Southwest Family Dental

Re: ID # [redacted] -Mrs [redacted] Dear Revdex.comWe would like to inform patient that we follow the guideline set by the insurance benefits and co paysIt is not "my words against their words" as the patient is stating in her responseThe insurance explanation of benefits is very clear with the patient's responsbile of paymentWe are not adding any additional serviceWe charged exactly the services as the patient receivedWe are aware of the patient concerns of not paying her balanceOur prices in all our services are very reasonable compare with other Dentists in our areaThe bill needs to be paid by the patientWe would like to offer to the patient a 10% discount from the outstanding bill in order to resolve this matterWe would like to remind her that we are trying to do our best to estimate fees for the patient if the insurance does not pay the contract amount or has limitations and will not pay for treatment patient received, therefore the remained balance is the patient resonsibilityPatient is responsible for payment at the time of treatment, unless arrangements for payment have been secured with a credit card or another form of payment has been established.Sincerely,Wen L***Dentist

I have forwarded my letter as response from Southwest Family Dental letter.With all due respect Revdex.com, how I see it, it is “my words against their words”I am not sure on how this kind of process will help me, but I draw your attention with high hopes that your office will help people like me who is willing to voice out the concerns against a business, that is sending billing “just like” thatI am one of the consumers that sometimes does not pay attention with the bills we received as life is so fast in a daily basis and we get so busy, but this time I decided to pause and stopI am not willing and it will hurt me if I don’t let this people know that it is not easy to give your hard earned money just because they let you out of the loop during the process.I am sincerely asking for your help to resolve this.Thank you so much.Regards, [redacted]

Re: ID #***- Mrs*** *** Dear Revdex.com: As you may know, we pride our dental office and dental team in knowing that we provide the utmost dental care to all our patientsWe always express to new patients if you have dental insurance, we will happily file claim
for you however patient is responsible for your deductible and co-pay at the time services are renderedWe will do our best to estimate these fees for the patient if the insurance does not pay the contract amount or has limitations and will not pay for treatment patient received, the balance is patient responsibilityPatient is responsible for payment at the time of treatment, unless arrangements for payment have been secured with a credit card or another form of payment has been establishedthat we have tried to get insurance benefits prior to the appointment. Mrs*** *** came to our office for dental treatmentAs a new patient, we requested insurance informationShe provided us with her insurance cardMrs*** insurance is Guardian we let her know we are not providers but as a courtesy we can request benefits for herWe received all the insurance information as dental not contracted dentist insurance will pay 100%Mrs*** signed our Financial policy were clearly states that if the insurance does not pay the contract amount patient is responsible for payment. On December 14, 2016, we had the pleasure to treat Mrs***Patient was present for Comprehensive exam, x-rays taken and prophylaxis with fluorideFuture treatment was discussed with herPatient scheduled an appointment for December 19, Operative treatment was performed for teeth #2, and When patient check out we requested the payment of $deductible and patient refused to payMrs*** requested another appointment to continue treatment and she was given the date of December 29, Mrs*** did not showed to the appointmentWe have a policy if a patient does not call to cancel appointment they need to pay a fee of $Mrs*** signed the policy as wellAlso, a Pre- Authorization was mailed for scaling and root planning to Guardian Insurance. On January 3, Mrs*** called to schedule an appointment as a limited exam because she was still sore from the fillings on the upper rightAn appointment was given to her for the next day, She came and was treatedAgain, we requested the $deductible and she refused to payWe mentioned to the patient for the next appointment she must pay the deductible at the time of the visitMrs*** came on January 31, and she gave us the payment for the deductible but she refused to pay for the balance in the account of $We received the explanation of benefits of the insurance stating patient need to pay $Mrs*** could not believe insurance was charging the amount of $when they were supposed to pay 100%We told her to call the insurance and find out We always go by the explanation of benefitsMrs*** stated that she won't pay the difference for the treatment performed.Sincerely,Wen L***Dentist

Re: ID #[redacted]-Mrs. [redacted]Dear Revdex.comWe would like to inform patient that we follow the guideline set by the insurance benefits and co pays. It is not "my words against their words" as the patient is stating in her response. The insurance explanation of benefits is very clear with the patient's responsbile of payment. We are not adding any additional service. We charged exactly the services as the patient received. We are aware of the patient concerns of not paying her balance. Our prices in all our services are very reasonable compare with other Dentists in our area. The bill needs to be paid by the patient. We would like to offer to the patient a 10% discount from the outstanding bill in order to resolve this matter. We would like to remind her that we are trying to do our best to estimate fees for the patient if the insurance does not pay the contract amount or has limitations and will not pay for treatment patient received, therefore the remained balance is the patient resonsibility. Patient is responsible for payment at the time of treatment, unless arrangements for payment have been secured with a credit card or another form of payment has been established.Sincerely,Wen L[redacted]Dentist

I have forwarded my letter as response from Southwest Family Dental letter.With all due respect Revdex.com, how I see it, it is “my words against their words”. I am not sure on how this kind of process will help me, but I draw your attention with high hopes that your office will help people like me who is willing to voice out the concerns against a business, that is sending billing “just like” that. I am one of the consumers that sometimes does not pay attention with the bills we received as life is so fast in a daily basis and we get so busy, but this time I decided to pause and stop. I am not willing and it will hurt me if I don’t let this people know that it is not easy to give your hard earned money just because they let you out of the loop during the process.I am sincerely asking for your help to resolve this.Thank you so much.Regards,[redacted]