Southwest Greens

[redacted] ** [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address his concerns [redacted] states that when he first established his account with Petro, the sales representative advised him that we deliver at “market rate,” which [redacted] believed would be comparable to rates offered by a cash on delivery providerI explained that our prices are based on the fluctuating cost of oil, our costs, and, as he is in a protected ceiling contract, there is a cost of protection that is included in his price per gallon [redacted] advised that if he had understood that prior to establishing the account, he would have continued to purchase oil from a cash on delivery provider, as he has done for many decades [redacted] and I discussed the benefits of being with a full service provider and he understands that with full service he has the ability to pay his balance on a net basis (rather than upfront as he would need to with a cash company), he has access to field service and the option to protect his price per gallonAs a resolution, [redacted] accepted a $concession towards his account, which he understands he is welcome to use towards his account however he chooses Please call me at ###-###-#### if you have any questions or would like to discuss this matter further Sincerely, [redacted] r Petro Oil and Propane ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the owner reached out to me on 4/1/He has stated that he would likely be out the week of 4/12/to complete the repairsI have heard nothing further but did in fact agree to reach out to the Revdex.com that the problem was resolved when it was completedAs of 4/16/15, it is not Regards, [redacted]

March *, Revdex.com [redacted] ***Re: [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address his concerns[redacted] accepted a ceiling contract on December **, 2014, for a new ceiling limit of $3.399, effective January *, through December **, The terms of the ceiling contact require [redacted] to purchase oil on automatic delivery exclusively through Petro during the course of the contract periodThe ceiling contract allows for the delivery price to fluctuate based on market conditions, including but not limited to, product availability, wholesale cost and other factors, but will not exceed the ceiling price during the pricing period[redacted] also has Premier Plan service agreement coverageThis service agreement offers [redacted] the benefit of not having a diagnostic fee for service emergencies hours a day, days a year, as well as parts coverage [redacted] is supplied a copy of the service agreement coverage each year, including the terms of the coverage, which do require automatic deliveryTo date, [redacted] has received two deliveries under his current ceiling contract [redacted] received gallons of oil January [redacted] at $per gallon, $below his contracted ceiling limitOn February **, [redacted] received gallons of oil at $per gallon, $below his ceiling limit [redacted] has benefited from the flexibility and protection that our ceiling plan offers to our customers [redacted] spoke with customer service on February **, 2015, to express his concern in regards to the price per gallon for his deliveriesAt that time, he requested that Petro reduce the price per gallon for his delivery down to match an offer from a local cash on delivery companyThe representative explained to [redacted] that Petro offers a different level of service than cash on delivery companies are able to, including access to customer service and field service hours a day, automatic delivery service and the option to protect his price per gallon [redacted] requested that we pump the gallons from his tank if we are unable to offer a concession towards his deliveryHe was advised at that time that his ceiling contract does require him to fill the tank on automatic delivery, or he would be subject to a $early termination fee, at which time he disconnected the call.I returned the phone call to [redacted] to follow up on his conversation with customer serviceI reviewed the information that was discussed in the previous conversation with [redacted] and reminded him that we value his loyalty, which is why we were able to offer a $discount off of his service agreement coverage when it billed in December for him.At this time, [redacted] continues to benefit from the ceiling contract and his account with Petro remains open, active and on automatic deliveryPlease call me at ###-###-#### if you have any questions or would like to discuss this matter further Sincerely, [redacted] Petro Oil and Propane###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] We are in receipt of the response submitted by [redacted] and would like to address his concerns[redacted] expressed concern in his initial correspondence in regards to the price per gallon for his February **, delivery in which he received gallons of oil at a delivered rate of $ [redacted] had several conversations with customer service in regards to the price per gallon in which it was explained to him that Petro bases our rates on the cost of oil, as well as the level of service that we offer to our customersIt was explained to [redacted] that we are not able to make adjustments to delivery rates retroactively, but would be happy to work with him going forward [redacted] was issued a concession of $at the