Southwest Realty and Property Management

We are currently in the process of replacing the blinds that are sun damagedWe have ordered a new dryer for the tenantWe have the stove being looked at to find out why one of the burners is currently not working We are replacing the globe around the light and having the window issues looked into.The tenant did contact our office and I had requested an email of the items that needed attentionI kept in contact with the tenant requesting the list of items via email and he did send them to me after almost weeks of requesting the list from his phone call and email to me Once I received the list I promptly started to take care of the tenants concernsThank you, [redacted]

[redacted] IS A LIARI AM NOT SURE HOW SHE STILL HAS A JOBWHEN YOU CONFRONT HER WITH BEING A LIAR SHE WILL TRY EVERYTHING TO EVICT YOUMAYBE IF SHE WORKED AS HARD ON EVICTIONS AS SHE DOES ON KEEPING RESIDENTS? THIS IS A TERRIBLE COMPANYTHEY DO NOT KNOW RENTAL LAWTHEY DO NOT FIX THINGSTHEY YELL AT YOU BECAUSE THE UNITS NEED REPAIRI WONDER IF THE PROPERTY OWNERS KNOW WHAT DIRTY TRICKS [redacted] DOES?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I would like to point out as of today nothing has been taken careBut, there will be a person coming out to "fix" the blinds (but don't really know as of the nature and intent of this)The representative of SWPM has come out to take a lookWhat concerns me, is this; I've been emailing and calling about this months ago (ever since we moved in)And each time, there would be another person "handling the issue"Which was why I've decided to file a complaint with the Revdex.com, and there would be no response from them (as far as progression of each job/repair)No communication from them whatsoeverSo for the person to say it took me "three weeks" to respond back is very inaccurateI've also sent pictures with all repairs on their website and through personnel emails that they requestedSo to date I've sent emails through there website and through their own professional account; and I've also made phone callsI have proof of emails (sent to them) and repair list on their website as wellI just don't appreciate the nature of there attitude towards this/these matters
Regards,
*** ***

When referring to it took weeks to get the list to me, it did from the time Roland and I spoke and emailed on the phone it was approximately weeks to obtain the list of items that he wanted taken care of. I don't know about prior emails that he had with someone else in the office, but I know from the time I asked him for it, it was weeks.As of Saturday the 7th..the blinds were taken care of. Your wife had to leave so the contractor was unable to take care of the other repairs that were on the list. The contractor did tell your wife he would call her back this week to schedule a time to complete the repairs as your wife wasn't sure when you or her would be available to be at the home to complete the list.Thank you, *** *** ?

It's hard not to take it personally when someone avoids you, lies to you, and seemingly exploits youThat was my experience with Southwest PM at *** *** ** ***SW told me that they mailed my security deposit weeks ago, then said they were mailing it..again, then they called me today and asked me to pick it up? Also, the handyman did my final walkthrough, said it "was a very clean unit" but mostly--why did he do the walkthrough instead of the PM? While he was a nice guy, I'm guessing he is not a licensed realtorTrying to get ahold of these people to discuss this matter is pretty much a lost cause

It was resolved to our mutual agreement.
Thank you.
[redacted]
Southwest Realty and Property Management

We are currently in the process of replacing the blinds that are sun damaged. We have ordered a new dryer for the tenant. We have the stove being looked at to find out why one of the burners is currently not working.  We are replacing the globe around the light and having the window issues...

looked into.The tenant did contact our office and I had requested an email of the items that needed attention. I kept in contact with the tenant requesting the list of items via email  and  he did send them to me after almost 3 weeks of requesting the list from his phone call and email to me.  Once I received the list I promptly started to take care of the tenants concerns. Thank you, [redacted]

I understand the frustration the tenant is feeling about the plumbing issue. We do have messages from the vendor on 2-12, 3-11 and 3-24 regarding visiting the unit and trying to resolve the issue. We also...

spoke to the tenant after each of the visits where they confirmed that the problem was fixed. The last time they called we did not have the information for the new property management company so we unfortunately had no information to give. The property was sold end of March and we no longer manage it. The lease transferred at the time of sale, so at this time Southwest Realty and Property Management can not do anything about the concerns stated.

[redacted] IS A LIAR. I AM NOT SURE HOW SHE STILL HAS A JOB. WHEN YOU CONFRONT HER WITH BEING A LIAR SHE WILL TRY EVERYTHING TO EVICT YOU. MAYBE IF SHE WORKED AS HARD ON EVICTIONS AS SHE DOES ON KEEPING RESIDENTS? THIS IS A TERRIBLE COMPANY. THEY DO NOT KNOW RENTAL LAW. THEY DO NOT FIX THINGS. THEY YELL AT YOU BECAUSE THE UNITS NEED REPAIR. I WONDER IF THE PROPERTY OWNERS KNOW WHAT DIRTY TRICKS [redacted] DOES?

