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Southside Radiology Reviews (1)

June 8, of Upstate CarolinaAttn: [redacted] North Church Street Suite CGreenville, SC 29601RE [redacted] [redacted] Michelin File#: ( [redacted] Dear [redacted] We have received your email regarding [redacted] and we appreciate the opportunity to respond.I have contacted [redacted] by phone twice to discuss his tire concerns for rapid wear, but was not able to speak with himI left a voice message each time, explaining our warranty ( Michelin tires are covered for defects in workmanship and material for years or the usable life of the tread, whichever would come firstThe Michelin Latitude Tour tires are covered for mileage under an additional treadwear warranty for 65,milesThe appropriate adjustment on replacement tires would be extended as long as the tires have worn evenly and have been rotated according to the terms of the limited treadwear warranty)[redacted] contacted us by phone on 5/23/to discuss his concerns about tire wearOur represenative explained the warranty to the consumer and recommended that the consumer have an inspection for replacement tire assistance [redacted] disagreed with our process and advised the represenative that he has no desire to replace his Michelin tires with our brands, Michelin, BFGoodrich or UniroyalWe advised the consumer that he has to replace with our brands in order to get assistance or pro rata, based on tire mileage etcThe consumer advised us that he has 36,miles on his tires and the consumer chose to repalce his tires with Goodyear tiresI also explained warranty information in my voice messages.Sincerely,***Michelin Executive Reponse Team

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