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Southwest Diesel Service, Inc.

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Southwest Diesel Service, Inc. Reviews (2)

Southwest Diesel will warranty all labor and workmanship for 90 days once invoice is paid and truck is picked up.  Parts have their own manufacture warranty.  Southwest Diesel does not know what the Ford Dealership's warranty policies are for the repairs that they preformed before...

bringing the truck to our shop.  [redacted] has never came back to our shop to look at his truck once he dropped it off back in December 2015, the truck has been ready to be picked up since the first of July 2016.  Cherise the Office Manager talked to [redacted] in September in regards to having the truck picked up and paid for, which he stated he was hoping to come get his truck at the end of the month or beginning of October and while talking to her never made any complaints.

Complaint: [redacted]That is a flat out lie. When my truck broke down I was pulling a trailer with an atv. 5 months later I made a special costly trip to go get my atv and trailer with my certified mechanic David O[redacted]. At that point the engine was in pieces on the floor.    My recommended resolution is if they agree to pay for a tow back to shop in case it breaks down within 90 days he is about 7 hours away. Also I was told time and time again another 3 weeks until my truck is ready and southwest diesel said they would put my truck rental receipts towards the bill. But when I enquired, they lied and said they couldn't do that. With the inconsistency I've experienced I have every reason to believe they will not honor the parts and labor warranty. My confidence has diminished and now I will need to have an attorney look over the parts and labor warranty. If you could get the parts and labor warranty printed out before I commit to picking up my truck that would be reassuring. Thank you for your helpBest regards,[redacted]
Sincerely,
[redacted]

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Address: 1600 Evans Rd, St George, Utah, United States, 27513-2790

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