted] sets its own policies, procedures, and requirements for coverage. On December 8, Ms. [redacted] brought the vehicle to us for evaluation and potential repair. Please note that this was ten (10) days after Ms. [redacted] alleges in her complaint that symptoms began. (Southside Motors was open for business during eight [8] of those days.) Despite the vehicle having been sold as-is, Southside Motors' mechanics performed the following (Exhibit E), all of which at Ms. [redacted]'s request and at no cost to her: •         sanding and cleaning of the rear brake shoes and drums, respectively, •         replacement of the left rear tire, •         replacement of the right rear brake light, •         replacement of the PCV valve elbow connector (also called an L boot),•         cleaning of the throttle body (which is part of the air intake system of all fuel-injected engines), and •         cleaning of a fuel injector. In addition, when Ms. [redacted] returned on December 10, our mechanics re-clamped the throttle body hose. At that time, the check engine light was not illuminated, and during neither days' visit was there any sort of leak or overflow issue. Our staff received no further communications from Ms. [redacted] after December 10. Regarding any alleged issues with the vehicle that may have been diagnosed by third-party mechanics, we would have been unaware. Further, Southside Motors would have no control over the policies, procedures, or pricing set by said mechanics. On January 31, 2015, Ms. [redacted] posted to Southside Motors' [redacted] social media page a paragraph almost verbatim to the complaint that she submitted to your organization on the same day. While we understand Ms. [redacted] frustration with the conflicting information that she has received from multiple third-party mechanics, and she has all right to air her grievances publicly, the timing leads us to believe that her official complaint may not have been filed in good faith, as the Revdex.com's process is one of cooperation, rather than of playing “gotcha.”Sincerel SSincerely Sincerely, [redacted]Marketing & Customer Relations

RE: Complaint from [redacted] - [redacted] April 27, 2016 Dear Sir or Madam,On April 6th 2016, we were informed of a complaint from a customer [redacted]. I was not aware of the situation at the time, however after talking to the customer and insurance company I have taken disciplinary...

steps towards Sean. He has been suspended for 2 weeks without pay and was not payed his commission for the sale that was done on April 5th. I have apologized to Ms. [redacted] for any wrong doing from our sales staff and would like to take this opportunity to do so again. We pride ourselves on treating people fairly, with respect, and being an honest car dealership.I am also sorry to hear Ms. [redacted] is not happy with how prices are disclosed. Perhaps there was confusion between our traditional financing options and our Rent to Own Program. However, every nickel to be spent by Ms. [redacted] is disclosed on the Rent to Own program contract. I have enclosed a copy of that contract to show Ms. [redacted] signed and initialed and knew exactly what she was paying before she left. Again, I want to apologize for any inconvenience this has caused and will take steps to ensure this never occurs again.Thank you,Guy G[redacted] Co-Owner Southside Motors [redacted] ###-###-####

RE: Complaint from [redacted] - [redacted]
April 14, 2016To Whom It May Concern:Dear Sir or Madam:Ms. [redacted] points out she purchased the vehicle “as is” from the dealership with a third party warranty included in the price of the vehicle [Exhibits A,B]. Why Southside Motors would be responsible...

for anything after that is beyond me. When our mechanics did take a look at the issue for Ms. [redacted], a wiring issue was diagnosed. There are hundreds of feet of wire in a vehicle. Our mechanics worked hard to find the issue. When they did find the issue, the shorted wire was repaired. At no time was a wheel baring replaced. Plus the temperature sensor worked perfectly when the vehicle left.I do take real exception to the idea that somehow Southside Motors or our technicians put people’s lives in danger. We were not driving when an accident occurred. Was it the ABS system’s fault or a distracted driver, or wet conditions, or any number of other possibilities? Without a police report, we cannot say for sure. Also, why is it Southside Motors or our technicians fault if Ms. [redacted] decided to allow her son to continue to drive the car after the first accident?At the end of the day, Ms. [redacted] bought a 14 year old vehicle for $3995. Whether she chose to or not, Ms. [redacted] had the opportunity to test drive the vehicle. [Exhibit C] Whether she chose to or not, Ms. [redacted] had the opportunity to have a mechanic look it over before she purchased the vehicle. [Exhibit C] Ms. [redacted] was provided a list of possible major defects that may incur in used motors vehicles on which “ brake system” is listed. [Exhibit D]I am very sorry Ms. [redacted] is unhappy with her vehicle. As she points out in her complaint, she never informed us of any further issues after she purchased her vehicle. As far as we knew, the repairs we performed at a deep discount fixed the issue and all was well. We would have welcomed a chance to review what the other mechanic had found or taken another look at the vehicle to try to make Ms. [redacted] happy.Sincerely,Michael R[redacted]Co-OwnerSouthside MotorsAll Credit Motors