time of his February **, conversation with customer serviceHe was offered a second concession of $(for a total savings of $towards his February **, delivery), during my conversation with him on February **, In addition to the $in total concessions that Petro offered to [redacted] **, he was also offered the opportunity to protect his rate going forward by choosing a one year ceiling contract with a ceiling of $2.999, which he refused[redacted] **’s most recent response indicates that he does not find the above options acceptable to resolve his concerns [redacted] states that he is interested only in a reduced rate from $to $for his February **, deliveryIn conversation with [redacted] on March **, 2015, to resolve this dispute, I agreed to apply a third concession to his account in the amount of $70.68, to equate to a total savings of $towards the delivery in questionThe $is a total savings of $per gallon savings towards his delivery, reducing his rate to the $he has requested [redacted] was clearly advised that we will not be able to process concessions towards future deliveries, but would be happy to offer him a ceiling contract to protect his rates going forward [redacted] stated that this resolution was not sufficient and requested discounts towards his October delivery as well [redacted] was advised at that time that we are not able to process any further discounts towards his account[redacted] also addressed concerns in regards to scheduling a tune up date on his account, as he feels that the dates are scheduled too far into the futureAt that time, I advised him that he is benefitting from Petro’s Premier Plan service agreement coverage on his accountThe service agreement coverage billed to [redacted] **’s account in May, with a discount of $for the yearI reminded [redacted] that the service agreement entitles our customers to no diagnostic fee for service emergencies hours a day, days a week, comprehensive parts coverage and a tune up each year, which he has scheduled for MayThe terms of the service agreement do indicate that the customer must call Petro to schedule a tune up appointment between March [redacted] and September *** [redacted] initially spoke with a Petro representative on January *, 2015, to schedule a tune up date on May *, On February *, 2015, [redacted] submitted an e-mail through the Petro website requesting his tune up date be rescheduled for May **, 2015, which we were happy to accommodateIn my March **, 2015, conversation with [redacted] **, I advised him that I could have a technician to his home to complete his tune up the following day (March **), or another day the same week [redacted] opted to remain with him May [redacted] tune up dateAt this time, [redacted] continues to benefit from the service agreement coverage and, as per his request, his account with Petro remains open, active and on automatic deliveryPlease call me at ###-###-#### if you have any questions or would like to discuss this matter further Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Petro please do not twist my intentions:1. Petro kept pushing me into ceiling contract for one year which I was not informed if customer breaksthe contract there will be a hefty fee/fine Only did I find out myself by reading complaints on Revdex.com web site hereagainst Petro. Every time Petro customer rep whom I had contact they pushed this ceiling contract and I turned it downboldly. Please stop this ceiling contract nonsense.2. I also turned down what it was called installment payment plan. I had enough financial means to pay my bill. I did not need the installment paymentplan. Overcharging was the big issue.3. To say I was ONLY interested in the adjustment for February **, from $per gallon to $was not true. I had alsorequested adjustment for October **, delivery$per gallon against $per gallon and was turned down.4. $refund from Petro has not been delivered yet and need to be seen later.5. May **, 2015 appointment was booked and secured long time ago why would I need to be changedto March **, 2015? Based on my past experience to book a day for cleanup it was hard even with months advancementnotice. That was why I booked so early this year. Please read other Revdex.com complaints against Petro I was not the first customer foundout this trap and am sure I will not be the last customer I can call any heating oil companies big and small for the price on the day I call. Petro would not give out the daily chargingprice unless you give your phone number as a means to identify its customer I found out that practice is troubling. All gas stations prominently display thecharging price. Please charge FAIR price. Overcharging is not FAIRPeriod.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]     To Whom it May Concern,  Please accept this reply in response to complaint #[redacted]
by the above...

referenced consumer. Upon receiving the complaint, we immediately reached out to
[redacted]  to discuss his dissatisfaction with the installation of
central air conditioning.  Both Petro and [redacted]  have come to
a satisfactory resolution.     Very truly yours,[redacted] Customer Service Manager Tell us why here...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
We are in receipt of the correspondence relative to [redacted] and would like to address his concerns.
[redacted] states that when he first...