I am not happy with this response. I submitted my gas bill to Bobbi B[redacted] on 3/17/2016 via email, which is 15 days before the lease was sold. Sounds like you knew it was going to be sold and just left this manner to the new property owners. We were still under contract during this time and request that this manner be handled. the New property owner has resolved the bathtub problem with a licensed plumber. Now I would like for Southwest to please reimburse me for my gas bill.

When referring to it took 3 weeks to get the list to me, it did from the time Roland and I spoke and emailed on the phone it was approximately 3 weeks to obtain the list of items that he wanted taken care of.   I don't know about prior emails that he had with someone else in the office, but I know from the time I asked him for it, it was 3 weeks.As of Saturday the 7th..the blinds were taken care of.  Your wife had to leave so the contractor was unable to take care of the other repairs that were on the list.  The contractor did tell your wife he would call her back this week to schedule a time to complete the repairs as your wife wasn't sure when you or her would be available to be at the home to complete the list.Thank you, [redacted] ?

I am not happy with this response. I submitted my gas bill to Bobbi B[redacted] on 3/17/2016 via email, which is 15 days before the lease was sold. Sounds like you knew it was going to be sold and just left this manner to the new property owners. We were still under contract during this time and request that this manner be handled. the New property owner has resolved the bathtub problem with a licensed plumber. Now I would like for Southwest to please reimburse me for my gas bill.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, I would like to point out as of today nothing has been taken care. But, there will be a person coming out to "fix" the blinds (but don't really know as of the nature and intent of this). The representative of SWPM has come out to take a look. What concerns me, is this; I've been emailing and calling about this 5 months ago (ever since we moved in). And each time, there would be another person "handling the issue". Which was why I've decided to file a complaint with the Revdex.com, and there would be no response from them (as far as progression of each job/repair). No communication from them whatsoever. So for the person to say it took me "3 three weeks" to respond back is very inaccurate. I've also sent pictures with all repairs on their website and through personnel emails that they requested. So to date I've sent emails through there website and through their own professional account; and I've also made phone calls. I have proof of emails (sent to them) and repair list on their website as well. I just don't appreciate the nature of there attitude towards this/these matters.

Regards,

I understand the frustration the tenant is feeling about the plumbing issue. We do have messages from the vendor on 2-12, 3-11 and 3-24 regarding visiting the unit and trying to resolve the issue. We also...

spoke to the tenant after each of the visits where they confirmed that the problem was fixed. The last time they called we did not have the information for the new property management company so we unfortunately had no information to give. The property was sold end of March and we no longer manage it. The lease transferred at the time of sale, so at this time Southwest Realty and Property Management can not do anything about the concerns stated.

Tenant wanted the whole gas bill covered. Our company policy is to request 12 month worth of bills to compare them and if discrepancy is found we would request the past owner pay the overage on the bill. Tenant failed to provide the required information so no further action could have been taken.

[redacted] IS A LIAR. I AM NOT SURE HOW SHE STILL HAS A JOB. WHEN YOU CONFRONT HER WITH BEING A LIAR SHE WILL TRY EVERYTHING TO EVICT YOU. MAYBE IF SHE WORKED AS HARD ON EVICTIONS AS SHE DOES ON KEEPING RESIDENTS? THIS IS A TERRIBLE COMPANY. THEY DO NOT KNOW RENTAL LAW. THEY DO NOT FIX THINGS. THEY YELL AT YOU BECAUSE THE UNITS NEED REPAIR. I WONDER IF THE PROPERTY OWNERS KNOW WHAT DIRTY TRICKS [redacted] DOES?

It's hard not to take it personally when someone avoids you, lies to you, and seemingly exploits you. That was my experience with Southwest PM at [redacted].
SW told me that they mailed my security deposit weeks ago, then said they were mailing it..again, then they called me today and asked me to pick it up? Also, the handyman did my final walkthrough, said it "was a very clean unit" but mostly--why did he do the walkthrough instead of the PM? While he was a nice guy, I'm guessing he is not a licensed realtor.
Trying to get ahold of these people to discuss this matter is pretty much a lost cause.

We are currently in the process of replacing the blinds that are sun damaged. We have ordered a new dryer for the tenant. We have the stove being looked at to find out why one of the burners is currently not working.  We are replacing the globe around the light and having the window issues...

looked into.The tenant did contact our office and I had requested an email of the items that needed attention. I kept in contact with the tenant requesting the list of items via email  and  he did send them to me after almost 3 weeks of requesting the list from his phone call and email to me.  Once I received the list I promptly started to take care of the tenants concerns. Thank you, [redacted]

It was resolved to our mutual agreement.

Thank you.

Southwest Realty and Property Management