Since my complaint to you on 2/18/16, I have not received any correspondence from Bernards Auto Repair and Parts LLC.  He has not addressed this complaint with me nor has he done anything to try to rectify the problem.  I feel like I have been taken advantage of and have suffered a loss...

that he, [redacted], is responsible for.  My next step is to contact the local television investigators to investigate the problem.  Anything you, Revdex.com, can do to further assist me in this matter would be greatly appreciate.  Sincerely [redacted]

Review: Message:

I purchased a vehicle from south side motors yesterday. The salesman Sean was very unprofessional and demeanor changed as well when my male friend came after awhile of me being there. They don't have pricing listed on any vehicle u til the paperwork is drawn up, and the salesman had a female call my insurance company to add the vehicle to my policy stating I gave him permission to handle the call on a 3 way and had to drop the line, only when I called later yesterday to add the vehicle the rep disclosed it was already on stating previous rep made above remarks. Today they've called me 4 times total. On the initial call I spoke to Sean and advised him of what he had done and told him we'd talk later then within five mins guy called he left a message then another number from them called I missed and called back to find it was guy yet again, I told him same thing I was working and couldn't talk we'd talk later about 430/5 Sean called again.

Totally unprofessional and illegal this can be considered fraud according to nationwide and was forwarded to management. I felt the need to inform the Revdex.com of this issue so it doesn't happen to anyone else.Desired Settlement: They need to disclose pricing of all their vehicles prior to any paperwork, they need to adhere to all laws.

The salesman clearly committed fraud calling my insurance having someone claim to be me giving him authorization to make changes to my policy.

I wish to be credited at least 4 thousand off purchase price to include the same warranty as well. The blue book on this vehicle is 6800 not 14800. They never informed me of the price of the vehicle just stated payment would range between 350-395

Business

Response:

RE: Complaint from [redacted] - [redacted] April 27, 2016 Dear Sir or Madam,On April 6th 2016, we were informed of a complaint from a customer [redacted]. I was not aware of the situation at the time, however after talking to the customer and insurance company I have taken disciplinary steps towards Sean. He has been suspended for 2 weeks without pay and was not payed his commission for the sale that was done on April 5th. I have apologized to Ms. [redacted] for any wrong doing from our sales staff and would like to take this opportunity to do so again. We pride ourselves on treating people fairly, with respect, and being an honest car dealership.I am also sorry to hear Ms. [redacted] is not happy with how prices are disclosed. Perhaps there was confusion between our traditional financing options and our Rent to Own Program. However, every nickel to be spent by Ms. [redacted] is disclosed on the Rent to Own program contract. I have enclosed a copy of that contract to show Ms. [redacted] signed and initialed and knew exactly what she was paying before she left. Again, I want to apologize for any inconvenience this has caused and will take steps to ensure this never occurs again.Thank you,Guy G[redacted] Co-Owner Southside Motors [redacted] ###-###-####

Review: I bought a car from Guy at the Southside location. He was very nice, but somewhat unknowledgeable about the car we were looking at. Since we bought the car late, on a Thursday, we had to go to the West Mifflin location to finish the paperwork. The very next day, the check engine and ABS lights both came on. When I went to do the paperwork, I talked to Don, who called Guy, and we worked out that they would do the work at half price. I just had to call back and make an appointment. I called the West Mifflin location that week to make the appointment and talked to the owner (I can not for the life of me remember his name.). He was very rude over the phone and didn't want to help me. I told him that Guy had promised to do it and he was NOT happy. We finally agreed that I would come to get the work done on a Wednesday. I got there around 10 am and they took the car right back. I sat there and listened to the friendly conversations for HOURS (some of which totally bashed Guy). The owner told me that they were fixing a temperature sensor and a wheel bearing. I asked several times what was taking so long and was told the mechanic was "trying to trace a short in the wire". They finally gave me the keys around 230pm. I paid in cash and only got a general receipt for "repairs".