established his account with Petro, the sales representative advised him that we deliver at “market rate,” which [redacted] believed would be comparable to rates offered by a cash on delivery provider. I explained that our prices are based on the fluctuating cost of oil, our costs, and, as he is in a protected ceiling contract, there is a cost of protection that is included in his price per gallon. [redacted] advised that if he had understood that prior to establishing the account, he would have continued to purchase oil from a cash on delivery provider, as he has done for many decades.
[redacted] and I discussed the benefits of being with a full service provider and he understands that with full service he has the ability to pay his balance on a net 30 basis (rather than upfront as he would need to with a cash company), he has access to field service and the option to protect his price per gallon. As a resolution, [redacted] accepted a $165 concession towards his account, which he understands he is welcome to use towards his account however he chooses.
Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. 
Sincerely,
[redacted]
[redacted]r
Petro Oil and Propane
###-###-####

[redacted]
 
[redacted] We are in receipt of the correspondence relative to [redacted] and the Church of Christ and would like to address her concerns.I spoke with [redacted] of the Church of Christ...

on August **, 2015, in regards to [redacted]’s concerns. On February **, 2015, the church was issued a statement for a balance of $2,064.95 (as reflected in the attached transaction report). February **, 2015, a check payment posted in the amount of $2,028.46, leaving a statement balance of $36.49. As this balance has aged on the account, it has continued to assess late charges. Late fees are assessed every thirty days that the balance is past due (please refer to the attached document entitled “billing rights,” which is included with each statement). Per my conversation with [redacted], due to the many years Petro Home Services has enjoyed the Church of Christ’s business, we are pleased to reverse all late fees that have been assessed to the account from December *, 2014 through August **, 2015. Petro Home Services offers various payment options for our customers, including our very popular Smart Pay plan; however, the church has chosen to remain on a net 30 payment basis. Based on this payment plan late fees will continue to be assessed to the account on any balance that ages thirty days or more.[redacted] has agreed to follow up with [redacted] in regards to our discussion on August **, 2015, and I am happy to address any further questions or concerns that may arrive.  Please call me at ###-###-#### if you have any questions or would like to discuss this matter further.    Sincerely, Tiela R[redacted]Customer Service ManagerPetro Home Services###-###-####

September **, 2015 
[redacted] We are in receipt of the correspondence relative to[redacted] and would like to address her concerns.[redacted]...

accepted a one year ceiling November**, 2014, with contract dates effective November **, 2014, through November **,2015. At the time when [redacted] accepted the contract, it was explainedthat the ceiling contract offers a flexible rate, not to exceed the ceilinglimit of $3.629 throughout the course of the contract period. On September **,2015, [redacted] requested that her account with Petro Home Services beclosed and refused future deliveries, at which time it was explained to herthat she would be subject to a $399.00 early termination fee. I spoke with [redacted] September **, 2015, inresponse to the concerns she has expressed. At that time, [redacted] advisedme that she felt the ceiling plan did not give her the flexibility that she isentitled to. I advised her that she has benefitted from the flexibilitythroughout the course of the year, as she has received two deliveries under theceiling contract, both below her contracted ceiling rate of $3.629 (delivery onDecember *, 2014 was $3.349 per gallon, delivery February **, 2015 was $3.499per gallon). [redacted] explained that she has been comparing her deliveryrates with that of other providers. I explained to [redacted] thedifferences between full service providers like Petro, and “[redacted]” or “[redacted]”companies, like the companies she was using for comparison. I also reviewed thebenefits that she is welcome to take advantage of such as our various paymentplans, protected rate options and customizable service agreements. I reminded[redacted] that we are a company that is available 24 hours a day, sevendays a week for both customer service and field service, unlike many otherproviders in our area.  [redacted] stated that she is confident in herdecision to close her account with Petro Home Services. I explained that theceiling contract is in affect and she would be responsible for the $399.00early termination fee if she chooses not to take the final delivery that is dueunder her contract. I advised that, in an effort to resolve her concerns, Iwould offer a minimum delivery of 125 gallons at the current rate of $3.149 onher account. The overall cost of the delivery would be comparable with the costof the early termination fee, but she would benefit from receiving the product.[redacted] advised that she does not accept that offer and was not willingto continue our conversation.We have made every effort to satisfy [redacted]and work with her to allow her to fulfill the terms of her contract and avoidthe $399.00 early termination fee, however, it does appear that she does notwish to work with us. We would however appreciate the opportunity to contact[redacted] once again in an effort to reach an amicable resolution.Please call me at ###-###-####if you have any questions or would like to discuss this matter further.   Sincerely,  Tiiela R[redacted]Customer Service ManagerPetro Home Services###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

