Southwest Ballet Theatre

The School of Southwest Ballet Theatre is owned and operated by [redacted] in Goodyear We adhere to the gym's policies and procedures for membership and payment methods There are two forms that are filled out when beginning membership process: One form is a liability waiver that is used by the entire gym as well as SWBT There is one for children and one for adults SWBT shares a liability form with Crossfit Kids Our parents must fill this form out before their child attends a class with SWBT When membership is begun, another form is filled outParents must fill out their contact information on a contract with their credit card information At that time, the parent is informed of the policies of billing (auto withdraw) and cancellation On this form, these policies are clearly stated They then sign in agreement stating they agree to the policies and procedures [redacted] has over members which they find no problems with these procedures.The woman submitting the complaint has shown behavior which prevented our company from allowing any kind of common understanding to take place She has called many people at [redacted] ***, numerous times, called and texted me, the artistic director, with a very offensive manner We tried to show her by taking a picture of the forms that she signed to give her immediate proof of her agreement to the claims There has been no resolution She has very volatile and harassing messages, screamed at our office manager and myself, and has led our office manager to have to block her calls We are always ready and willing to discuss our procedures or any questions regarding our business dealings, financial or otherwise SWBT is a new business and the classroom is giving the non-profit performing portion to take what is learned in the classroom to the broader community with the performing art of ballet Thank you for your consideration in this matterMelissa Z [redacted] H***

Please see my initial response to the initial complaint I have no more information to add Thank you Melissa H***, SWBT Artistic Director

This response confirms my original submission. SBT and CFF are blaming me the customer for not understanding their policies and now continuing with the personal attacks- that is bad customer service. The issue is nobody communicated their cancellation policy and informed me I was in a contract with the gym. I was never provided a paper copy of this contract. I the customer am now hostile/crazy? -a blatant personal attack and distortion of facts.
1. Yes I did call Cross Fit more than once in an attempt to get a resolution from the miscommunication. The other employees were never rude and always helpful. The personal insults and attacks came directly from the CFF manager2. It was stated no other people were confused or complained about this day cancellation policy. UNTRUE. It is easier to just turn this into a personal attack against me. MANY PEOPLE WERE CONFUSED. MANY PARENTS COMPLAINED. The CFF manager even acknowledged that other parents were confused about the cancellation policy3. Yes- Melissa did get an angry voicemail from me *after her manager: personally insulted me, called my family (the customer) a liar, and refused to refund our money. The other comments about her needing to block my number because I continued to call and text are untrue. I have a record of my cell phone log and saved all text messages. This is slander and illegal. No Melissa and the CFF manager did not receive multiple hostile text messages, emails, or phone calls.
THE CFF MANAGER ONLY GOT ONE TEXT BACK FROM ME. THIS ONE TEXT INFORMED HER I WAS SAVING ALL CORRESPONDENCE TO BE RECORDED AND SHOWN TO OUR LAWYER IF NECESSARY. The above claims about multiple voicemails and hostile texts is not true. This is illegal to make claims about a person IT IS CONSIDERED SLANDER BY THE COURT. I will be calling our lawyer if these statements continue. I have proof documented that this did not occur

This response confirms my original submission. SBT and CFF are blaming me the customer for not understanding their policies and now continuing with the personal attacks- that is bad customer service. The issue is nobody communicated their cancellation policy and informed me I was in a contract with the gym. I was never provided a paper copy of this contract. I the customer am now hostile/crazy? -a blatant personal attack and distortion of facts. 1. Yes I did call Cross Fit more than once in an attempt to get a resolution from the miscommunication. The other employees were never rude and always helpful. The personal insults and attacks came directly from the CFF manager.2. It was stated no other people were confused or complained about this day cancellation policy. UNTRUE. It is easier to just turn this into a personal attack against me. MANY PEOPLE WERE CONFUSED. MANY PARENTS COMPLAINED. The CFF manager even acknowledged that other parents were confused about the cancellation policy.3. Yes- Melissa did get an angry voicemail from me *after her manager: personally insulted me, called my family (the customer) a liar, and refused to refund our money. The other comments about her needing to block my number because I continued to call and text are untrue. I have a record of my cell phone log and saved all text messages. This is slander and illegal. No Melissa and the CFF manager did not receive multiple hostile text messages, emails, or phone calls. THE CFF MANAGER ONLY GOT ONE TEXT BACK FROM ME. THIS ONE TEXT INFORMED HER I WAS SAVING ALL CORRESPONDENCE TO BE RECORDED AND SHOWN TO OUR LAWYER IF NECESSARY. The above claims about multiple voicemails and hostile texts is not true. This is illegal to make claims about a person IT IS CONSIDERED SLANDER BY THE COURT. I will be calling our lawyer if these statements continue. I have proof documented that this did not occur

Please see my initial response to the initial complaint I have no more information to add Thank you. Melissa H***, SWBT Artistic Director

The School of Southwest Ballet Theatre is owned and operated by [redacted] in Goodyear.  We adhere to the gym's policies and procedures for membership and payment methods.  There are two forms that are filled out when beginning membership process:  One form is a liability waiver...