The next day, the lights were back on. The brakes lock up due to the ABS problem. My son has been in 2 accidents due to this problem (luckily with a guardrail and not a person) and I have almost hit a car. The temperature sensor also only sometimes works.

I took the car to my mechanic and was informed that the wheel bearing was done so shoddy that I had to have it redone and the other was almost as bad. He offered to call and talk to the shop and have them redo it but I do not trust them to "fix" it again. My mechanic also did not recommend doing this.

I am extremely upset by the rudeness of the owner, the time it took to not actually fix anything, and the fact that they put ours and other people's lives in danger by not fixing the issues that they said they were fixing.

I understand that I bought this car "as is" but if I would have known that the mechanic was going to put our lives in danger, I never would have finished signing those papers.Desired Settlement: Refund

Business

Response:

RE: Complaint from [redacted] - [redacted]

April 14, 2016To Whom It May Concern:Dear Sir or Madam:Ms. [redacted] points out she purchased the vehicle “as is” from the dealership with a third party warranty included in the price of the vehicle [Exhibits A,B]. Why Southside Motors would be responsible for anything after that is beyond me. When our mechanics did take a look at the issue for Ms. [redacted], a wiring issue was diagnosed. There are hundreds of feet of wire in a vehicle. Our mechanics worked hard to find the issue. When they did find the issue, the shorted wire was repaired. At no time was a wheel baring replaced. Plus the temperature sensor worked perfectly when the vehicle left.I do take real exception to the idea that somehow Southside Motors or our technicians put people’s lives in danger. We were not driving when an accident occurred. Was it the ABS system’s fault or a distracted driver, or wet conditions, or any number of other possibilities? Without a police report, we cannot say for sure. Also, why is it Southside Motors or our technicians fault if Ms. [redacted] decided to allow her son to continue to drive the car after the first accident?At the end of the day, Ms. [redacted] bought a 14 year old vehicle for $3995. Whether she chose to or not, Ms. [redacted] had the opportunity to test drive the vehicle. [Exhibit C] Whether she chose to or not, Ms. [redacted] had the opportunity to have a mechanic look it over before she purchased the vehicle. [Exhibit C] Ms. [redacted] was provided a list of possible major defects that may incur in used motors vehicles on which “ brake system” is listed. [Exhibit D]I am very sorry Ms. [redacted] is unhappy with her vehicle. As she points out in her complaint, she never informed us of any further issues after she purchased her vehicle. As far as we knew, the repairs we performed at a deep discount fixed the issue and all was well. We would have welcomed a chance to review what the other mechanic had found or taken another look at the vehicle to try to make Ms. [redacted] happy.Sincerely,Michael R[redacted]Co-OwnerSouthside MotorsAll Credit Motors

Review: I purchased a 2005 [redacted] from Southside motors. Upon purchase, it started up appropriately. After I got home, it failed to start without giving it gas as I was turning the key. I called Southside with whom I took my car to their shop, and they repaired the "problem".

Within 15 minutes of picking it up I had to call them, the check engine light came on so I took the car there again and over that weekend it began leaking antifreeze and making new noises. Took it to their shop, they fixed the problem but I noticed a lot of swishing noises in the dash, I figured it was a little air pocket which would resolve from them muddling with the overflow tank. Now- within the last month I have started losing heat in my car. Due to having the car for almost 2 months, Southside Motors would make me take it somewhere to use my warranty.