March *, 2015 Revdex.com[redacted]Re: [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address his concerns.[redacted] accepted a ceiling contract on December **, 2014, for a new ceiling limit of $3.399,...

effective January *, 2015 through December **, 2015. The terms of the ceiling contact require [redacted] to purchase oil on automatic delivery exclusively through Petro during the course of the contract period. The ceiling contract allows for the delivery price to fluctuate based on market conditions, including but not limited to, product availability, wholesale cost and other factors, but will not exceed the ceiling price during the pricing period.[redacted] also has Premier Plan service agreement coverage. This service agreement offers [redacted] the benefit of not having a diagnostic fee for service emergencies 24 hours a day, 365 days a year, as well as parts coverage. [redacted] is supplied a copy of the service agreement coverage each year, including the terms of the coverage, which do require automatic delivery. To date, [redacted] has received two deliveries under his current ceiling contract. [redacted] received 190 gallons of oil January ** at $2.859 per gallon, $.054 below his contracted ceiling limit. On February **, [redacted] received 208.5 gallons of oil at $3.259 per gallon, $0.14 below his ceiling limit. [redacted] has benefited from the flexibility and protection that our ceiling plan offers to our customers. [redacted] spoke with customer service on February **, 2015, to express his concern in regards to the price per gallon for his deliveries. At that time, he requested that Petro reduce the price per gallon for his delivery down to match an offer from a local cash on delivery company. The representative explained to [redacted] that Petro offers a different level of service than cash on delivery companies are able to, including access to customer service and field service 24 hours a day, automatic delivery service and the option to protect his price per gallon. [redacted] requested that we pump the gallons from his tank if we are unable to offer a concession towards his delivery. He was advised at that time that his ceiling contract does require him to fill the tank on automatic delivery, or he would be subject to a $399 early termination fee, at which time he disconnected the call.I returned the phone call to [redacted] to follow up on his conversation with customer service. I reviewed the information that was discussed in the previous conversation with [redacted] and reminded him that we value his loyalty, which is why we were able to offer a $310 discount off of his service agreement coverage when it billed in December for him.At this time, [redacted] continues to benefit from the ceiling contract and his account with Petro remains open, active and on automatic delivery. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further.    Sincerely, [redacted]Petro Oil and Propane###-###-####

[redacted]
 
[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address his concerns regarding his February **, 2015 delivery.[redacted] received a delivery for 176.50 gallons at a...