that is used by the entire gym as well as SWBT.  There is one for children and one for adults.  SWBT shares a liability form with Crossfit Kids.  Our parents must fill this form out before their child attends a class with SWBT.  When membership is begun, another form is filled out. Parents must fill out their contact information on a contract with their credit card information.  At that time, the parent is informed of the policies of billing (auto withdraw) and cancellation.  On this form, these policies are clearly stated.  They then sign in agreement stating they agree to the policies and procedures.  [redacted] has over 400 members which they find no problems with these procedures.The woman submitting the complaint has shown behavior which prevented our company from allowing any kind of common understanding to take place.  She has called many people at [redacted], numerous times, called and texted me, the artistic director, with a very offensive manner.  We tried to show her by taking a picture of the forms that she signed to give her immediate proof of her agreement to the claims.  There has been no resolution.  She has very volatile and harassing messages, screamed at our office manager and myself, and has led our office manager to have to block her calls.  We are always ready and willing to discuss our procedures or any questions regarding our business dealings, financial or otherwise.  SWBT is a new business and the classroom is giving the non-profit performing portion to take what is learned in the classroom to the broader community with the performing art of ballet.  Thank you for your consideration in this matter.Melissa Z[redacted]

The School of Southwest Ballet Theatre is owned and operated by [redacted] in Goodyear.  We adhere to the gym's policies and procedures for membership and payment methods.  There are two forms that are filled out when beginning membership process:  One form is a liability waiver...

that is used by the entire gym as well as SWBT.  There is one for children and one for adults.  SWBT shares a liability form with Crossfit Kids.  Our parents must fill this form out before their child attends a class with SWBT.  When membership is begun, another form is filled out. Parents must fill out their contact information on a contract with their credit card information.  At that time, the parent is informed of the policies of billing (auto withdraw) and cancellation.  On this form, these policies are clearly stated.  They then sign in agreement stating they agree to the policies and procedures.  [redacted] has over 400 members which they find no problems with these procedures.The woman submitting the complaint has shown behavior which prevented our company from allowing any kind of common understanding to take place.  She has called many people at [redacted], numerous times, called and texted me, the artistic director, with a very offensive manner.  We tried to show her by taking a picture of the forms that she signed to give her immediate proof of her agreement to the claims.  There has been no resolution.  She has very volatile and harassing messages, screamed at our office manager and myself, and has led our office manager to have to block her calls.  
We are always ready and willing to discuss our procedures or any questions regarding our business dealings, financial or otherwise.  SWBT is a new business and the classroom is giving the non-profit performing portion to take what is learned in the classroom to the broader community with the performing art of ballet.  
Thank you for your consideration in this matter.
Melissa Z[redacted] H[redacted]

Please see my initial response to the initial complaint.  I have no more information to add.  Thank you.
 
Melissa H[redacted], SWBT Artistic Director

This response confirms my original submission.  SBT and CFF are blaming me the customer for not understanding their policies and now continuing with the personal attacks- that is bad customer service.  The issue is nobody communicated their cancellation policy and informed me I was in a contract with the gym.  I was never provided a paper copy of this contract.  I the customer am now hostile/crazy? -a blatant personal attack and distortion of facts. 
1.  Yes I did call Cross Fit more than once in an attempt to get a resolution from the miscommunication.  The other employees were never rude and always helpful.  The personal insults and attacks came directly from the CFF manager.
2.  It was stated no other people were confused or complained about this 30 day cancellation policy.  UNTRUE.  It is easier to just turn this into a personal attack against me.  MANY PEOPLE WERE CONFUSED.  MANY PARENTS COMPLAINED.  The CFF manager even acknowledged that other parents were confused about the cancellation policy.
3.  Yes- Melissa did get an angry voicemail from me *after her manager: personally insulted me, called my family (the customer) a liar, and refused to refund our money.  The other comments about her needing to block my number because I continued to call and text are untrue.  I have a record of my cell phone log and saved all text messages.  This is slander and illegal.  No Melissa and the CFF manager did not receive multiple hostile text messages, emails, or phone calls. 
THE CFF MANAGER ONLY GOT ONE TEXT BACK FROM ME. THIS ONE TEXT INFORMED HER I WAS SAVING ALL CORRESPONDENCE TO BE RECORDED AND SHOWN TO OUR LAWYER IF NECESSARY.  The above claims about multiple voicemails and hostile texts is not true.  This is illegal to make false claims about a person IT IS CONSIDERED SLANDER BY THE COURT.  I will be calling our lawyer if these statements continue.  I have proof documented that this did not occur.

Please see my initial response to the initial complaint.  I have no more information to add.  Thank you.
 
Melissa H[redacted], SWBT Artistic Director

The School of Southwest Ballet Theatre is owned and operated by [redacted] in Goodyear.  We adhere to the gym's policies and procedures for membership and payment methods.  There are two forms that are filled out when beginning membership process:  One form is a liability waiver...

that is used by the entire gym as well as SWBT.  There is one for children and one for adults.  SWBT shares a liability form with Crossfit Kids.  Our parents must fill this form out before their child attends a class with SWBT.  When membership is begun, another form is filled out. Parents must fill out their contact information on a contract with their credit card information.  At that time, the parent is informed of the policies of billing (auto withdraw) and cancellation.  On this form, these policies are clearly stated.  They then sign in agreement stating they agree to the policies and procedures.  [redacted] has over 400 members which they find no problems with these procedures.The woman submitting the complaint has shown behavior which prevented our company from allowing any kind of common understanding to take place.  She has called many people at [redacted], numerous times, called and texted me, the artistic director, with a very offensive manner.  We tried to show her by taking a picture of the forms that she signed to give her immediate proof of her agreement to the claims.  There has been no resolution.  She has very volatile and harassing messages, screamed at our office manager and myself, and has led our office manager to have to block her calls.  
We are always ready and willing to discuss our procedures or any questions regarding our business dealings, financial or otherwise.  SWBT is a new business and the classroom is giving the non-profit performing portion to take what is learned in the classroom to the broader community with the performing art of ballet.  
Thank you for your consideration in this matter.
Melissa Z[redacted]