Southwest Crossing Apartments

Initial Business Response / [redacted] (1000, 10, 2016/02/29) */ ***Document Attached [redacted] Ms [redacted] applied for an apartment 12/15/when she submitted the $application fee and $holding fee she also signed an application, which I have attached a copy of the last page of which states right above her signature "Cancellation will result in the forfeiture of the partial deposit." Ms [redacted] scheduled her move in several times and didn't show upAs of 1/26/ [redacted] decided to cancel her application after we have held it off the market for over daysUnfortunately, we are unable to refund the deposit due to this

We received notification on 4/26/from Ms [redacted] stating she would vacate the apartment June 1, 2016, her lease did not expire until 6/25/so she was responsible for June rent which was paid Ms [redacted] states she turned her keys in at the same time her rent was paid for June I received the rent payment did not receive any keys Please see paragraph of the lease agreement which states "you have surrendered the apartment when (1) the move-out date has passed and no one is living in the apartment in our reasonable judgement; or (2) all apartment keys and access devices listed in paragraph have been turned in where rent is paid--whichever date occurs first." Once 6/30/came around and the resident had not returned the keys we submitted a day abandonment notice to confirm occupancy per the lease agreement We only charged the amount of rent based on her lease agreement for the prorated period in July although the lease states "holdover" can occur up to 3x's the monthly rent per day Ms [redacted] was charged for not returning her keys, carpet clean and repair and the prorated rent for the time frame we were unsure of her occupancy since she did not return the keys as advised If keys were turned in I don't understand why she is only disputing the rent charges and not the lock change fee We only hold residents accountable for the contract that they signed and per that contract we could have charged a much higher rent rate Bottom line is Keys should have been returned, we were available on 5/25/to inspect the apartment Ms [redacted] did not show for her walk through and did not leave any messages for our staff to reschedule I attempted to contact Ms [redacted] when I did not receive the keys as well and did not get a return callI've also attached the intent to vacate notice that Ms [redacted] completed which states on page #"The premises will not be inspected until the resident has removed all belongings from the premises and completed all of the above requirements set forth...After the manager inspects premises and receives all keys...etc

I have attached a copy of Ms [redacted] lease as well as a couple of the pictures (more available, limited on # of attachments) of the unit prior to new resident moving in Ms [redacted] walked the unit prior to signing a lease as well as the apartment acceptance form The heat was inspected by my maintenance supervisor and is functioning properly Today I received a notice and phone call from [redacted] stating she was trying to get the power on in a different person's name and [redacted] called to confirm it and we informed them that [redacted] was not on the lease so they denied putting power on in her name and that is when suddenly they no longer wanted the apartment I explained we have pest control here times a month and we would be more than happy to resolve any issues with that or maintenance that there may be but she has signed the lease and the apartment acceptance and she is liable for her lease agreementUpon hearing that Ms [redacted] 's grandaughter [redacted] became very irrate and was threatening me in my office as well as throwing items at me, swinging on me and spraying mase on myself and my staff We called the police and made a police report We do not intend on refunding any monies we will although release from term of lease that ends with no further fees for default or early termination

Initial Business Response /* (1000, 8, 2016/03/04) */
Contact Name and Title: *** *** Property manag
Contact Phone: XXXXXXXXXX
Contact Email: ***@tehrealty.com
TEH Management took ownership as of September Ms*** did have an electrical issue that was repaired the same day it was
reported to us by Reinhold ElectricMs*** gave notice to Southwest Crossing that she was intending on moving 3/31/16, this was received 1/18/Ms*** just renewed a lease on 9/22/that ends on 9/21/So upon notification of intent to vacate Ms*** was made aware of lease breakage feesI have attached a copy of Ms***'s notice to vacate which states the reason for moving as "money problems" Per the lease agreement early move out or lease termination is $and you must provide day written notice you forfeit your security deposit and are responsible for the lease termination feeI can also provide a copy of the signed lease agreement

Mr*** confirmed he vacated his apartment on 2/8/when I contacted him stating I still have not received keys he stated he put them in the night deposit In an effort to satisfy Mr***s date of 2/6/being the date he turned his keys in, I have reduced the amount of rent charges to
$for days of February The account was also charged for cleaning the carpet per an estimate from our Carpet Cleaning Professionals *** *** *** In an effort to Satisfy Mr*** $was discounted from these charges as well making those charges $ Which makes his total balance due to Southwest Crossing $ His file is scheduled to be sent to our collection agency on 3/25/if not paid in full I have attached a copy of Mr***'s notice that was received by myself, Mr*** verbalized to me his reason for moving was financial this was immediately after he paid off a returned check Please feel free to contact me for any further questions