delivered rate of 3.899 on February **, 2015. [redacted] spoke with customer service on February **, 2015, to express his concerns regarding the delivered price per gallon. [redacted] advised the representative that he had spoken with other oil providers and was offered rates between $2.909 and $2.999 per gallon. The representative explained to [redacted] that we had seen the cost of oil on the rise over the past couple of weeks and we are not able to retroactively adjust a delivery price, but will offer him a loyalty concession in the amount of $30.00 to use towards the February ** delivery. Customer service spoke with [redacted] again on February **, 2015, in an effort to address his concerns regarding his February [redacted] delivery. At that time, [redacted] requested that the representative reduce the price per gallon for the delivery in question to $2.999 from $3.899. The representative explained that we are not able to adjust rates for previous deliveries and advised [redacted] of the level of service that Petro provides to our customers, including 24 hour access to customer service and field service 365 days a year, excellent parts coverage with our fully customizable service agreements and the option for our customers to protect their delivery price. In an effort to work with [redacted], the representative offered him a discounted protected ceiling contract for $2.999 to protect his rates going forward. [redacted] refused this offer and disconnected the call.[redacted] spoke with customer service again on February **, reviewing the information that was discussed in the previous two conversations. [redacted] again insisted that we reduce the price per gallon for his delivery on February ** down to $2.999. [redacted] was advised that we are not able to honor that rate retroactively, but would be happy to honor the discounted ceiling of $2.999 going forward that he had been offered previously and, in addition, we would apply an additional loyalty concession of $20.00 to his account to bring his total savings to $50.00. [redacted] advised the representative that this offer was unacceptable.I returned the phone call to [redacted] on February **, to follow up on his conversations with customer service. We reviewed the information discussed in the previous phone calls and I, again, agreed to honor the $2.999 ceiling offer going forward and the $20.00 loyalty concession (in addition to the $30.00 concession that had been applied in the February ** conversation with customer service), as well as payment arrangements to pay the balance for the delivery off over several months rather than our standard net 30 payment terms. [redacted] refused this offer, insisting that we reduce the February delivery from $3.899 to $2.999. I advised that we are not able to match the rate for the previous delivery, however, as per his request, I will increase the loyalty concession from $20.00 to $58.17 (a total of $88.17 in concessions), in order to bring the total account balance to $600.00. [redacted] accepted this concession and asked for the information to be sent to him via e-mail (which was done on February **, after the concession posted to his oil account). [redacted] advised me that he would not need payment arrangements for the balance and was not interested in ceiling protection at that time. At that time, I advised [redacted] that he is also benefitting from Petro’s Premier Plan service agreement coverage on his account. The service agreement coverage billed to [redacted]’s account in May, 2014, with a discount of $349.85 for the year. I reminded [redacted] that the service agreement entitles our customers to no diagnostic fee for service emergencies 24 hours a day, 7 days a week, comprehensive parts coverage and a tune up each year, which he has scheduled for May. The terms of the service agreement do indicate that the customer must remain on automatic delivery for oil to benefit from the coverage. Also, the customer must call Petro to schedule a tune up appointment between March ** and September [redacted]. The coverage has been in place and cannot be credited or prorated back to his account. At this time, [redacted] continues to benefit from the service agreement coverage and his account with Petro remains open, active and on automatic delivery. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further.    Sincerely, [redacted]rPetro Home Services###-###-####

[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. I have made several attempts to reach [redacted]...

