Southwest Eye Care & Laser

It is our office policy to charge an administrative fee for medical records The managers and administrator are assigned to handle complaints for the offices and not the medical doctor If the patient’s new treating provider needs further information about past treatment they may contact the patient past provider with any questions or request

It is our office policy to charge an administrative fee for medical records.  The managers and administrator are assigned to handle complaints for the offices and not the medical doctor.  If the patient’s new treating provider needs further information about past treatment they may contact...

the patient past provider with any questions or request.

I am rejecting this response because:  I was told by the Bakersfield Eye Care that Southwest Eye Care refused to process their request for my medical records.  This is contrary to SWEC's response to the Revdex.com whereby they state that they will provide new provider's request if contacted to do so.  Quote, "If the patient's new treating provider needs further information about past treatment they may contact the patient past provider with any questions or request." Also, I have a right to my medical records and I have never been asked to "pay a fee" to receive them.  This office policy is a poor business practice.Again, I wish to receive a copy of my medical records or have a copy faxed to the new provider (who, by the way, does not charge a fee for transfer of medical records.)[redacted]