I do not have or have not had a resident by the name of ***, I did although have a resident that was leasing here by the name of *** *** which is the name on the letter attachment Ms*** apartment was found broken into while delivering notices regarding the parking lots being
resealed We did call the police department as well as immediately contact Ms*** that we found her apartment open, I sent her pictures and called the police Ms*** called her brother to wait for the police and make the police report Notices were delivered all other units and upon finding her unit we informed her we were delivering notices for the parking lot and found her apartment that way While on the phone with Ms*** she had me checking certain things to see if they were missing and advised that she may know the person that broke into the apartment as well as other staff members witnessed her family stating they knew who broke into her apartment and they knew she was going out of town Her lease did not expire until 4/30/yet she moved out prior to her contract ending Our community is not responsible for the residents personal security or personal property, the door was so damaged maintenance did have to secure the unit utilizing a plate because there was a hole dug into the door This was done as soon as we had the plate needed Not only did we send notices to each resident, even if Ms*** did not get the notice we had all tow zones marked specifically stating "tow zone @ a.m." as well as knocked on doors prior to having any vehicles towed Resident is still liable for her contract, there was no fault of management or neglect for the apartment being broken into or the vehicles being towed We certainly would have preferred not to have any vehicles towed, this vehicle was towed by Big Boys towing and that is where any payment from Ms*** went Currently my management company is out a resident that was in a signed contract our property was damaged when the apartment was broken into and we had no other option but to have vehicles towed while doing a $project and have marked the parking lot with tow zones We have lost money on the whole situation and lost a resident There will be no refund and the resident is responsible for the appropriate lease termination fees

I have attached a copy of Ms. [redacted] lease as well as a couple of the pictures (more available, limited on # of attachments) of the unit prior to new resident moving in.  Ms. [redacted] walked the unit prior to signing a lease as well as the apartment acceptance form.  The heat was...

inspected by my maintenance supervisor and is functioning properly.  Today I received a notice and phone call from [redacted] stating she was trying to get the power on in a different person's name and [redacted] called to confirm it and we informed them that [redacted] was not on the lease so they denied putting power on in her name and that is when suddenly they no longer wanted the apartment.  I explained we have pest control here 2 times a month and we would be more than happy to resolve any issues with that or maintenance that there may be but she has signed the lease and the apartment acceptance and she is liable for her lease agreement. Upon hearing that Ms. [redacted]'s grandaughter [redacted] became very irrate and was threatening me in my office as well as throwing items at me, swinging on me and spraying mase on myself and my staff.  We called the police and made a police report.  We do not intend on refunding any monies we will although release from term of lease that ends 2.1.19 with no further fees for default or early termination.

Initial Business Response /* (1000, 10, 2016/02/29) */
[redacted]Document Attached[redacted]
Ms. [redacted] applied for an apartment 12/15/15 when she submitted the $35.00 application fee and $100 holding fee she also signed an application, which I have attached a copy of the last page of which states right above her...

signature "Cancellation will result in the forfeiture of the partial deposit." Ms. [redacted] scheduled her move in several times and didn't show up. As of 1/26/16 [redacted] decided to cancel her application after we have held it off the market for over 30 days. Unfortunately, we are unable to refund the deposit due to this.

We received notification on 4/26/16 from Ms. [redacted] stating she would vacate the apartment June 1, 2016, her lease did not expire until 6/25/16 so she was responsible for June rent which was paid.  Ms. [redacted] states she turned her keys in at the same time her rent was paid for June I received...

the rent payment did not receive any keys.  Please see paragraph 41 of the lease agreement which states "you have surrendered the apartment when (1) the move-out date has passed and no one is living in the apartment in our reasonable judgement; or (2) all apartment keys and access devices listed in paragraph 5 have been turned in where rent is paid--whichever date occurs first."  Once 6/30/16 came around and the resident had not returned the keys we submitted a 10 day abandonment notice to confirm occupancy per the lease agreement.  We only charged the amount of rent based on her lease agreement for the prorated period in July although the lease states "holdover" can occur up to 3x's the monthly rent per day.  Ms. [redacted] was charged for not returning her keys, carpet clean and repair and the prorated rent for the time frame we were unsure of her occupancy since she did not return the keys as advised.  If keys were turned in I don't understand why she is only disputing the rent charges and not the lock change fee.  We only hold residents accountable for the contract that they signed and per that contract we could have charged a much higher rent rate.    Bottom line is Keys should have been returned, we were available on 5/25/16 to inspect the apartment Ms. [redacted] did not show for her walk through and did not leave any messages for our staff to reschedule.  I attempted to contact Ms. [redacted] when I did not receive the keys as well and did not get a return call. I've also attached the intent to vacate notice that Ms. [redacted] completed which states on page 2 #5 "The premises will not be inspected until the resident has removed all belongings from the premises and completed all of the above requirements  set forth...After the manager inspects premises and receives all keys...etc