Southwest and Western Jewelers

Southwest and Western Jewelers, LLC [redacted]
" letter-spacing: 0.35pt;">Austin, TX [redacted] (512) [redacted]@swjeweler.com ID: [redacted] February 7, The customer brought a chain for the clasp to be replaced on January 20, and she was informed that the chain would be ready for piin one hourSince no telephone number was written on the invoice, as we requested, we were not able to give her a phone call to leave a notice that the repair was ready for pick-upShe mentioned that her dog had accidently pulled her chain causing the clasp to be brokenWhen chains are pulled in any way, they are very likely to stretch which can most likely be the cause of the length differenceWhen the customer came to pick up the chain on January 22, 2015, she began to accuse us of having switched her chain for a longer chainWe explained to her that each repair order is placed separately to avoid any confusion or mix upWe also explained that it would just not make sense for us to switch her chain for a longer one, and that the chain that we delivered to her was the original chain she'd brought in for repairSince that is the original chain, we have no other chain to give herWe take pride in our hard work and honestyWe do apologize for the inconvenience; we will gladly refund her money upon return of the white gold spring clasp we installed