Southtown Gym

I am rejecting this response because: The response that Southtown Gym provided is not accurateMy response is as follows: [redacted] I did indeed sign a membership agreement on April 27, [redacted] I agreed to allow Southtown Gym to automatically debit my checking account thru abc FinancialHowever I only agreed to allow them to debit my account for payments of $Said payment were to be debited on or around the 5th of the month [redacted] The Southtown Gym employee whom handles our membership stated that once our payments were made we would have the option to sign another membership agreement for the same rateShe stated that that is why we needed to initial the Guaranteed Renewal Rate box [redacted] My husband, [redacted] ***, did indeed go to Southtown Gym on 5/7/to sign the cancellation form Again, we were under the impression that if we did not sign a new membership agreement we would not be charged beyond the payments [redacted] I did indeed state that we did not feel that we were granted the time to read the fine print on the membership agreementWe were never told that we could take a seat to read and review the contractWe felt that the employee was rushing us to sign so she could move onto something else [redacted] I was indeed given a carbon copy of the membership agreementI am attaching the following to support my complaint: [redacted] My bank statement showing that to date they have withdrawn a total of payments of $[redacted] A copy of the membership agreement to show that we only agreed to the payments.I am sticking with my initial complaint as I feel that the employee that signed us up for the membership mislead usI do not think that it should fall back on us that their staff is not trained in the proper format in which to explain the membership agreement Therefore I would like Southtown Gym to reimburse me the $that they have debited from my account without permission to date

SouthTown GymN Maysville PikeZanesville Ohio 43701ID To Whom It May Concern:
I am writing in response to complaint we received about a contract that was signed4/27/Member signed a contract that takes payments out automatically everymonth, and
also initials an additional box that states that the contract will auto-renewevery year unless we receive a written cancellation formThis is to guarantee paymentsif the business raises monthly pricesWe did not receive a written cancellation until5/07/When I spoke with member she stated she didn't read the contract becauseshe was in a hurry and we were busyWe also offer for members to sit at the smoothiebar or a table and chairs that we provide so they can read over a contract and the memberwas also given a carbon copy the day she signed up.Thank you,*** ***Manager***

my husband and I were a part of the gym while my husband was working out of state.he had established personal training sessions with [redacted] prior to my arrival in ohio. he really enjoyed him and felt I would enjoy training with him as well. we both paid our fee to be trained and enjoyed our sessions.as our fee sessions ran out, we renewed and paid another set of session fees. shortly thereafter, my husband was reassigned and he had to leave ohio for Nebraska. as he cancelled his membership with the gym he was informed that even though session fees arent' refundable as stated in their policy they were willing to reimburse 50.00. my husband was given the contacts name and number by our trainer, [redacted]. my husband called numerous times and left repeated voicemails without ever a call back. he finally received correspondence via text from a woman named [redacted]y. she assured him a check had been issued. my husband waited a week or 2 before calling back to inform her we still hadn't received the said refund. he again didn't receive a call back but rather a text stating they would put a stop payment on the current check and a new one would be issued the next day. my husband is traveling for work and ask if I would handle this situation since I am the one who handles our bills. I contacted [redacted] via text on her personal phone which is the way she had corresponded with my husband. the conversation is as follows:
customer: you have been texting my husband [redacted] about the refund for personal training. I need to follow up with you please concerning the check that's being issued. it was said that a check was cancelled and a new one reissued this past Wednesday 8/6. I was wondering when I might expect that to arrive?
[redacted] yes like I told him I do not personally issue the ck. I know it's in the amount of 50.00 and I was told it was issued and sent out Wednesday. if you have any further questions please start contacting this number during business hours [redacted] thanks.
customer: I guess I'm confused because this was the number he was given for contact and you initiated a text convo with him. definitely not professional. I will be making a report for sure. [redacted] that's find (her spelling) but I have him the gyms number to contact me at work and not my personal phone. Goid (her spelling and grammar) luck with that report.
customer: this was the number you text him from several times. I was just simply following up bc he asked me to. no need to get ugly. and next time use spell check. no worries, it will get handled.
[redacted] it didn't turn ugly until you got involved. it's handled. there's protocols. clearly you have never managed a business. I am trying to enjoy my weekend and your blowing up my personal phone (again her misspelling). honestly there's nothing you can do bc you aren't even in our system. so this situation is entirely your husbands and after this text I will not be giving you anymore information regarding this matter.
I didn't respond any further, I simply called my husband upset. I read him the text. he was very upset. we spent a lot of money at this gym and are aware it is family owned. my husband felt as though [redacted]y was not concerned about any complaint because she was part of the family that owned the company. I am well aware of the policy concerning refunds on training sessions and am thankful they agreed to refund the money. but I am certain not returning a customers phone calls on a business phone rather using a personal phone to text correspondence is far from professional. I was simply ask by my husband to handle this matter and when I did the said professional was very rude and ugly. I would appreciate attention to this matter. I am very upset and disappointed that family owned businesses are allowed to cross boundaries because they are not concerned with accountability.

