I received the letter you sent me with the complaint attached in regards to ID [redacted] ( [redacted] ***) Ms, [redacted] has been a patient of ours since 7/15/ She has carried a large balance with us since 8/02/She had called us on multiple occasions asking if she could make monthly paymentsAs she mentioned in her letter to you, she "had fallen on hard times due to heart disease" Each time, we gave her permission to make monthly paymentsEach time, she defaulted on our payment arrangementsAt no time during my talks with her regarding her balance did she mention not being happy with any of the treatment she received at our office At her first appointment with us on 7/15/2011, Ms [redacted] signed a document stating "in the event this account is referred to an attorney or collection agency, the undersigned agrees to pay reasonable attorney fees, but in no case less than $100, or collections fees and court costs as permitted by laws governing these transactions" (see enclosed)In addition, we mailed a certified letter to her on 8/22/as a final reminder to pay her bill before we sent it to a collection agencyThe letter stated "Be advised that a 50% collection agency fee will be added to your balance"This letter was signed for by Ms [redacted] on 8/27/We add the additional fee to accounts we send to the collection agency to cover the charges the agency passes on to us As of 11/19/2013, she had yet to make any effort to contact our office to make any type of payment arrangementsAt that point, the account was turned over to [redacted] collection agency Please consider removing this complaint from our accountAs you can seewe were very lenient with this patient and gave her several opportunities to keep her account with us in good standing Regards, [redacted] DrsSeaver and Pittman Office Manager
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement that I called on multiple occasions is inaccurate in regard to my bill. I called many times regarding the tooth and the trouble I was having . The dental office had to put two crowns on. One of the crowns was set badly. I did complain about the way the dentist lost his temper while treating me. Tina's response to you is again inaccurate. I have no copy of anything I signed at that office. I did not sign anything stating I would pay an extra 50%!!!!!!!!!!!!!! I have no intention of doing so. This office is not thought of very well in the community due to this very same thing and how they drag out treatment to get more money. My tooth stayed infected and [redacted] knows that as does the female dentist I say to get another temp crown on. I am very displeased with the dental care I received and very dissatisfied with the continual trouble I have had with this tooth. I should not have to pay for services that are poor and an added fee which is very bad business. I am a very unhappy client who had to sit and listen to private anger form a dentist that was leaving and I feel as though that is why my tooth is still giving me a problem. The last temp crown had fallen off and I have
Regards,
[redacted]
I received the letter you sent me with the complaint attached in regards to ID [redacted]).
Ms, [redacted] has been a patient of ours since 7/15/2011. She has carried a large balance with us
since 8/02/2011. She had called us on multiple occasions asking if she could make...
monthly
payments. As she mentioned in her letter to you, she "had fallen on hard times due to heart
disease". Each time, we gave her permission to make monthly payments. Each time, she
defaulted on our payment arrangements. At no time during my talks with her regarding her
balance did she mention not being happy with any of the treatment she received at our office.
At her first appointment with us on 7/15/2011, Ms. [redacted] signed a document stating "in the
event this account is referred to an attorney or collection agency, the undersigned agrees to pay
reasonable attorney fees, but in no case less than $100, or collections fees and court costs as
permitted by laws governing these transactions" (see enclosed). In addition, we mailed a certified
letter to her on 8/22/2013 as a final reminder to pay her bill before we sent it to a collection
agency. The letter stated "Be advised that a 50% collection agency fee will be added to your
balance". This letter was signed for by Ms. [redacted] on 8/27/2013. We add the additional fee to
accounts we send to the collection agency to cover the charges the agency passes on to us. As of
11/19/2013, she had yet to make any effort to contact our office to make any type of payment
arrangements. At that point, the account was turned over to [redacted] collection agency.
Please consider removing this complaint from our account. As you can see. we were very lenient
with this patient and gave her several opportunities to keep her account with us in good standing.
