Southwest Sonitrol Inc

Signed up for service on July 20th 2016, paid for equipment upfront $1,never installed, never calledWhen I called to see what was going on, promised call backs, which never cameVisited their office, received a call letting me know they would install shortlySome guy shows up with no warning, in his personal vehicle with his girlfriend driving him, obviously wasn't let in the property since the system was for my elderly mother's houseWhen I called to see what was going on, they said he was the installerNever rescheduled, called to ask for a refund in December, got one this January minus the $re-stocking feeI usually support local business, but this is the worst possible management ever! A two week issue resolved six months later It is not the money, it is the lack of care and time wasted