I am rejecting this response because: The response that Southtown Gym provided is not accurate. My response is as follows:* I did indeed sign a membership agreement on April 27, 2014.* I agreed to allow Southtown Gym to automatically debit my checking account thru abc Financial. However I only agreed to allow them to debit my account for 11 payments of $58.93. Said payment were to be debited on or around the 5th of the month. * The  Southtown Gym employee whom handles our membership stated that once our 11 payments were made we would have the option to sign another membership agreement for the same rate. She stated that that is why we needed to initial the Guaranteed Renewal Rate box. * My husband, [redacted], did indeed go to Southtown Gym on 5/7/2015 to sign the cancellation form.  Again, we were under the impression that if we did not sign a new membership agreement we would not be charged beyond the 11 payments. * I did indeed state that we did not feel that we were granted the time to read the fine print on the membership agreement. We were never told that we could take a seat to read and review the contract. We felt that the employee was rushing us to sign so she could move onto something else. * I was indeed given a carbon copy of the membership agreement. I am attaching the following to support my complaint:* My bank statement showing that to date they have withdrawn a total of 13 payments of $58.93.* A copy of the membership agreement to show that we only agreed to the 11 payments.I am sticking with my initial complaint as I feel that the employee that signed us up for the membership mislead us. I do not think that it should fall back on us that their staff is not trained in the proper format in which to explain the membership agreement.  Therefore I would like Southtown Gym to reimburse me the $117.86 that they have debited from my account without permission to date.

In May I received a three month gym membership to Southtown Gym as a Mother's Day present. I was initially very excited because I have had great success at this gym in the past. The gym had previously offered a nice mix of cardio and weight classes that I used to get in shape. I attempted to look at the website to plan my first week, but to my dismay many of the class names had changed, and there were no descriptions for many of the classes. I decided to call in and ask what classes were good weight classes to take. I was told by a gentelman on the phone that there were only really about two classes that "a bunch of old people didn't take". This comment was both unprofessional and not helpful. I attempted to look at the Facebook page but it had not been updated since November of 2015. I finally decided I would just have to go in and try something. Unfortunately in my first week of attempting classes two that I showed up to were cancelled. The following week I chose to go to a spinning class rather than a weight class. That ended up being a lucky choice since the weight class was cancelled. I was upset that the variety I had been successful with in the past was not available to me, and there seemed to be an epidemic with cancelled classes. Around the 25th of May I decided to call and talk to Abbie (the manager) about possibly getting my money back since the gym wasn't providing the very service I was looking to use. She explained that she would refund a partial amount, but she wasn't sure how much that was, and I would get it in 7-10 business days. I was accepting of this since I had gone to a few classes, and waited a full month before wondering where my check was. I called in to check on the refund. I was informed by a couple employees on separate occasions that Abbie was not in, and that they would write her a note that I had called. I never got a call back. Frustrated I called back in and asked if there was anyone else I could talk to. I spoke with a Derrick who assured me he would do everything he could to find out what was going on and get my check sent out. At one point in the two conversations we had I did mention that since we were at the beginning of July and I still was having to call about it that I felt things were being handled very unprofessionally. He responded by saying, "No argument from me on that one." He told me that Abbie would be back from vacation the following week if for any reason I still didn't get a check. The week came and went and I did not have my money. I started to call and ask for Abbie daily. Answers to her whereabouts ranged from just "she's not in today" to "she cancelled her class for the night". Finally I let one girl know I would have to file a claim with the Revdex.com because this was so unprofessional. Less than 10 minutes later she called me back and gave me a number to call asking for Jackie. I did as directed and was very upset to be greeted by a very nasty tone and negative attitude. She let me know I was not even entitled to a refund and it was being given to me out of the goodness of their hearts. She stated that the check had been mailed out on the 8th and even though it was the 14th it might not be to me until the 19th. If the check had not made it to me by then she would issue a stop payment and send it back out. She made reference to my many calls as if I was bothering them and stated that "it's just $66." She even asked me if I wanted her to hand deliver the cash to my door. I finally did say that I didn't feel they were trying to resolve the issue at all and she hung up on me. Today is the 15th and I have received a check that is dated the 14th. It is obvious there was never a previous check issued. This business is ran and owned by a wealthy family in our community, and it is obvious they care nothing about the "peasants" of their community. It's unfortunate that a business that can do such good in the community is so lacking in empathy.