Southtown Chrysler Inc

review
star rating 4/10/
OMG DO NOT GO HERE...I went in on Saturday because they were "offering" this great rebate dealI Picked out a truck and gave them the go ahead to processAfter a few days of no progress I went into the dealership to cancel the deal and get my deposit backThe salesman I dealt with named Dario came out and said "what are you doing the deal is good I have your approval approved from the bank already"I confirmed that the approval was everything I wanted and Dario said yes the truck you want the rate you want and $cash back you want with no negative equity from my trade inI was happy so we proceeded to transfer my registration and insurance over and started signing the paperworkNear the end I was told the bank was being slow getting the final paper work back and would I mind coming in tomorrow to sign, I said not problem
The next day comes and I find out not only did they not have the bank approved loan Dario said they had but the new approval was $less cash back than I was told the day before and I had to drop my disability insurance to get the cash back and they tried to hide $worth of negative equity into the cost of the new truck
I was shocked that the salesman lied to me saying he already had the loan approved by the bankNow remember I have already transferred everything over and had been driving the new truck because I was told everything had been approved and everything was fineTurns out they also did not transfer the reg as they assured me they would and I got pulled over and fined $for misuse of plate on Thursday
Their excuse was that they did have the loan approved but then the bank retracted it lolI contacted the lender they were talking about because its the lender I am currently with and no they never had a loan approved because they were trying to get approval to finance 55k on a 39k truck....no bank in their right mind would do that
When I did go to get my trade in truck and paperwork back I was told they could not return my original bill of sale and all the info for my contracts and protection plans for my current truck because they SHREDDED them!!!!! Now I have to run around to the bank and old dealership to try and replace it all
Not only did they not come through and make good on the original approval they told me they had, they did absolutely nothing to remedy the situation and were just fine with me leaving as an unhappy customer
My son will be buying a new *** in June and my wife will be buying a new*** in Sept and not only will they not be going to this place or using go auto but I will try and deter anyone I come in contact with from using them as wellVery very shady sales practicesStay away stay very far wayThis was just week of headaches, lies and manipulation and by far the Worst sales experience I have ever had

Initial Business Response /* (1000, 5, 2015/06/10) */
After this complaint was filed, we had the vehicle back at our dealershipWe have explained to the customer that we have it noted on all of the work orders that the customer is responsible to have the wheels retourqued after kms
This is common practice anytime wheels are removed at any service centerThe work orders explaining this, were signed by the customer when the vehicle was picked up
The fact that the retourque hadn't been done by the customer within the 100kms, may or may not have had an effect on the wheel being looseOver kms and one month had passed since it was in our shopThe rest of the wheel nuts were tight when we checked themNormally, if wheel nuts are not tightened properly, it would be noticeable almost immediately once driving itIt is very unfortunate that this happened to this customer, but we can't be responsible for a vehicle after that amount of time and mileage has passedThere are other ways that the wheel nuts could have come loose after leaving our dealership such as attempted theft of the rims/tires
Given this, we still agreed to cover 1/the labor for the repairs needed on the vehicleAlso, we are still currently trying to source a used rim for the customer (as the vehicle currently has the spare rim on it)

Initial Business Response /* (1000, 5, 2014/09/25) */
Please accept this letter as our written response to the complaint made by Mr*** ***We believe that Southtown Chrysler has not acted inappropriately or in accurately and will display this in the details below
On May 14,
2011, Mr*** completed a vehicle purchase transaction with Southtown Chrysler, trading in his *** *** for a *** *** At the time of the purchase, the amount of lien that Southtown Chrysler would pay was agreed to be $33,500.00, as disclosed on the signed bill of saleThis amounts was submitted to *** *** on May 18, via cheque XXXXXIn September 2011, *** *** contacted Southtown Chrysler stating that they have been trying to contact Mr*** to clear a balance that still remains on his loan and they could not do soSouthtown Chrysler paid *** *** an additional $on September 14, via cheque # XXXXX
There are several reasons for why a discrepancy in the lien amount could have occurred, but unfortunately due to the time that has elapsed, we cannot accurately verify what the cause wasWhat we can state is that our process is to obtain, in writing, the amount of lien and pay this amountThe variance could have been caused due to any of the following:
An error from *** *** on stating the amount outstanding
An issue with a payment or two from Mr*** to *** *** during or near the time of the purchase of the new wrangler
A combination of the above
In discussions between *** *** Finance Director Southtown Chrysler, and *** of Ford *** Canada, *** *** is not willing to remove the rating of Rdue to circumstances that she would not discloseShe did state that we could pass on her name and contact details to Mr*** for him to call her to discussHer number is X-XXX-XXX-XXXX and Mr***'s account number is XXXXXXXX
We at Southtown Chrysler understand Mr***'s situation and do sympathize, but we do not believe that we acted unprofessionally or made any deliberate mistakes that resulted in Mr***'s current financial situationW***
We hope that the above displays our actions and documents our reaction to the situation surrounding Mr*** and his purchase from Southtown Chrysler, and why we conclude that we have not acted unprofessionally and thus do not feel that we need to financially compensate Mr*** for having to utilize a credit facility that charges an interest rate of 29.5%
If you have any questions or concerns on the matter, please do not hesitate to contact any of the following people:
Mr*** ***, General Manager
Ms*** *** Finance Director

I just pulled the fileWe had kept a the orginal copy of that doc which was never signed by ***, her name was written after the factWe had only agreed upon a Clean for delivery, Buff out scratches and to do an alignment before they had taken delivery (attached is the delivery notice). We had clearly laid out all the prices on how much it would be to get done but it could not have been thrown into the dealWe had understood from them that it was pulling left or right which could have been a safety concern so we had said sure to looking at the alignment againI have attached the safety inspection as well, which we had put some work into to have it passed safety

I have attached the copy of the Bill of sale [redacted]. Please note the purchase offer document was an attachment to the bill of sale and was part of the purchase contract. The name [redacted] at the bottom of the purchase offer document is the name of the used car sales manager who scratched/  declined the 2 way car starter and Bug Deflector #7 & #8 and put the check marks on the other items which she agreed to fix before delivery date and did not.

After reviewing the file with all of the Managers at our dealership it appears that Mr and Mrs [redacted] have spoken to multiple managers at which times we reviewed the bill of sale and all promises made in the deal. Everything that was agreed upon has been taken care of but the client insists...

that they would like more to be done. Our store has already taken a loss on this sale and will not be able to provide anything more than what was originally agreed upon.  Thank you!

Initial Business Response /* (1000, 5, 2015/06/10) */
After this complaint was filed, we had the vehicle back at our dealership. We have explained to the customer that we have it noted on all of the work orders that the customer is responsible to have the wheels retourqued after 100 kms. This is...

common practice anytime wheels are removed at any service center. The work orders explaining this, were signed by the customer when the vehicle was picked up.
The fact that the retourque hadn't been done by the customer within the 100kms, may or may not have had an effect on the wheel being loose. Over 700 kms and one month had passed since it was in our shop. The rest of the wheel nuts were tight when we checked them. Normally, if wheel nuts are not tightened properly, it would be noticeable almost immediately once driving it. It is very unfortunate that this happened to this customer, but we can't be responsible for a vehicle after that amount of time and mileage has passed. There are other ways that the wheel nuts could have come loose after leaving our dealership such as attempted theft of the rims/tires.
Given this, we still agreed to cover 1/2 the labor for the repairs needed on the vehicle. Also, we are still currently trying to source a used rim for the customer (as the vehicle currently has the spare rim on it).