I took it to a different shop and paid to have them do a flush in attempt to see if that was the problem. It did not resolve the heating issue. Took it to ANOTHER shop, they did the inspection which it passed but they referred me to take it to a [redacted] dealership to have them diagnose what the heating issue was. They stated it was the head gasket leaking into cyl #3. The wanted a ton of money to fix this which was only partially covered by my $100 deductible insurance. This is an over a month issue that I have been having. I overpaid for a car that they clearly knew had a problem because of the starting issue, I could have gone somewhere else and gotten the same car for less money and less problems.Desired Settlement: I would like either a refund for the entire vehicle plus the expenses I have put into it trying to resolve this large issue, or a vehicle exchange plus reimbursement for the expenses I had to invest to resolve this issue.

Business

Response:

We have received your February 2, 2015, electronic notification of complaint number [redacted], filed by [redacted] on January 31. Thank you for this opportunity to respond. On November 21, 2014, Ms. [redacted] entered into a Retail Installment Contract and Security Agreement (Exhibit A) with Southside Motors for a 2005 [redacted]. The vehicle had previously undergone a post-auction evaluation conducted by the [redacted], as well as evaluation and preparation by Southside Motors' mechanics. As part of the Agreement, Ms. [redacted] signed a Vehicle Condition Addendum (Exhibit B), acknowledging that she was purchasing a third-party service contract; that she was taking possession of the vehicle as-is; that all repairs, no matter of the severity or time of occurrence, would be her complete responsibility; that she had had the opportunity to test drive the vehicle; and that she had had the opportunity to have the vehicle inspected by a mechanic of her choice before signing. Since the potential for future issues cannot be precisely predicted by neither dealer nor customer, Southside Motors provided to Ms. [redacted] a list of some major defects that may occur in used motor vehicles (Exhibit C), which she also signed. Ms. [redacted] purchased and signed a service contract (Exhibit D) from [redacted] Corporation. As a third-party provider, for which Southside Motors acts only as agent for the application, [redacted] sets its own policies, procedures, and requirements for coverage. On December 8, Ms. [redacted] brought the vehicle to us for evaluation and potential repair. Please note that this was ten (10) days after Ms. [redacted] alleges in her complaint that symptoms began. (Southside Motors was open for business during eight [8] of those days.) Despite the vehicle having been sold as-is, Southside Motors' mechanics performed the following (Exhibit E), all of which at Ms. [redacted]'s request and at no cost to her: • sanding and cleaning of the rear brake shoes and drums, respectively, • replacement of the left rear tire, • replacement of the right rear brake light, • replacement of the PCV valve elbow connector (also called an L boot),• cleaning of the throttle body (which is part of the air intake system of all fuel-injected engines), and • cleaning of a fuel injector. In addition, when Ms. [redacted] returned on December 10, our mechanics re-clamped the throttle body hose. At that time, the check engine light was not illuminated, and during neither days' visit was there any sort of leak or overflow issue. Our staff received no further communications from Ms. [redacted] after December 10. Regarding any alleged issues with the vehicle that may have been diagnosed by third-party mechanics, we would have been unaware. Further, Southside Motors would have no control over the policies, procedures, or pricing set by said mechanics. On January 31, 2015, Ms. [redacted] posted to Southside Motors' [redacted] social media page a paragraph almost verbatim to the complaint that she submitted to your organization on the same day. While we understand Ms. [redacted] frustration with the conflicting information that she has received from multiple third-party mechanics, and she has all right to air her grievances publicly, the timing leads us to believe that her official complaint may not have been filed in good faith, as the Revdex.com's process is one of cooperation, rather than of playing “gotcha.”Sincerel SSincerely Sincerely, [redacted]Marketing & Customer Relations

The only thing I can say to Southside motors is a big THANK YOU! My husband and I searched and searched for a car lot to get us a vehicle - but none would. We went to Southside motors this passed May with only $2000 in our pocket. We had thought we'd get some 1995 Ford Taurus with 150,000 miles. Instead we got ourselves a 2007 Nissan Sentra with only 77,000 miles! Not too mention the two year warranty we were given as well. We dealt with one of the owners Guy and he was so nice! He actually talked to us and made us feel comfortable with buying a car.