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Southwest AG, Inc.

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Reviews Southwest AG, Inc.

Southwest AG, Inc. Reviews (1)

Our rental department has emailed the customer after the initial complaint to try to reach a resolution, and have made multiple attempts to contact the customer via phone with no answer, or a busy signal and now way to leave a message.  We are willing to work with the customer to come to a...

resolution, possibly honoring what he said was our "verbal" quote was, even though it is not our policy to charge for only the days a customer says he is going to use it while keeping it for additional days.  We often have customers who rent a unit with multiple attachments and bring them back and pick others up as they need them and are finished with them so as to only be charged for those days of use while keeping the main unit for a longer period of time.  I assume the verbal quote was given assuming this, while the customer thought he could keep all of the attachments for the whole time while only be charge for the days he thought he would need them.  In this scenario, we have no way of knowing which or how many days the attachments are used and obviously do not have the ability to rent those attachment to someone else on the days the customer is not using them since we do not physically have the attachment to rent.  We are willing to take some blame for this misunderstanding and work with the customer for what was billed.As for the bucket not being sent out, that was an oversight on our part and taken care of immediately, as well as the small hydraulic leak.  We make every attempt to make sure everything is delivered properly and in good working order.  When a problem arises, we do our best to try to take care of it as quickly as possible, as was done in this case.As for the issue with the ground shark brush-cutter, it is a hydraulically powered cutter head that has the potential to get a piece of debris stuck in part of the rotating cutter mechanism as any rotary type bush cutter can.  It took us less than 5 minutes to remove the debris once the unit was brought back to our shop.  That is not a mechanical failure of the machine, and is the responsibility of the operator to be able to do some maintenance while operating the machine to remove debris that might get stuck in the mechanism.  It would be similar to a customer who rented a car and ran over something and got a flat tire, but demanded there rental refunded because they could not put the spare tire on.  Being that it happened on Sunday, we were closed.  If we had been open and sent someone to remove it, the customer would have been charged for a service call to perform that job.Again, we would like to come to a resolution with this customer on this matter, but have not had any response to our emails or been able to reach or leave a message via phone after numerous attempts to do so.

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Address: 39927 Hwy 160, Bayfield, Colorado, United States, 81122

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