Southwest Gas

Initial Business Response /* (1000, 5, 2016/05/19) */
RECEIVED MAY Revdex.com RENO
This letter is in response to your correspondence dated May 11, Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Northern Nevada customers
Southwest Gas will not
share *** information with the Revdex.com due to various State and Federal privacy lawsOur customers should submit their disputes to the California Public Utilities Commission ("CPUC") if they are unable to resolve their dispute directly with Southwest GasThe CPUC contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION ("SWG") CALIFORNIA CUSTOMERS which is on the back side of customers' bill
Southwest Gas has contacted the *** directly and is working to resolve the disputeSouthwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve *** complaints received from the Revdex.com
Sincerely,
*** Supervisor I *** Assistance

Southwest Gas welcomes the opportunity to provide courteous and efficient service.  Although Southwest Gas is bound by privacy laws and cannot discuss specific customer account information with the Revdex.com, we can inform you that a resolution between Southwest Gas and Ms. [redacted]...

[redacted] has been reached.      Should questions arise in the future, Ms. [redacted] is invited to contact Customer Assistance at ###-###-####

Initial Business Response /* (1000, 8, 2016/03/29) */
Revdex.com Attn: [redacted] Resolution Specialist 4201 W. Shaw, Suite 1007 Fresno, CA XXXXX
RE: [redacted]
Dear Ms. [redacted],
RECEIVED MAR X X XXXX RFR
Due to our Privacy Act Guidelines, account information can only be...

provided to the [redacted](s) listed on an account. However, our representative has contacted Mr. [redacted] to discuss his concerns.
Customers can contact our [redacted] Assistance office at (XXX) XXX-XXXX or through our website at www.swgas.com with any questions they may have.
Sincerely,
[redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (2000, 10, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)