[redacted] by telephone with no success. [redacted] has advised me via e-mail that she has recently had a family emergency that has prevented her from contacting me. I have extended my direct telephone number and office hours to [redacted] and will be happy to address her concerns at her convenience. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the owner reached out to me on 4/1/15. He has stated that he would likely be out the week of 4/12/15 to complete the repairs. I have heard nothing further but did in fact agree to reach out to the Revdex.com that the problem was resolved when it was completed. As of 4/16/15, it is not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted] We are in receipt of the response submitted by [redacted] and would like to address his concerns.[redacted] expressed concern in his initial correspondence in regards to the price per gallon for his February **, 2015 delivery in which he received 176.5 gallons of oil at a delivered rate of $3.899. [redacted] had several conversations with customer service in regards to the price per gallon in which it was explained to him that Petro bases our rates on the cost of oil, as well as the level of service that we offer to our customers. It was explained to [redacted] that we are not able to make adjustments to delivery rates retroactively, but would be happy to work with him going forward. [redacted] was issued a concession of $30.00 at the time of his February **, 2015 conversation with customer service. He was offered a second concession of $58.17 (for a total savings of $88.17 towards his February **, 2015 delivery), during my conversation with him on February **, 2015. In addition to the $88.17 in total concessions that Petro offered to [redacted], he was also offered the opportunity to protect his rate going forward by choosing a one year ceiling contract with a ceiling of $2.999, which he refused.[redacted]’s most recent response indicates that he does not find the above options acceptable to resolve his concerns. [redacted] states that he is interested only in a reduced rate from $3.899 to $2.999 for his February **, 2015 delivery. In conversation with [redacted] on March **, 2015, to resolve this dispute, I agreed to apply a third concession to his account in the amount of $70.68, to equate to a total savings of $158.85 towards the delivery in question. The $158.85 is a total savings of $0.90 per gallon savings towards his delivery, reducing his rate to the $2.999 he has requested. [redacted] was clearly advised that we will not be able to process concessions towards future deliveries, but would be happy to offer him a ceiling contract to protect his rates going forward. [redacted] stated that this resolution was not sufficient and requested discounts towards his October delivery as well. [redacted] was advised at that time that we are not able to process any further discounts towards his account.[redacted] also addressed concerns in regards to scheduling a tune up date on his account, as he feels that the dates are scheduled too far into the future. At that time, I advised him that he is benefitting from Petro’s Premier Plan service agreement coverage on his account. The service agreement coverage billed to [redacted]’s account in May, 2014 with a discount of $349.85 for the year. I reminded [redacted] that the service agreement entitles our customers to no diagnostic fee for service emergencies 24 hours a day, 7 days a week, comprehensive parts coverage and a tune up each year, which he has scheduled for May. The terms of the service agreement do indicate that the customer must call Petro to schedule a tune up appointment between March ** and September [redacted] initially spoke with a Petro representative on January *, 2015, to schedule a tune up date on May *, 2015. On February *, 2015, [redacted] submitted an e-mail through the Petro website requesting his tune up date be rescheduled for May **, 2015, which we were happy to accommodate. In my March **, 2015, conversation with [redacted], I advised him that I could have a technician to his home to complete his tune up the following day (March **), or another day the same week. [redacted] opted to remain with him May ** tune up date. At this time, [redacted] continues to benefit from the service agreement coverage and, as per his request, his account with Petro remains open, active and on automatic delivery. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further.    Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The prices charged by Petro 10/2014 and 2/2015 oil deliveries were well above the average prices charged by local companies with similar capacities.I had read all complaints on Revdex.com website.  I am not the first one and am sure I will not be the last one of this unfair practice.  By accepting free thermostat to sign up Petroautomatic delivery I now had to pay hefty price by allowing them to charge whatever price they wanted.  The gas prices at local gas stations do not vary this much.I did speak with [redacted] and two sales representatives.  They all provided me a canned explanation why Petro had to charge a lot more than others charged.  Their excuse was not acceptedbecause other heating oil companies ran into same market situation with price up and down.  There is NO reason Petro charged so much higher.I called Petro loyalty concession a peanut compared what jacked up price they billed me.Petro [redacted] did offer protected ceiling contract for $2.999 which I turned down.  I do not want to fall into another trap of later being charged with big penalty for breaking the contract.  I also tuned down payment arrangement tospread out several months which was another joke because even I could accept this office I would still have to pay that hefty price.To book appointment to perform annual cleaning and tune up was not easy.  When customer called Petro, they told you all booked and had to wait ... wait... wait under Petro availability.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I've been in touch with Mrs. [redacted] and the situation is being resolved. The issue is the result of miscommunication and is being addressed. Mrs. [redacted] and Southwest Greens had a great relationship throughout the sales / construction process of the turf installation. In addition to...

Southwest Greens installing the turf, we recommended a landscape company and provided oversight to ensure a successful installation of plant material and hardscape as well. Once the work was complete, the utility company did some work which disrupted a portion of the artificial turf, which is in need of minor repair. We made and attempt to perform the repair over a period of time, but was delayed due to inclement weather. Once the weather cleared, it was my understanding that the repair had been performed, which was not accurate. Mrs. [redacted] will communicate with the Revdex.com to let you know that this unfortunate incident has been resolved. Thank you for bringing it to my attention.