Regards,
[redacted]
Drs. Seaver and Pittman
Office Manager
I received the letter you sent me with the complaint attached in regards to ID [redacted] ( [redacted] ***) Ms, [redacted] has been a patient of ours since 7/15/ She has carried a large balance with us since 8/02/She had called us on multiple occasions asking if she could make monthly paymentsAs she mentioned in her letter to you, she "had fallen on hard times due to heart disease" Each time, we gave her permission to make monthly paymentsEach time, she defaulted on our payment arrangementsAt no time during my talks with her regarding her balance did she mention not being happy with any of the treatment she received at our office At her first appointment with us on 7/15/2011, Ms [redacted] signed a document stating "in the event this account is referred to an attorney or collection agency, the undersigned agrees to pay reasonable attorney fees, but in no case less than $100, or collections fees and court costs as permitted by laws governing these transactions" (see enclosed)In addition, we mailed a certified letter to her on 8/22/as a final reminder to pay her bill before we sent it to a collection agencyThe letter stated "Be advised that a 50% collection agency fee will be added to your balance"This letter was signed for by Ms [redacted] on 8/27/We add the additional fee to accounts we send to the collection agency to cover the charges the agency passes on to us As of 11/19/2013, she had yet to make any effort to contact our office to make any type of payment arrangementsAt that point, the account was turned over to [redacted] collection agency Please consider removing this complaint from our accountAs you can seewe were very lenient with this patient and gave her several opportunities to keep her account with us in good standing Regards, [redacted] DrsSeaver and Pittman Office Manager
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement that I called on multiple occasions is inaccurate in regard to my bill. I called many times regarding the tooth and the trouble I was having . The dental office had to put two crowns on. One of the crowns was set badly. I did complain about the way the dentist lost his temper while treating me. Tina's response to you is again inaccurate. I have no copy of anything I signed at that office. I did not sign anything stating I would pay an extra 50%!!!!!!!!!!!!!! I have no intention of doing so. This office is not thought of very well in the community due to this very same thing and how they drag out treatment to get more money. My tooth stayed infected and [redacted] knows that as does the female dentist I say to get another temp crown on. I am very displeased with the dental care I received and very dissatisfied with the continual trouble I have had with this tooth. I should not have to pay for services that are poor and an added fee which is very bad business. I am a very unhappy client who had to sit and listen to private anger form a dentist that was leaving and I feel as though that is why my tooth is still giving me a problem. The last temp crown had fallen off and I have
Regards,
[redacted]
I received the letter you sent me with the complaint attached in regards to ID [redacted]).
Ms, [redacted] has been a patient of ours since 7/15/2011. She has carried a large balance with us
since 8/02/2011. She had called us on multiple occasions asking if she could make...
monthly
payments. As she mentioned in her letter to you, she "had fallen on hard times due to heart
disease". Each time, we gave her permission to make monthly payments. Each time, she
defaulted on our payment arrangements. At no time during my talks with her regarding her
balance did she mention not being happy with any of the treatment she received at our office.
At her first appointment with us on 7/15/2011, Ms. [redacted] signed a document stating "in the
event this account is referred to an attorney or collection agency, the undersigned agrees to pay
reasonable attorney fees, but in no case less than $100, or collections fees and court costs as
permitted by laws governing these transactions" (see enclosed). In addition, we mailed a certified
letter to her on 8/22/2013 as a final reminder to pay her bill before we sent it to a collection
agency. The letter stated "Be advised that a 50% collection agency fee will be added to your
balance". This letter was signed for by Ms. [redacted] on 8/27/2013. We add the additional fee to
accounts we send to the collection agency to cover the charges the agency passes on to us. As of
11/19/2013, she had yet to make any effort to contact our office to make any type of payment
arrangements. At that point, the account was turned over to [redacted] collection agency.
Please consider removing this complaint from our account. As you can see. we were very lenient
with this patient and gave her several opportunities to keep her account with us in good standing.
Regards,
[redacted]
Drs. Seaver and Pittman
Office Manager