Southwest Publication Processing, Inc

Dear Sir or Madam:   I am writing in response to the complaint filed by [redacted]. We have removed the name and address from the mailing list.  The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be...

discarded if the recipient does not wish to subscribe. We offer  new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received I s a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check ''No Thank You", if the recipient does not wish to participate.   Our customers' concerns and yours are respected. Thank You, Customer Service

To whom it may concern:RE: [redacted]Please be advised that I am currently awaiting a response from the customer as to where to send the full refund check. For further questions, please feel free to email. Thank you, Christina w/ Customer Care SPP