Southwest Financial Services of Las Cruces

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We had no knowledge of asbestos until customer made us aware after the fact.We are not an asbestos abatement company.The work is permitted.Our trenching work was around one foot wide to remove and accommodate new line.We offered to have a professional cleaning company go out and clean customer's home as a courtesy, customer declined.We have continually attempted to complete work which consists of connecting plumbing in bathroom, customer declined While I have documentation expressing sorrow for [redacted] ***'s miscarriage, the is no supporting medical evidence that this situation had any involvement.We have been out to customer's home as recently as September 25, It is the homeowner’s responsibility to inform contractors of potential problems in their home.The sampling standards are set by the EPA not MyPlumber.The statement that my company spread asbestos over the entire home is inaccurate as the test results indicate levels of not detectable and well EPA standards.There was a preexisting condition which we were not informed of that exposed my employees to a hazardous situation.Customer states home inspection did not reveal asbestos, when in fact there is/was.Customer had flooring installed over the asbestos tile; the installer should have informed you of the asbestos and recommended removal.We came out to repair line from kitchen to main drain with the attempt to save as much of your flooring as possible.Our safety record is open for scrutiny anytime as there are local, state and federal oversight into our industry.Customer has from the beginning has attempted to have the work we completed at his home free of charge.We are not liable for conditions at customer’s home