It is our Company Policy to ask for ID in the drive and in the lobby no matter what type of transaction the member is makingThis is a safety procedure not only for our members but also for our credit unionI am sorry that the teller did not ask you for your ID when closing the account she should
have asked for your ID to verify your accountWhen coming through the drive thru the tellers always ask for an ID to verify that the person making the deposit or withdrawel is the account holder
I left a message today 3/19/15 for Mrs. [redacted] to contact me regarding the complaint she had regarding closing her account and the teller not asking for her ID. PLease contact me at 432-[redacted] Thank You,[redacted](432)[redacted]
Complaint: [redacted]
I am rejecting this response because: It is unacceptable. The fact that I cannot make a deposit without a drivers license, but I can withdraw the entire balance without one is just unacceptable, especially on an account that I have held for 20+ years. I have yet to receive a phone call regarding this situation. Maybe NCUA or the Board might be of assistance!
Regards,
[redacted]
It is our Company Policy to ask for ID in the drive and in the lobby no matter what type of transaction the member is makingThis is a safety procedure not only for our members but also for our credit unionI am sorry that the teller did not ask you for your ID when closing the account she should
have asked for your ID to verify your accountWhen coming through the drive thru the tellers always ask for an ID to verify that the person making the deposit or withdrawel is the account holder
I left a message today 3/19/15 for Mrs. [redacted] to contact me regarding the complaint she had regarding closing her account and the teller not asking for her ID. PLease contact me at 432-[redacted] Thank You,[redacted](432)[redacted]
Complaint: [redacted]
I am rejecting this response because: It is unacceptable. The fact that I cannot make a deposit without a drivers license, but I can withdraw the entire balance without one is just unacceptable, especially on an account that I have held for 20+ years. I have yet to receive a phone call regarding this situation. Maybe NCUA or the Board might be of assistance!
Regards,
[redacted]